• Report: #1022927

Complaint Review: AAA Japanese IMports

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  • Submitted: Sun, March 03, 2013
  • Updated: Sun, March 03, 2013

  • Reported By: msn56 — Cortland New York United States of America
AAA Japanese IMports
4846 Cranswick Rd. houston, Texas United States of America

AAA Japanese IMports Sold faulty engine and then overxcharged my cc by $300 houston, Texas

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Re: AAA  Japanese IMPORTS

Faulty Engine
Credit Card Fraud

IN January of 2012 I purchased an engine from AAA Imports.  The agreed  upon price as clearly revealed by emails (I have the email file revealing this )  was to be $695 including shipping , tax and core. The engine  had a One year warranty.

The engine was received and my certified mechanic  installed and tested it  and noted a leak in the block (Cracked block)

 I contacted AAA Imports numerous times . They delayed and delayed picking the engine up until June .  The Engine was sent back and I waited some time and never heard another word nor received a replacement engine from AAA imports. I finally contacted BBB (which by the way is totally useless they let the owner decide on their case )  to file a complaint  and this is when I learned from AAA imports that they were not sending a new engine. 

They would have actually let me sit for months longer  waiting they didnt even have the courtesy to contact me indicating that they were not sending a new engine !

 A long discussion occurred on the BBB site with the owner of AAA Japanese Imports ("Dina") and the logic and lying that she utilized was alarming to say the least (See below)

 Unfortunately, because of AAA imports delay in picking up the engine my credit card company indicated that I was over the time limit to file a complaint (AAA Imports knew exactly what they were doing).

I have filed complaints with NYS Attorney General and Texas Attorney General

The seller Dina from AAA imports committed credit card fraud. She charged my CC $995 when the agreed upon price was $695 (as evidenced by my retained emails)  yet no one seems interested in the fact that a crime was committed  ie :  Discover , NYS Attorney General and Texas Attorney General)

 I did not realize she had overcharged my cc until such time that I realized I was not getting an engine or a refund. 

 IN my discussion on the BBB site the owner of AAA Japanese IMports alleged that the engine block failed because the care was driven many miles.  My mechanic has mileage records revealing the mileage when the car was taken in vs now there was less than on mile put on the car when he tested the engine and the car is still there one year later . 

However, even if the car was driven many miles (which it was not)  the engine is suppose to have a one year warranty!  The fact that she tried to use this argument tells you how dishonest the owner of AAA Japanese Imports is  How can you say your engines have a one year warranty and then say that the engine failed because it was driven too many miles ?

In summary :

1.) Sellers actions reveal poor intent with customer - there was no direct  notification of any problems with the returned engine until such time that the buyer instituted a complaint.

2.) Buyers Mechanics recorded mileage refutes sellers  statement that the car was driven "many miles"

3,) Buyers Mechanics  pictures  refute AAA Imports owner  description of the engine and pump

4.) Total charge for the engine including shipping, tax and core charges  was to be $695 as evidenced by retained emails yet the customers credit card was charged $995 - necessitating an investigation for credit card fraud

5.) Product was purchased with the assurance of a one year warranty 
 
6.) Total damages due $995 + $505 mechanics fees = $1500   

Seller refuse to honor one year warranty given with item

Seller alleges that buyers mechanic broke engine block   they indicated that the water pump must  have exploded off the engine.  ( In BBB notes) 

There are several telling issues here:
Why was  buyer never directly informed by the seller of any issues with the retuned engine until such time that a complaint was filed ?

How long would she have left us hanging waiting for an engine ?

Another words she waits until complaints are filed to come up with a reason yet never informs the customer.

Seller alleges that engine was run for a long time My Mechanics mileage records reveal that not to be the case  ( The mechanic still has the car its an extra vehicle and I told the mechanic I was in no rush so he took his time installing it  however, there are clear mileage records to reveals that the vehicle was not run the seller initially tried to utilize  this time lag to try and allege that vehicle was run for many miles see BBB notes ).

Since informing her that my mechanic has mileage records we have not heard much about us running the engine many mile and that destroying it.

This report was posted on Ripoff Report on 03/03/2013 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAA-Japanese-IMports/houston-Texas-77041/AAA-Japanese-IMports-Sold-faulty-engine-and-then-overxcharged-my-cc-by-300-houston-Texa-1022927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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