• Report: #1016225

Complaint Review: AAA Roadside

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  • Submitted: Mon, February 18, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: Tom — Livermore California U.S.A.
AAA Roadside
Berkely Pl Livermore, California United States of America

AAA Roadside CSAA Left me stranded Livermore, California

*REBUTTAL Individual responds: Join MCA

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My wife and I had severe engine trouble while climbing driving through southern california in February 2103.
We were driving a gas powered class A motorhome with a jeep liberty in tow. Both units are insured with AAA and we have the AAA roadside plus membership.

We crawled into an RV park at Adelanto Ca where I made contact with the roadside group. After being transferred 4 times and wasting about 45 minutes I was told the plus no longer covered motorhomes/RV's.
This was news to me , I never received any notice of the change. The lady I finally talked with said she was in Northern California and why did I call here as she is in Northern California. This after 3 other agents told me I had the wrong person.

 Since AAA was not going to help me, I asked for a referral to a AAA approved garage which would at least give me some assurance on quality. She said she couldn't help.

I ended up finding a mobile RV service guy who told me it appeared to be a blown head gasket and he knew of a very good shop in Hesperia.  The shop had to pull the engine and found the problem was 4 bad intake valves.

Now we were heading to a family function in Yuma so we unhooked the Jeep and continued on. We ended up paying cancellation fees for RV Parks in Yuma and elsewhere where no refunds were issued within 30 days. With hotel cost being quite high and no motorhome, we drove home. At home I looked at the terms and conditions of the roadside policy. It shows that I am entitled to trip interruption up to $500.

I couldn't find anything on their site as to how to file a claim so I called. The woman also rude told me to down load the form giving me the web address and sending it to claims in Oakland.  It turns out that was wrong information and now they want me to call another company named  Alliance who underwrites this coverage. "Really" I said I need to do all this work caused by AAA?  These companies make it so hard to collect that you give up trying. A member since 1980 doesn't mean a damn thing. I will cancel this service and possibly my policy as well. Insurance companies are great until you need them.

 

This report was posted on Ripoff Report on 02/18/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAA-Roadside/Livermore-California-94550/AAA-Roadside-CSAA-Left-me-stranded-Livermore-California-1016225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Individual responds

Join MCA

AUTHOR: HERO - (USA)

Hi my Name is Tyrell I'm a MCA agent of motor club of america.

I read you post and I agree with you A lot of AAA member are being screwed this way... Take a look a Motor Club Of America we offer unlimited tows for RV, trailer, trucks, cars, ect up to 100 miles  only $19.95 a month 
www.checkmca.com

Don't wait until you are on the side of the road and no one is available to help! Call today and start your worry free road trips or everyday driving! Get Automotive Total Security! 

* Towing Up To 100 miles (NO SET CAP on the number of tows)
* Battery Boost
* Fuel Delivery
* Tire Change
* Lock Service

* Vehicle Emergency Roadside Assistance
* Boat Trailer Emergency Roadside Assistance
* RV Emergency Roadside Assistance
* Motorcycle Emergency Roadside Assistance
* Dually Over 1 Ton Emergency Roadside Assistance
* Livestock Trailer Emergency Roadside Assistance

Call Now to Avoid being stranded 909-581--2779 - I promise you won't be disappointed. Record breaking towing services!

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