- Report: #588421
Report - Rebuttal - Arbitrate
Complaint Review: AAAATEVA
AAAATEVA8216 South Holly Street Centennial, Colorado United States of America
AAAATEVA AAAA TEVA (TV, Electronics, Vacuums and Appliances), in Denver RIP OFF, Lied to me, took advantage of me, did not fix my tv, charged me $200 then asked for $1300 more, Centennial, Colorado
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A few days later I received a call from the company telling me how nice the tv was, and that it would be easily fixed. Then the "service manager" asked me to authorize him to charge another $1300 to my credit card to fix the tv. I refused and asked him what my other options were. He told me that I could either pay him $1300 to fix the tv, or I could recieved store credit (less than $200) for a used tv in their store. I told him that I did not want to do either of these things, and wanted at least $150 back because the technician had lied to me and told me that they do not return any money, and I was "dumb" to think that $200 would fix a big screen flat panel tv. He refused to return my money, and then told me that they would destroy the tv for me for a $90 charge, or I could come and pick it up.
I went to the store that same day to pick up my tv, and there was no one available for me to talk to about the service, or lack there of, that I had received. I took my tv and returned home.
I received a phone call from a customer service person almost two weeks later, telling me that he wanted to fix the situation. I told him I was upset that I had been lied to, and ripped off, and that I wanted $150 back. He refused this, but told me I could buy a new tv from their store for $1000, and that was the best that he could do. He told me that I was going to buy a new tv anyway, so it might as well be from them because they could offer me a better guarantee that a chain store. I told him that I would not give his store any more money ever, and that they did nothing but rip me off.
I informed him that I would be contacting the better business beareau, as well as the news agency here in Denver, and my bank to reverse the charges. He told me that it did not matter to his company what I did, because I couldn't do anything to hurt their business.
This report was posted on Ripoff Report on 04/01/2010 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAAATEVA/Centennial-Colorado-80122/AAAATEVA-AAAA-TEVA-TV-Electronics-Vacuums-and-Appliances-in-Denver-RIP-OFF-Lied-to-m-588421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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