• Report: #269583

Complaint Review: AAF , Automatic Automobile Finance

  • Submitted: Wed, August 22, 2007
  • Updated: Wed, November 28, 2007

  • Reported By:Springdale Arkansas
AAF , Automatic Automobile Finance
2950 Alliance Place Springdale, Arkansas U.S.A.

AAF, Automatic Automobile Finance, Jorja Trading, Inc. sold me a nice looking car with a worn out transmission. Threatened to call police when I went in to complain saying they did not have to deal with my attitude Ripoff Springdale Arkansas

*Author of original report: Jorja Trading makes threats across state lines

*Author of original report: SHORT LIVED ELATION FROM AUTOMATIC AUTO FINANCE COMPANY

*Consumer Comment: You bought an attractive used car without having your trusted mechanic check it out?

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This is the email I tried to send to their website but it turned out to be a private email address:

This letter is being sent in order to advise you that your company is defrauding me in regards to a vehicle I purchased at your Springdale , Arkansas lot. I purchased the car in May of 2007. I was allowed to drive off the lot without a gas cap ( of which was promised to me the next day in a verbal agreement with the salesman ). When I could not reach this salesman to retrieve the gas cap I went into the sales office and was treated with extreme rudeness by the employees there. When I demanded to see the salesman that sold me the car I was informed that he really doesnt work here, and there was no way I could reach him to find out why I was not given the gas cap as promised. When I demanded to see the manager of the lot I was rudely told that I was to leave the office and call him to make an appointment to see if he would even consider seeing me. All I was asking at the time was to be reimbursed for the gas cap I was forced to purchase. Your employees threatened to call the police on me if I did not leave. Then I became angry.

Approximately three weeks after I bought the car the transmission started slipping. I called the dealership about this problem and was told that they do not handle any of this type of problem. The girl behind the counter just chuckled and wrote down a phone number for me to call for an estimate. I called the number she gave me and was told that they do not do transmission work. So I returned to the dealership. This time the same girl gave me the name of a transmission repair place but said she did not have a phone number for him. I looked the place up in the phone book and gave them a call. No one there could speak English. So once again I returned to your dealership. The very same girl giggled and said that they could only speak Spanish and that she could give me his (the only one that could speak English) cell phone number. Today I as I left work the transmission lost all the gears and I was forced to pull off the road (heavy rush hour traffic of course) until II could get some gear to move, I am a 58 year old woman and do not feel safe in a vehicle that stops while I am in traffic. Now here it is, three months after my purchase of one of your quality vehicles and I am told by your transmission shop that the car needs a new transmission. I will probably now lose days from work to have the work done on the car (which I cannot afford) but have been told by your employees that they will get in touch with me when they make a decision as to whether they will have it fixed.

I would very much appreciate it if you could tell me what kind of customer service is this? I have seen your television commercials and would never have thought that your company would take such advantage of a person or treat that person so terribly. I have told all of my friends and acquaintances about the way I have been treated by the employees at AAF and I will continue passing this along to everyone I encounter in my job and personal life. I am also investigating any legal action I may be able to take.

I will never do business with your company again and hope that no one else runs into the same treatment I was given by your employees. I would suggest some training in customer service for your employees in order that you might keep some of you customers.

Robin
Springdale, Arkansas
U.S.A.

This report was posted on Ripoff Report on 08/22/2007 06:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAF-Automatic-Automobile-Finance/Springdale-Arkansas-72764/AAF-Automatic-Automobile-Finance-Jorja-Trading-Inc-sold-me-a-nice-looking-car-with-a-w-269583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Jorja Trading makes threats across state lines

AUTHOR: Robin - (U.S.A.)

I have now had to move to another state due to personal problems. Before I made the move I personally went into my local AAF office and filled out a "change of address" form. Thinking that I had covered all bases, I moved. About two weeks after this I received a phone call from "Patty" from "JORJA TRADING" telling me that I was not "allowed" to take the vehicle out of state and that they were going to "repossess" the vehicle. I then asked them why when I have never even been late with any payments. They informed me that Now that I have taken the vehicle out of the state I could not even be one day late with a payment or they would come and get it. This has stressed me out to the point that I put the vehicle in my garage whenever I am not driving it and I am afraid that one day when I gome out of work it will be gone.

After I purchased this vehicle I was told that any repairs (and believe me there were plenty) that needed to be done were my sole responsibility and would be done at my expense. This in my opinion makes this vehicle my property, so why are they "allowed" to make threats like this? I am hoping someone reading this has an answer for me as to how to stop this company from doing this to it's customers?
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#2 Author of original report

SHORT LIVED ELATION FROM AUTOMATIC AUTO FINANCE COMPANY

AUTHOR: Robin - (U.S.A.)

THIS FOLLOW UP TO MY ORIGINAL COMPLAINT IS TO LET THE PUBLIC KNOW THAT WHEN THIS COMPANY TELLS YOU THAT THEY WANT YOU TO BE A "SATISFIED CUSTOMER" THEY MEAN THAT THEY WOULD LIKE YOU TO STOP TELLING THE TRUTH ABOUT THEM AND LEAVE THEM ALONE. I WAS CONTACTED BY THIS COMPANY WITHIN 24 HOURS OF WRITING MY REPORT. THE CALLER INSISTED THAT I BE SATISFIED WITH THEIR COMPANY SO THEY OFFERED ME A TRADE OF VEHICLES. I AGREED AND WENT TO THEIR ROGERS LOT TO MAKE MY SELECTION.

I TEST DROVE TWO MINI-VANS AND MADE A DECISION ON ONE. LOW AND BEHOLD ALL OF A SUDDEN "THEIR WAS A PROBLEM WITH THE TITLE" OF THE VAN I SELECTED. SO THEY TOLD ME I COULD TRADE FOR ANOTHER VAN, WHICH WAS A VERY NICE DODGE CARAVAN (WHICH WAS 5 YEARS OLDER THAN MY FIRST PICK) I TEST DROVE THIS VAN AND SINCE MY DAUGHTER DRIVES ONE VERY SIMILAR AND THE TRANSMISSION SEEMED IN GOOD WORKING ORDER, I DID THE TRADE. THEY WERE "NICE" ENOUGH TO MAKE THE NEW CONTRACT OUT SO AS TO NOT CAUSE ME TO HAVE TO PAY ANOTHER HIGH SALES TAX WHEN I REGISTERED THE MINI VAN.

TWO DAYS AFTER I DROVE OFF THEIR ROGERS LOT, THE GAS GAUGE QUIT WORKING AND THE BRAKES STARTED ACTING STRANGE. I WAS TOLD TO TAKE IT TO THE SAME REPAIR SHOP AS WITH MY FIRST VEHICLE AND WAS TOLD THAT IT WAS AN ELECTICAL PROBLEM AND THAT THEY WERE NOT QUALIFIED TO DO ELECTRICAL WORK. BUT THE GENTLEMAN THERE DID TAKE A LOOK AT THE DASH LIGHTS AND FOUND THAT SOMEONE HAD REMOVED THE TINY LIGHT BULBS THAT SHOWS THE DRIVER THAT THE ABS SYSTEM WAS NOT OPERATING CORRECTLY. HE PUT A NEW BULB IN AND NOW THE ABS LIGHT IS ON ALL THE TIME.

OF COURSE I WENT AND HAD AN ESTIMATE DONE AS I WAS INSTRUCTED TO DO, AND AS IT TURNS OUT, IT IS NOT AN ELECTRICAL PROBLEM AFTER ALL, SO NOW I AM TOLD THAT MY CONTRACT DOES NOT COVER ELECTRICAL OR BRAKE PROBLEMS. I WOULD HAVE TO BRING IN A PAID IN FULL RECEIPT FOR THE REPAIRS AND THEY WOULD "DEFER" MY PAYMENT. NOW I REALISE THAT THIS WAS MY OWN FAULT FOR NOW KNOWING BETTER THE SECOND TIME WITH THIS SHADY COMPANY BUT I ACTUALLY THOUGHT THAT WHEN I WAS TOLD THAT THEY WANTED ME TO BE A HAPPY AND SATIFIED CUSTOMER, I BELIEVED THEM. THANK YOU AAF, I WILL NEVER AGAIN TRUST ANYTHING YOU HAVE TO SAY AND BELIEVE ME, IF I DID NOT INFORM ENOUGH PEOPLE ABOUT YOUR PRACTISES BEFORE, I AM ON A MISSION TO DO SO NOW.

AMERICA! WAKE UP AND DON'T LET THIS COMPANY RIP YOU OFF THE WAY THEY ARE DOING ME. AND AS FOR LETTING MY TRUSTED MECHANIC CHECK THE VEHICLE OUT FIRST, THE ONLY MECHANIC I KNOW HERE IS THE ONE THEY SENT ME TO, NOW TELL ME, DOES THAT SOUND LIKE A TRUSTED MECHANIC A WOMAN CAN COUNT ON?
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#3 Consumer Comment

You bought an attractive used car without having your trusted mechanic check it out?

AUTHOR: Thomas - (U.S.A.)

Do you really think it is a good idea to buy used cars this way?

People get rid of their (used) cars for a reason. You always want to know that reason. Usually the reason is it was in a wreck, or it has a looming problem, or it has a deferred repair.

This is why new cars are usually a better deal: You know that you are starting with a blank slate because there were no accidents nor inadequate maintenance.
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