• Report: #370209

Complaint Review: AAFES NEX

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  • Submitted: Fri, September 05, 2008
  • Updated: Thu, May 10, 2012

  • Reported By:West Bend Wisconsin
AAFES NEX
USA & Abroad Great Lakes, Illinois U.S.A.

AAFES NEX Navy Exchange "We rip you off every day" Great Lakes Illinois

*UPDATE Employee ..inside information: Pricing?

*Consumer Comment: Benefits of Shopping at the NEX

*Consumer Comment: My NEX opinion

*Consumer Comment: Navy Exchange ripoff Rebuttal

*UPDATE Employee: Customer Service at the Navy Exchange

*Consumer Comment: Good advice

*Consumer Suggestion: FYI

*Consumer Comment: Nancy posts nothing useful.

*Consumer Suggestion: go to wallmart

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It is very unfortunate that I have to write something like this. The various service exchanges Navy Exchange (NEX), Army, Air Force Exchange (AAFES) and online AAFES which is supposed to be a benefit to service members is a disservice instead.

Anyone that walks into them and looks at prices can tell you instantly they are not at all competitive and in fact are almost always more than retail stores.

So what's the benefit of the exchanges? When you find one, let me know. For now they are not doing anything for the service person as a benefit of serving the United States of America, and everyone knows it.

The legislature ought to do something about the pricing in the stores or just shut them down and allow super walmarts in there place.

No sales tax, no big help, makes no difference. MWR donation do you see any great activites with MWR that are affected by donations from the exchanges?

Please let me know what you think.

Scott
West Bend, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 09/05/2008 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAFES-NEX/Great-Lakes-Illinois/AAFES-NEX-Navy-Exchange-We-rip-you-off-every-day-Great-Lakes-Illinois-370209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Pricing?

AUTHOR: Trondoc - ()

Lets start with the fact that the Navy Exchange does not use appropriated funds for any of its operations and operates more like a non profit organization than a for profit company. All profits over a certain percentage go back to MWR in one form or another. The other funds are used for upkeep and expansion. Furhtermore, the Navy Exchange operates stores in remote areas that will never turn a profit but are there to provide service members with the things they need when away from home. (Put your Super Walmart in Djibouti, Africa)

Products are delivered by outside supply companies and the Exchange sets its prices from there. This is a fundamental part of business, get the product mark up the product to make a profit so you can pay employees and pay your bills and hopefully have a bit of money left over to buy more supplies. It's what makes the world turn!!!! 

The Navy Exchange has price matching!  I use this frequently. items can be discounted to a certain amount without proving that a competitor has a lower price and can be discounted much greater with an ad (paper priint or electronic ad) I got a bike last week $40.00 off the list price because I found it online for less. I simply showed the ad, no questions, no arguement and they didn't even have to call a manager.

AAFES?  Online purchases are more than store purchases from what I have seen, BUT, you get "free shipping" and "no tax"  I assume that the little extra you pay actually goes for the shipping. Can't really comment more on that.

Once again, exchange prices are set like they are because the stores must make a profit. If there are items that are really that much more than everywhere else, take it to the manager or inventory tech. The issue can be looked into and corrected.....tell the store, don't be an idiot and post it for the world to see.

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#2 Consumer Comment

Benefits of Shopping at the NEX

AUTHOR: Jai - (United States of America)

I know this is an old post-- but as a military spouse and mother--- I wanted to state that 70% of all of the NEX/AAFES Profits go directly to MWR. So when you shop at the NEX- everytime you spend a $1--- calculate 70% of that-- going directly to MWR. You need to ask your local MWR what they do with the funds that the NEX/AAFES donate. 



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#3 Consumer Comment

My NEX opinion

AUTHOR: Noone - (U.S.A.)

For starters, I have been in the Navy for 9 years so no one can judge my point of view based on merit:

The NEX has it's ups and it's downs as previously stated. I wouldn't say that its a ripoff artist by definition. It surely isn't. There are a lot of benefits to the NEX (especially the online one).

With that being said, there are a lot of things that buyers DO need to beware of.

Quality: Quite often, the quality of the merchandise is outdated/old/etc. It isn't too uncommon to go to a NEX and see clothing that looks like it came out of an outlet store and being marked up to regular store prices (minus the tax). If you see something on sale, unless it is a special sale, you will find this merchandise very mangled (for the most part). You will often buy a computer there and find out that it is a very old computer and you can't even buy it at the stores anymore.

Prices: The prices aren't better than those at the civilian stores for the most part. If you want to get movies and CD's, you will often pay more. If you want to buy electronics, you will usually save money because of the tax (unless you buy from a store that is already having a sale). If you bargain shop, you have no problems. If you expect to walk in and find good prices, you are greatly mistaken.

Depending on the area you are in, you will notice great changes between the NEX you shop at and the NEX you use to shop at. The bigger the area, the better the NEX.

Over the years, all of the above statements have gotten better and better over the years. For instance, the NEX here (Norfolk) has designer clothing. If you go to the NEX in Pensacola (3 months ago), you will notice that the "big" NEXs (2) have a very limited variety of clothing. You have the "urban" selection that has nothing smaller than XXXL. You have the "trendy" selection that has nothing but Ed Hardy and Affliction Tshirts (that appear to have fallen off a truck on it's way to an outlet store). Finally, you have the surfer apparel that has nothing but Quicksilver.

I wouldn't say they are rip off artists (anymore). I would definitely say "buyers beware".
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#4 Consumer Comment

Navy Exchange ripoff Rebuttal

AUTHOR: Don - (U.S.A.)

Hi Scott: I am retired navy of 22 years. In regards to your story of being ripped off at the navy exchange. You need to be a smart shopper. Some of the prices are the same price as civilian stores (i.e. Walmart, Target, Vons etc) but I usually shop the navy exchange during sales events . (I get a weekly flyer to keep me updated). For example just today I purchased a AVG 8 gig thumb drive for $9.99. Regular price is $129.99. I admit Walmart comes close to the regular prices even when you add tax. I also shop at Walmart, Target, Ralphs and others stores. Always shop around to get the best values. I will always give my first patronage to the navy exchange but I will always compare prices before making my final purchase. I hope this restores your faith in the military exchanges. I am in San Diego California. To my knowlege most navy exchanges have the same regular prices and sales prices.
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#5 UPDATE Employee

Customer Service at the Navy Exchange

AUTHOR: Customer Service - (U.S.A.)

The Navy Exchange takes great pride in serving the most important customers in the world. We take all comments seriously.

NEX customers may have questions answered, concerns addressed and policies clarified by sending messages to NEX Customer Service. Please pull up our web site at: www.navy-nex.com, then click on "Customer Service" at the top. A drop down box will appear. Click on "Contact Us".

Thank you,

Customer Service
Navy Exchange Service Command
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#6 Consumer Comment

Good advice

AUTHOR: Clifford - (U.S.A.)

Regardless of the silly response to Nancy's rebuttal, it's good advice.

If you don't like the Exchange, don't go there, Duh!
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#7 Consumer Suggestion

FYI

AUTHOR: Nancy - (U.S.A.)

FYI> I DO know of what I speak. I take my Mom to the PX and commissary all the time. I grew up on a military base, so I KNOW about the PX . I AM NOT the one whinning. I am just stating facts. All I was saying to that person in Wisconsin is that yes, the prises ARE higher at the PX, but then they are a cut above the discount stores. NO ONE said he HAD to shop at the PX or any where else for that matter. I know a lot of people who do not like to shop at the PX becasue there is not a large selection in certain things, and the prices are more on the par with a high end store. SO get off my back.
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#8 Consumer Comment

Nancy posts nothing useful.

AUTHOR: Andromeda - (U.S.A.)

Nancy
Steilacoom, Washington
U.S.A.

'go to wallmart'

Why are you telling him to go to wallmart if everything they sell lasts exactly one month?

'IF you don't like the PX, then, here is a clue, DON'T SHOP THERE.'

WOW Is that ever profound. How long did it take you to think that up?

'Yes, their prices are a little higher, and there is not a large sellection.'

You act like you have been there yourself.

'but they carry better stuff than the crap at WALLMART, OR ANY OTHER STORE.'

Speculation. Guess. Space filler. ANY OTHER STORE? How would YOU know that?

'IF you want some cheap crap that will last a month, then go to wallmart;'

Speculation. Guess. Space filler. How would you know everything will last exactly one month?

'if you want something that will last longer and is better quality, then you have to pay a little more for it.'

Speculation. Guess. Space filler.

I live in Washington State, and we have a high sales tax here, so even just saving the sales tax is a nice savings.

Interesting but useless!

STOP WHINNING. about the authors post!

You misspelled Whining.
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#9 Consumer Suggestion

go to wallmart

AUTHOR: Nancy - (U.S.A.)

IF you don't like the PX, then, here is a clue, DON"T SHOP THERE. Yes, their prices are a little higher, and there is not a large sellection, but they carry better stuff than the crap at WALLMART, OR ANY OTHER STORE. IF you want some cheap crap that will last a month, then go to wallmart; if you want something that will last longer and is better quality, then you have to pay a little more for it. I live in Washington State, and we have a high sales tax here, so even just saving the sales tax is a nice savings. STOP WHINNING.
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