- Report: #53877
Complaint Review: AAFES
| AAFES http://www.aafes.com
Dallas, Texas U.S.A. |
|
AAFES Army Air Force Exchange Service ripoff the business that doesnt give a dam Dallas Texas
*Consumer Comment: Military Pay and Benefits
*UPDATE Employee: Then AAFES is not for you.
*Consumer Comment: S in Ft Worth, you are behind the times
*Consumer Suggestion: Do you realize...
*Consumer Comment: AAFES / NEX Exchange System can very from base to base...
*UPDATE Employee: The problem is Dallas headquarters
*Consumer Comment: You can shop on the town!
*Consumer Comment: Pay attention to dates on these rebuttals
*Consumer Comment: The reason the AAFES PX charges so much
*Consumer Comment: AAFES doesn't have the same prices from post to post.
*Consumer Suggestion: Reason AAFES prices seem high.
*Consumer Comment: A few higher prices does not make a rip off
*Consumer Comment: AAFES is a scam
*Consumer Comment: Shawn and Jamie are right on it.
*Consumer Suggestion: Definitely Shop Around
*UPDATE Employee: Ensive Baby Wipes
*UPDATE Employee: Ensive Baby Wipes
*UPDATE Employee: Ensive Baby Wipes
*UPDATE Employee: Ensive Baby Wipes
*UPDATE EX-employee responds: SHAWN IS SOOOO CORRECT!!
*Consumer Comment: Anybody who has been in the military for any period of time knows that military folks don't make much money.
*Consumer Comment: Yo Emma
*Consumer Comment: Wipes jacked up???
*Consumer Comment: Badgering?
*Consumer Comment: Shawn
*Consumer Suggestion: For Jasper
*Consumer Suggestion: Drafted?
*Consumer Suggestion: Drafted?
*Consumer Suggestion: Drafted?
*Consumer Suggestion: Drafted?
*Consumer Comment: That is the Truth & Everybody thinks the military makes tons of money
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
The average consumer already believes that military members and their families get a big break because we have our own shopping facilities, well I am here to tell you Wal-Mart, Target and other stores like it are cheaper than your Army Air Force Extorsion Service that we have to deal with.
But what really has got my dander is this: I am stationed overseas, my spouse is deployed for the War, so I send him and his unit care packages weekly. The biggest things that they are crying for is Toilet paper and kool aide, and baby wipes.
Before the war in Iraq started, a box of baby wipes, generic, was $1.79, Since the war the PXs in the immediate area are charging between $5 - 7 dollars for the same wipes that I am sending for $1.79.
Toilet paper, a 12 pack of good TP was roughly $3.15, last week I went in to buy some more and now the price for the same 12 pack is almost doubled.
I don't understand it, AAFES is supposed to be there for our soldiers, but all they are doing is price gauging us to death.
I for one, will no longer give AAFES my business anymore. I am overseas, but guess what....there are Wal-Marts over here as well.
Shawn
APO, New York
U.S.A.
This report was posted on Ripoff Report on 04/22/2003 05:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAFES/Dallas-Texas/AAFES-Army-Air-Force-Exchange-Service-ripoff-the-business-that-doesnt-give-a-dam-Dallas-Te-53877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on AAFES
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Comment
Military Pay and Benefits
AUTHOR: mifor4 - (United States of America)
SUBMITTED: Monday, November 15, 2010
My husband is about to retire from the military after 26 years of service. The money a soldier gets for housing is a benefit which is why its not taxed . If you compare some of the military occupations with the civilian counterparts , such as my husbands situation, the pay is MUCH lower as a military member. My husband will be making double what he makes in the military for the SAME job he does in the military as a civilian and that includes his allowance for housing ect. Using the stores on post are also a benefit which is WHY you need a military id to shop there. Its not a benefit if your paying more than in the civilian community. I noticed that we pay less in the town outside the base for gas than on the post. The reason why the post exchange charges more is because alot of members have the star card so they charge outrageous prices. Personally my husband and myself do not live on post and do not shop on post most of the time. The civilian community outside the post can be just as bad. I noticed every jan all of the stores close to the base all raise their prices because they know the military just got a raise. People in the civilian community think because the military gets a housing allowance that we make so much money, but its not true. The only benefit to that isnt the amount of income, its simply tax free. If you add the bah ect to the base pay its not as good as some think it is. This is why being in the military is a service and NOT a free ride. On top of all that they work ourageous hours sometimes, are away from the family sometimes for over 15 months. What other job requires such sacrafices for the amount of pay and benefits? I can not wait for my husbands retirement date and our new life of being ON easy street as a civilian compared to being a active military member. Aside from all of the financial gains you also gain your freedom as a civilian. The military is NOT a democracy and members have limited freedom. To sum it up, yes we should complain about on post prices that are said to be a benefit when its a rip off. The answer it just dont shop there.
#2 UPDATE Employee
Then AAFES is not for you.
AUTHOR: Tracy - (U.S.A.)
SUBMITTED: Monday, June 16, 2008
You act like AAFES doesn't do a thing to accommodate you!
We strive to provide you a service, we give you discounts, refunds on items that you know good and well are long past the return policy but we do it anyway hoping that when you go home you will be convicted about bringing something back that has been well used.
We ship anywhere you need, bring in the most popular items and don't charge tax for it, bring in name brand items that are 40% less than off base, give out free gifts and gift cards.
Now here is another point, what about the customers who come into our facilities stealing when they have a wallet full of money? Like any other retailer, AAFES pays for that. Who cares right?
What about all the money we give to MWR programs that make it possible for you and your family to enjoy recreations on base? Who cares right?
What about the times we remain open during increment weather to ensure you and your family and soldiers in training have the necessities they need. Who cares right?
So in your words, what gets my dander is that you like so many others don't see our effort behind the scenes. I work hard at my facility to service people like you who are ungreatful, complainers, and think we owe them the world.
Guess what AAFES isn't perfect and neither is Walmart.
You are an idiot!
#3 Consumer Comment
S in Ft Worth, you are behind the times
AUTHOR: Lin - (U.S.A.)
SUBMITTED: Wednesday, April 16, 2008
#4 Consumer Suggestion
Do you realize...
AUTHOR: Navywife - (U.S.A.)
SUBMITTED: Sunday, March 30, 2008
First off when you go to any exchange, check the brand of items you are buying. We will for this example compair pants. So you buy a pair of jeans at wall mart for what $10-$20, and then you go to the exchange and see a pair of jeans for $30-$60. Well what brand are you buying at walmart? I do know that our exchange only carrys brand names like Tommy H, Ralph Lauren, Polo, you know the high end quality names that would typically cost youon average over $100 in a retail shop to buy. So yes in this view you are getting a great deal. You can not compair all items at the exchange to all items found at lower end retail store who do not offer all of the same brands.
Now no one forces people to shop at the exchange, if you find a great deal there awsome, but please do not sit here and put them down or disrespect them the way you have been doing. When it comes to Top brand items yes they are a deal. Please in the future learn to be more selective on who's reps you try to tarnish.
#5 Consumer Comment
AAFES / NEX Exchange System can very from base to base...
AUTHOR: Constance - (U.S.A.)
SUBMITTED: Wednesday, June 20, 2007
#6 UPDATE Employee
The problem is Dallas headquarters
AUTHOR: Matthew - (Korea, Republic of)
SUBMITTED: Thursday, January 25, 2007
I am an employee at a Post Exchange in Korea, and I must say, as a casual customer myself I am very disappointed with the handling of ordering, shipment, and customer service.
For one, the exchanges themselves don't get a say in what the store can order and have shipped, priced, and ready to sell.
It's all gone through their buyers and they have no choice in what's being ordered, so ultimately if the customer requests a product and it's not in the list of items the buyer supplies AAFES with, it'll never make it to the exchange.
Yes, I can order online, pay taxes, shipping, and wait 4-6 weeks for my item to arrive... but I shouldn't have to.
Another thing, as an American employee (I'm an American citizen), I am denied a lot of the jobs there because I am not Korean. All the Koreans are granted the high-paying associate positions such as electronics dealer, jewelry dealer.. clothing dealer, and so on.
As an American, I am solely granted the position as a cashier, and it's unfair. I am often told by customers that I should be working in PowerZone (the electronics section) because I know what I'm talking about and I know more about the stuff there than the Korean employees working there do. On my breaks, I decide to help out, and all I get in return is security bugging me about working in sections I don't belong. I am punished for helping people.
Well, that's AAFES.
#7 Consumer Comment
You can shop on the town!
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Thursday, December 07, 2006
As to the prices we find at the BX/PX state side I agree it not much of a saving, you have to watch for clearance and sell items to get a good deal. This is because Wal-mart. K-mart, Sears and other stores off base complained about the BX/PX prices being cheaper then them and soldiers going on base and purchasing for civilians also. So the PX/BX system had to re-price every thing to make it more completive for Off base stores.
I do agree with one response you received and that is your SGM/E-9 or 1st Sgt could take care of problem. Good luck and hope you can get it resolved. My wife also worked customer service when I was active duty and they always went out of their way to ensure the customer was happy and that the customer was always right.
#8 Consumer Comment
Pay attention to dates on these rebuttals
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Thursday, October 12, 2006
The date that he submitted this original report was a few days over a month after the war in Iraq started. Right when babywipes became important for servicemembers in Iraq.
I can verify his statement, as I was in Iraq on the exact same date that he submitted his report. I remember in April, when AAFES opened up its first tent shack at Camp Bucca, Iraq, down in the south-east by Um-Qasr, I went to the tent the day the opened. I was in desperate need of hygeine products.
As I went through the tent, nothing was labled with any sort of price, so I gathered what I needed and went to check out. After checking out, I had paid over 4 dollars for a bottle of Sauve shampoo, that would have cost me .99 cents in America, and 2.50 cents for one bar of soap. Among other items, I was taken advantage of.
Thank God AAFES didnt charge me interest on my Star Card (nice of them) because they dont charge interest on items purchased while in a combat zone. AAFES - Always And Forever Exploiting Soldiers.
BTW, does anyone remember their old slogan, "We go where you go, and our prices stay the same", After the war started, it changed to "We go where you go, and serve the best customers in the world"
#9 Consumer Comment
The reason the AAFES PX charges so much
AUTHOR: Al - (U.S.A.)
SUBMITTED: Friday, October 06, 2006
What they told us was that the PX surveys prices within a given area (I believe 50 miles from the post) and sets the price to be the average found.
The reason is that the profit from the PX goes to fund all the non-appropriated fund things on the post.
These include all the things like the golf course, some gym facilities, etc.
Wal-Mart will beat these prices all the time.
Remember, many times the PX sees its job to provide money for the non-appropriated funds not the mulitary consumer AND it is run by bureacrats.
It is possible though that something has changed since I took that course. But buying the the PX has never been "a deal" compared to finding a good discount store.
#10 Consumer Comment
AAFES doesn't have the same prices from post to post.
AUTHOR: Megan - (U.S.A.)
SUBMITTED: Sunday, September 03, 2006
#11 Consumer Suggestion
Reason AAFES prices seem high.
AUTHOR: Jade - (U.S.A.)
SUBMITTED: Thursday, August 24, 2006
The reason the commisary can sell certain items so cheap (e.i. meat and produce) is because they get the items the same way the grocery stores do. They just don't have much of a mark up.
Really the only savings you are gaining by going through the PX and AAFES is the fact that you don't have to pay tax.
Overseas I know it seems like a gouge, but I guess you should learn the exchange rate fast and go out and spend your hard earned euro.
#12 Consumer Comment
A few higher prices does not make a rip off
AUTHOR: Maggi - (U.S.A.)
SUBMITTED: Thursday, August 17, 2006
My husband retired from the Navy recently after 21 years of service. Because we do not live near a base, we no longer take advantage of the commissary, something I feel everytime I do grocery shopping (we have 4 kids). I also miss the opportunity to shop at the Exchange. Yes, the selection is limited, but I never found the prices so far out there that I refused to purchase.
2 weeks ago I looked into buying a Dell online using a discount through my husbands current employer. The price, after discount was just over $1,300 plus tax (I don't recall the shipping). I decided to see what kind of discount I could get for the same computer through the online exchange. No shipping, no tax, and the same computer I had configured previously was sent to my home 5 days later for $771. No one can refute that this was a great deal delivered to a retired service member through our aafes connection.
If I had found the price higher at the exchange then I would have purchased it somewhere else and called it a day.
#14 Consumer Comment
Shawn and Jamie are right on it.
AUTHOR: Jason - (U.S.A.)
SUBMITTED: Tuesday, July 18, 2006
AAFES will hick there prices anywhere and at every opportunity that they get. I for one know that when I redeploy to the states I will personally never shop at AAFES ever again.
#15 Consumer Suggestion
Definitely Shop Around
AUTHOR: Brian - (U.S.A.)
SUBMITTED: Tuesday, March 14, 2006
As for Jasper, not all of us are married & get housing past the airman ranks with all the utilities covered. Even those who do often don't have all their utilities covered. All of those who are married don't always get the chance for them either, bases are seeing more commonly waiting lists up to six months or a year to get a house on base. Those off-base, contrary to DoDs touting, are still paying extra beyond the BAH to cover rent/mortgages. According to the Air Force as a Staff Sergeant/E-5 I make around $47,000 a year. They take every tiny possible thing that could be considered a benefit & add it in like I used it every day or something. What I actually make is around $32,000 a year if that, before taxes. I say give me the $47,000 a year & let me pay taxes on all of it. Plus I'd get some of the taxes back as well every year.
Thanks for your service, I think you should've gotten paid a fair bit more. I think the same of teachers, firemen & police. But inflation also has it's part to play which has been inflating itself considerably the past decade or so.
Yes I volunteered. No I don't have a problem with low pay. Yes I have a problem with DoD inflating it to make it seem like we get more than we do. Yes I have a problem with different pay scales for married & single (marriage &/or having kids is a choice, we all do the same job so why do single get less?). No I'm not going to start petitioning it because the cheapskates in DC would reduce their pay instead of raising the others to match. I'm not into ruining others lives to make mine better. Yes I do have a problem with a company taking advantage of a singular access to a target population (AAFES).
#16 UPDATE Employee
Ensive Baby Wipes
AUTHOR: Tim Adams - (Germany)
SUBMITTED: Sunday, June 22, 2003
I do not know where you have been shopping at but the price of the generic baby whipes (Exchange Select Brand) is $1.49 for an 80 count refill pack. National brand Pamers are $2.49. This is the same exchange wide.
If you did truly pay between 5-7 dollars for baby wipes than there is something criminally wrong.
Also, in fact, upon changing from AAFES brand to Exchange Select brand the AAFES brand phased out at a price of $.47!!!! I personally had sold thousands of them.
Please, if you have issues that you feel need adressed please see your local AAFES manager and they will be happy to help you. Also keep in mind that you have a fraud, waste, and abuse hotline if you feel that something is not quite right. In Germany it is toll free 0800-181-3299. In the U.S. it is 1-800-527-6789 or e-mail hotline@aafes.e-mail.com.
As an employee I can assure the our commitment to the soldiers, airmen, and thier family members remain strong and true which is shown daily in the far reaches of the world where our troops are deployed from Iraq to Afghanistan. Thank you.
Wuerzburg Germany
#17 UPDATE Employee
Ensive Baby Wipes
AUTHOR: Tim Adams - (Germany)
SUBMITTED: Sunday, June 22, 2003
I do not know where you have been shopping at but the price of the generic baby whipes (Exchange Select Brand) is $1.49 for an 80 count refill pack. National brand Pamers are $2.49. This is the same exchange wide.
If you did truly pay between 5-7 dollars for baby wipes than there is something criminally wrong.
Also, in fact, upon changing from AAFES brand to Exchange Select brand the AAFES brand phased out at a price of $.47!!!! I personally had sold thousands of them.
Please, if you have issues that you feel need adressed please see your local AAFES manager and they will be happy to help you. Also keep in mind that you have a fraud, waste, and abuse hotline if you feel that something is not quite right. In Germany it is toll free 0800-181-3299. In the U.S. it is 1-800-527-6789 or e-mail hotline@aafes.e-mail.com.
As an employee I can assure the our commitment to the soldiers, airmen, and thier family members remain strong and true which is shown daily in the far reaches of the world where our troops are deployed from Iraq to Afghanistan. Thank you.
Wuerzburg Germany
#18 UPDATE Employee
Ensive Baby Wipes
AUTHOR: Tim Adams - (Germany)
SUBMITTED: Sunday, June 22, 2003
I do not know where you have been shopping at but the price of the generic baby whipes (Exchange Select Brand) is $1.49 for an 80 count refill pack. National brand Pamers are $2.49. This is the same exchange wide.
If you did truly pay between 5-7 dollars for baby wipes than there is something criminally wrong.
Also, in fact, upon changing from AAFES brand to Exchange Select brand the AAFES brand phased out at a price of $.47!!!! I personally had sold thousands of them.
Please, if you have issues that you feel need adressed please see your local AAFES manager and they will be happy to help you. Also keep in mind that you have a fraud, waste, and abuse hotline if you feel that something is not quite right. In Germany it is toll free 0800-181-3299. In the U.S. it is 1-800-527-6789 or e-mail hotline@aafes.e-mail.com.
As an employee I can assure the our commitment to the soldiers, airmen, and thier family members remain strong and true which is shown daily in the far reaches of the world where our troops are deployed from Iraq to Afghanistan. Thank you.
Wuerzburg Germany
#19 UPDATE Employee
Ensive Baby Wipes
AUTHOR: Tim Adams - (Germany)
SUBMITTED: Sunday, June 22, 2003
I do not know where you have been shopping at but the price of the generic baby whipes (Exchange Select Brand) is $1.49 for an 80 count refill pack. National brand Pamers are $2.49. This is the same exchange wide.
If you did truly pay between 5-7 dollars for baby wipes than there is something criminally wrong.
Also, in fact, upon changing from AAFES brand to Exchange Select brand the AAFES brand phased out at a price of $.47!!!! I personally had sold thousands of them.
Please, if you have issues that you feel need adressed please see your local AAFES manager and they will be happy to help you. Also keep in mind that you have a fraud, waste, and abuse hotline if you feel that something is not quite right. In Germany it is toll free 0800-181-3299. In the U.S. it is 1-800-527-6789 or e-mail hotline@aafes.e-mail.com.
As an employee I can assure the our commitment to the soldiers, airmen, and thier family members remain strong and true which is shown daily in the far reaches of the world where our troops are deployed from Iraq to Afghanistan. Thank you.
Wuerzburg Germany
#20 UPDATE EX-employee responds
SHAWN IS SOOOO CORRECT!!
AUTHOR: Jamie - (U.S.A.)
SUBMITTED: Thursday, May 08, 2003
Stick with walmart, target, or your local supermarket!
military soldiers need to save what little they get paid, not spend it all at aafes.
#21 Consumer Comment
Anybody who has been in the military for any period of time knows that military folks don't make much money.
AUTHOR: Bruce - (U.S.A.)
SUBMITTED: Friday, May 02, 2003
The main problems that I see with AAFES is some of the managers believe military people are like welfare recipients and should be happy with what they get. I think the best way to resolve these issues is to remind the managers and employees that it is a priviledge granted for service to our country. Therefore, it is their jobs to serve us with the same level of commitment that they expect from us. The tax benefit is only important when you buy big ticket items, otherwise downtown is a better choice sometime.
AAFES has to run their stores like regular businesses while the commissaries don't. Also, beleive it or not, some of those retailers that you patronize are responsible for the prices not being lower. They pressure AAFES through Congress not to lower their prices too much. They cry unfair competition since AAFES doesn't pay taxes, rent or other expenses that they have to pay. I don't go to the BX much, but when I was on active duty, I always believed that AAFES hire some losers for managers. Make sure you bring every complaint to the manager and work it up the chain of command if they don't fix the problem.
We have sent our complaints to Dallas. We have talked with the Commander of AAFES. Nothing changes.
So tell me why is my complaint unfounded? I have done the research, I have had my friends back in the states compare prices on base and off. It's cheaper in the long including postage for them to send babywipes than it is for me:
You buy a box of baby wipes off post and pay $4.00 including taxes, The same box of baby wipes cost me $8.00 at AAFES OCONUS....
Baby wipes is not the issue. The issue is the jacking up of prices Overseas.
You can complain up the chain as long as the day is long, but nothing happens overnight. And in this case, nothing happens at all.
I stand by original thought...."AAFES is a Rip Off".
I only shop there if there is something specific that I need that I can't find on the economy, or at the Commissary. Or when they have a sale on Coca Cola, cause I don't like the German coke.
But since I am living overseas, and have ACTUAL access to AAFES....I think I know what I am talking about, more than you!
#23 Consumer Comment
Wipes jacked up???
AUTHOR: Emma - (U.S.A.)
SUBMITTED: Wednesday, April 30, 2003
Whatever injustice you think is taking place, I'm sorry you feel ripped-off. But I must say your attack on prices for baby wipes is a TAD bit unfounded!
Try getting a petition together on the base you live on and send it to Dallas Headquaters (seriously DOUBT they are looking this web-site up to see what kind of job they're doing).
It's YOUR AAFES, not some foreign enterprise. Get a grip, stop bitching, and be more innovative with your complaints.
First off, I don't consider myself a hero. I volunteered to do a job, I did it, and that's the end of it. Neither am I looking for thanks for my service. These people today, go in the military of their own free will, just as I did. The difference I see, is they know or can find out what the pay is before they go. You say I would be surprised at the number of senior members that qualify for government assistance. Ok, surprise me, show me numbers, and where you got them from. I mean a nationwide statisical study, not just one local area.
As far as all those wonderful retirement benefits I'm receiving, with the exception of utilizing the Commissary and the BX, that's it. I don't go on base for medical, it's not free, I use my coverage from work. I don't use the MWR facilites either, because of my schedule, they're usually not open.
Do you have any information about the retirement benefits that won't be there for the force of today? I haven't heard/seen anything that they're doing away with them. I do stay in contact with active duty members since my retirement, so I have an idea of what's going on.
That's my story and unless you can provide me with more information, I'm sticking to it. The military of today makes a good, living wage. There are exceptions where I think, depending upon MOS, Rating or whatever other branchs call their jobs, should perhaps get an incentive pay, but for the most part, people need to learn to live within their budgets.
And I would like to add, the retirement 'benefits' that you happily enjoy today, will not be there for the "Volunteer" folks of today. But yet, they still proudly serve. Why? They do it for love of Country.
You should really get your facts straight before you start badgering the "New Army", (or whatever branch you would like.) They are all Heroes, just as you are.
As a fellow Vet, I thank you for your service to this country. We can not forget to thank future Vets for their continued support and sacrifice.
"One Team, One Fight"
#31 Consumer Comment
That is the Truth & Everybody thinks the military makes tons of money
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Tuesday, April 22, 2003

