- Report: #397705
Report - Rebuttal - Arbitrate
Complaint Review: AAMCO - Cox Clan Inc.
AAMCO - Cox Clan Inc.5960 NW LOOP 410 San Antonio, Texas U.S.A.
AAMCO - Cox Clan Inc. Claimed that transmission needed rebuilding -had it done- problem persisted San Antonio Texas
*UPDATE Employee: AAMCO always honors warranty issues.
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The shop supervisor and mechanic both drove it individually and were able to identify that I had transmission problems and I should take it back to AAMCO, but to a different franchise. AAMCO: Cox Clan Inc. has a high turnover rate as far as supervisor/manager rotation. As soon as one manager has completed a work order and the customer returns for a warranty claim it was passed on to another manager. After 2 days that manager is gone.
Come to find out that the owner has 2 locations. So the customer keeps repeating the problem, they keep telling you that they'll check into it but cannot recreate the problem. The their workmanship was fine. I spent roughly $3000 on repairs I later found out that I did not need. I still have to get my transmission fixed, but we are not ready to go back to using one vehicle between three family members.
San Antonio, Texas
This report was posted on Ripoff Report on 12/04/2008 04:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO-Cox-Clan-Inc/San-Antonio-Texas-78238/AAMCO-Cox-Clan-Inc-Claimed-that-transmission-needed-rebuilding-had-it-done-problem-pe-397705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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