• Report: #805638

Complaint Review: AAMCO Of Lawrenceville Georgia

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  • Submitted: Tue, December 06, 2011
  • Updated: Sat, December 10, 2011

  • Reported By: Katherine — Decatur Alabama United States of America
AAMCO Of Lawrenceville Georgia
lawerenceville, Georgia United States of America

AAMCO Of Lawrenceville Georgia paid over $2400.00 and my transmission lasted 1 year and 1 week... lawerenceville, Georgia

*REBUTTAL Owner of company: New Owner And Management. Excellent Customer Service Guaranteed.

*Consumer Suggestion: AAMCO to Be or not to Be

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AAmco corporate and the CEO Marc Graham should do somthing about the work that is being done at their 900 locations, the AAmco of Lawrenceville Georgia charged over $2400.00 to rebuild my truck transmission and it lasted one year and one week, you would think it would last the lifetime of the truck, they put re-built parts on my truck, they do not care that you are still paying notes on the work you had done and once again have no truck to drive,

I think it is about time that somthing is done about the work they do, they try to sell you an extra warranty, one for 3 years and one for lifetime, so they know their work will not be good, but when you read the fine print on the back even if you pay over $500.00 for the lifetime warranty, you still have to pay for the labor for them to remove the transmission, and different locations have a different price for this so you could end up spending another $688.00, so they get you coming and going. Do not use this company,

they are rude and do not care if you are a single mother with no way to get to work after you have paid out the nose, you go to them thinking they are a good business, well known name..well that is not true, and I think Mr. Graham the president should be held accountable for the way these companies are run, all they do is sell a franchise and then the customer either gets a good location or a bad..I got a Bad one..and you would think with all the complaints this CEO would do somthing...

All  thye care about is money, not that they have happy customers with safe auto's to drive after they are done, I am sick of companies thinking that they can treat customers like this and get away with it, well maybe after some Bad press and loss of business they might think other wise. I am sorry for the ones that are good and care made to look bad like the one in Lawerenceville GA. stay away from Scott over their...Oh and make sure you buy their warranty..so you can pay more after one year and a week... shame on you AAMCO and MR. CEO for not making sure your customers are taken care of...
  

This report was posted on Ripoff Report on 12/06/2011 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO-Of-Lawrenceville-Georgia/lawerenceville-Georgia-/AAMCO-Of-Lawrenceville-Georgia-paid-over-240000-and-my-transmission-lasted-1-year-and-1-805638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

New Owner And Management. Excellent Customer Service Guaranteed.

AUTHOR: AAMCO Owner - ()

 Dear Customer, As the new owner of the AAMCO center in Lawrenceville, Ga. I apologize for the treatment you experienced. My staff and I are committed to excellent customer service and are prepared to stand behind any and all warranties issued by the former owner. Please call if we can be of service now or in the future. We value your business and all our customers!  

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#2 Consumer Suggestion

AAMCO to Be or not to Be

AUTHOR: Notlikley - (USA)

While I agree that Mark Graham CEO of AAMCO should take control of his chain there is little cohesion within the AAMCO organization.  Mark Graham in fact is quickly himself becoming the largest owner of many AAMCO's across the nation.  In California his name appears on many Bureau of Automotive Repair licenses and am sure the same is true where other single entity licensing states, that his name will appear. 

As a former Franchisee I am aware that many polices exist, but nothing regarding longevity will ever be implemented. Unfortunately the warranty lasted exactly what the claim was.  I likewise would be displeased with this type of repair but it now is 'with whom you are dealing"  to take care of you.

Most manufacturers only offer warranty coverage to a certain period of time and not lifetime so that is unfair of anybody to expect unless you have in fact purchased such a warranty. The statement that the offer of an extended warranty is somewhat misleading.  If this AAMCO center knew their transmission were going to fail then they would "not" have offered any additional upgrade option (however because its offered as a matter of chain policy they would be in conflict if they didn't offer the warranty options). 

I am uncertain about the contract terms requiring you to pay for removal and replacement under warranty. and I believe that this is in conflict with Federal Trade Commission enforceable policy's regarding component warranty.  What I believe you may have misread is a $50 deductible though I am not sure.

AAMCO is struggling as a Franchisor for many reasons.  What is important you may find a very good franchisee and you may not. Read reviews about them ,, Google makes this possible as does Yelp.  Be educated in all your business dealings try and get the Franchisee to act responsible and take care of your needs.  If he does a good job leave him a good review if he dosent leave a Google review support the good guys.  Report the bad guys  GOOGLE is powerful.

Don't expect AAMCO to do anything for you.
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