• Report: #409411

Complaint Review: AAMCO Transmissions - Cottman Transmissions

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  • Submitted: Wed, January 07, 2009
  • Updated: Sat, February 14, 2009

  • Reported By:Pflugerville Texas
AAMCO Transmissions - Cottman Transmissions
7900 Highway 6 South Houston, Texas U.S.A.

AAMCO Transmissions (a.k.a. Cottman Transmissions) AAMCO Transmissions overcharged on labor cost and still have not properly repaired/rebuilt my transmission to original specifications and normal operation conditions. Houston Texas

*Author of original report: Kudos to AAMCO Transmission in Austin, TX (Mr. Jose Berengue and team) for finally fixing my vehicle's transmission.

*Author of original report: AAMCO Finally Fixed My Transmissions

*Author of original report: Finally Fixed by AAMCO Transmissions in Austin, TX

*Author of original report: Finally Fixed by AAMCO Transmissions in Austin, TX

*Author of original report: Finally Fixed by AAMCO Transmissions in Austin, TX

*Author of original report: Finally Fixed by AAMCO Transmissions in Austin, TX

*Author of original report: My transmission is finally fixed by AAMCO Transmissions in Austin on Burnet

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I was ripped-off by AAMCO Transmission in Houston, TX and in Round Rock, TX.

I am writing to provide details of my disputes for the charges assessed by AAMCO Transmissions ($2954.45 on 12/04/2008 at AAMCO in Houston, TX and another $187.74 on 12/19/2008 at AAMCO in Round Rock, TX) on my Citi Cards credit card for inadequate, incorrectly, and improper repair work on my vehicle's transmission.

The Problem(s):
As of today Monday 01/05/2009, my vehicle is still NOT operating properly and the transmission on my vehicle is still NOT fully repaired by AAMCO Transmissions to original specifications as inspected and certified by an authorized automotive repair shop (Classic Toyota Services) from the vehicle's manufacturer.

The Dispute(s):
* AAMCO did not adequately or properly repair the transmission on my vehicle and continues to refuse and delay corrective repair work under their 12 months/12,000 miles warranty for the rebuilt transmission on my vehicle.
* AAMCO misrepresented the original repair work quoted by AAMCO at under $2000 (or less than the cost $4000 estimated by Toyota Services) and then overcharged $2954.45 on 19 hours labor costs for the original inadequate repair services provided on my vehicle's transmission.
* AAMCO assessed additional charges ($187.74 on 12/19/2008 at AAMCO in Round Rock, TX) for parts needed by my vehicle's transmission to attempt to correct the original repair work by AAMCO in Houston, TX.

The Details:
On 12/03/08 (at 11 AM CST), AAMCO Transmission in Houston, TX towed my vehicle to their shop for repair and promised to "save thousands of dollars and would only charge about 1/2 the cost of $4000 quoted by another Toyota Dealer repair shop". This was misrepresented by AAMCO since the actual cost charged by AAMCO in Houston, TX for completing the repair was $2954.45 when it was originally quoted for less than $2000.

On 12/04/08 (at 3 PM CST), AAMCO completed original repair on my vehicle's transmission and charged 19 hours of labor (totaling $2954.45 for parts & labor) when the repair shop was opened for only a total of 12 hrs from when my vehicle was towed-in at 11 AM 12/02/08.

I paid the $2954.45 for original repair and picked-up my vehicle on 12/04/08 and discovered an "ABS" warning light for a failed speed sensor that was NOT broken before vehicle was towed into the AAMCO shop in Houston, TX. AAMCO's Service Manager (Mr. Alan) informed me this "ABS" warning light is NOT related to transmission and that my vehicle repair was fully completed and safe to drive home from Houston, TX to Austin, TX.

On 12/15/08, my vehicle excessively leaks transmission fluid and violently hard-shifts into Drive and Overdrive gears. I took my vehicle to an AAMCO shop in Round Rock, TX for additional repairs. I was informed the original repair work was inadequate, the transmission fluid pan needs new sealants, and the transmission now needs a new speed senor related to "ABS" warning light and needed for transmission gears to shift correctly/smoothly and not hard-shift violently.

AAMCO in Round Rock, TX quoted an additional $400 for parts & labor to repair the speed senor needed for my transmission and Mr. Alan from the original AAMCO repair shop in Houston, TX refuses to pay for the additional repairs. Mr. Alan claims the additional repairs to correct the ABS warning light problem is NOT covered under the original repair's warranty and used profanity and hang-up up the phone every time I or Service Manager from the AAMCO repair shop in Round Rock, TX attempted to contact Mr. Alan about the matter.
On 12/17/2008, the Service Manager from AAMCO repair shop in Round Rock, TX (Mr. Daymon Gregg) where my vehicle's being serviced to correct original repair work by AAMCO repair shop in Houston, TX) informed me that the transmission is missing a Shaft Housing sealer at the rear of the transmission unit and this contributes to the transmission fluid leakage and severe wearing of the shaft. The original repair work on my vehicle's transmission was rushed and NOT adequately repaired by the AAMCO shop in Houston, TX.
I also contacted AAMCO Corporate Customer Service (Phone: 1-800-292-8500 Ext.370) and spoke with Ms. April Battle-Johnson and she spoke with the AAMCO Service Managers at the AAMCO shops in Houston, TX and Round Rock, TX. However, she was NOT able to help resolve the matter and the AAMCO Service Managers claim that the speed sensors needed by the transmission is separate, has an additional cost of $187.74, and my vehicle's transmission should work properly after the speed sensors are replaced.

On 12/19/2008, my vehicle has been in the AAMCO repair shop in Round Rock, TX for 5 days to attempt to correct the original repair work by AAMCO in Houston, TX. The AAMCO repair shop in Round Rock, TX assessed another $187.74 for additional parts & labor needed for work on the speed sensor needed for my vehicle's transmission to work properly. However my vehicle continues to violently hard-shift into Drive gear and hard-shifts in between gears. The AAMCO Service Manager informed me that I should just drive the vehicle for a couple weeks and the hard-shifting should disappear, otherwise I should bring my vehicle back to AAMCO for additional repairs since the AAMCO technicians are on holidays/vacation.

AAMCO in Round Rock, TX assessed an additional $187.74 on my credit card for parts (i.e. speed sensors) needed by my vehicle's transmission, however they were NOT able to correctly repair my transmission to proper working conditions.
On 12/29/2008, I was not able to schedule additional repairs by AAMCO repair shop in Round Rock, TX and so I brought the vehicle into Classic Toyota Service repair shop in Round Rock, TX (an authorized automotive repair shop from the vehicle's manufacturer) to inspect and certify that my vehicle's transmission still has internal failure, hard-shifts into Drive and in between gears, and was NOT repaired to original specification by the AAMCO repair shop in Houston, TX.

On 01/05/2009, I brought my vehicle to another AAMCO repair shop in Austin, TX. The AAMCO Service Manager (Mr. Jose Berenguel) inspected my vehicle and confirmed the inspection by Classic Toyota Service repair shop in Round Rock, TX that my vehicle's transmission is NOT fully repaired to proper working conditions. However, his repair shop already has too much repair work in progress and would NOT be able to repair my vehicle for possibly another 2 weeks.

As of today 01/05/2009, my vehicle's transmission is still NOT in proper working conditions and I have paid AAMCO a total of $3142.19 in 2 separate charges assessed on my Citi Cards credit card. Over the last 2 weeks, I have left several voice messages for Ms. April Battle-Johnson at AAMCO Corporate Customer Service (Phone: 1-800-292-8500 Ext.370), however I still have NOT heard from her.

As requested, I am attaching all supporting documentation from AAMCO Transmissions and Classic Toyota Service department along with contact information for the various AAMCO and Toyota repair shops in Houston, Round Rock, and Austin, TX. I am also attaching a copy of the complaint I have filed with the Texas Better Business Bureau and I will be filing a civil lawsuit against AAMCO Transmission in the coming weeks.

Ripped-off by repair shops
Pflugerville, Texas
U.S.A.

Click here to read other Rip Off Reports on Aamco Transmissions

This report was posted on Ripoff Report on 01/07/2009 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO-Transmissions-Cottman-Transmissions/Houston-Texas-78660/AAMCO-Transmissions-aka-Cottman-Transmissions-AAMCO-Transmissions-overcharged-on-labo-409411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Kudos to AAMCO Transmission in Austin, TX (Mr. Jose Berengue and team) for finally fixing my vehicle's transmission.

AUTHOR: Ripped-off By Repair Shops - (U.S.A.)

Kudos to the AAMCO Transmissions Service (Mr. Jose Berenguel) and his team at the AAMCO shop in Austin, TX (8417 Burnet Rd, Austin, TX). It is now February 2009 and it has been 3 weeks now since my vehicle's transmission was finally repaired and it appears to be working properly. The AAMCO shop in Austin, TX was finally able to repair my vehicle after their workload was lighten-up and they were real professionals about it, unlike the AAMCO repair shop in Round Rock, TX (1902 Kenny Fort Trail, Round Rock, TX) that only repaired a couple speed sensors needed by my transmission and charged me an additional $187 for these speed sensors. My bad experience was mainly with Mr. Alan at the orignal AAMCO shop in Houston, TX. And although Mr. Daymon Gregg at the AAMCO shop in Round Rock, TX was also very professional, he and his team did NOT fix the problem with my transmission that was originally ill-repaired by the AAMCO shop in Houston, TX (7900 S. Hwy 6, Houston, TX).

Thanks Mr. Jose Berenguel and Austin AAMCO team for doing a great job at correcting the original repair by the AAMCO shop in Houston and finally fixing the problem with my vehicle's transmission.

Thanks Mr. Daymon Gregg for attempting, but you and your team did NOT fix my transmission. You only "fixed" my speed senors and charged me an additional $187.

Mr. Alan at the AAMCO Transmission in Houston, TX
- You and your AAMCO repair shop should NOT be in business and should be prosecuted for causing the original Ripp-Off of $2954 for NOT fixing my vehicle's transmission, being rude to me on the phone, and causing all my time lost from work.
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#2 Author of original report

AAMCO Finally Fixed My Transmissions

AUTHOR: Ripped-off by repair shops - (U.S.A.)

Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and his team at the Austin, TX AAMCO shop. It had been 3 weeks now since my vehicle's transmission was finally fixed by them and seems to be working OK now. The AAMCO repair shop in Round Rock, TX (Mr. Daymon Gregg) attempted to fixed the original problem by the original transmission repair by Mr. Alan's AAMCO shop in Houston. However, they were not able to repair it and only replace my supposedly faulty speed sensors that were also needed for the Transmission to work correctly. Mr. Daymon Gregg charged me Invoice price for the speed sensors but was not able to get my vehicle's transmission working correctly. It was only fixed after I took it to the AAMCO Service Manager (Mr. Jose Berenguel) after waiting a couple weeks for his workload to slow down.
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#3 Author of original report

Finally Fixed by AAMCO Transmissions in Austin, TX

AUTHOR: Ripped-off by repair shops - (U.S.A.)

This is an update that the transmission on my vehicle was finally repaired correctly by another AAMCO Transmissions shop in Austin, TX. I want to give credit where credit is due...and that's to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX.
It has been 3 weeks since my transmission was finally repaired by the AAMCO Transmission shop in Austin, TX and it appears that the transmission is now working normally. Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX at 8417 Burnet Rd, Austin, TX. These guys were real professional, they understood my problems with all the previous AAMCO Transmissions shops, they were honest and up-front, and they even followed-up with me to make sure the transmission is working properly. If you live in Texas and have problems with your transmission, I would advise you to take your vehicle to these guys...even if it means you might have to tow it from Houston or Dallas to their shop...which is exactly what I should have done in the first place rather than letting the amatuers at the AAMCO shop in Houston even touch my vehicle. BTW, AAMCO does offer free towing, but probably within a reasonable distance.
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#4 Author of original report

Finally Fixed by AAMCO Transmissions in Austin, TX

AUTHOR: Ripped-off by repair shops - (U.S.A.)

This is an update that the transmission on my vehicle was finally repaired correctly by another AAMCO Transmissions shop in Austin, TX. I want to give credit where credit is due...and that's to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX.
It has been 3 weeks since my transmission was finally repaired by the AAMCO Transmission shop in Austin, TX and it appears that the transmission is now working normally. Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX at 8417 Burnet Rd, Austin, TX. These guys were real professional, they understood my problems with all the previous AAMCO Transmissions shops, they were honest and up-front, and they even followed-up with me to make sure the transmission is working properly. If you live in Texas and have problems with your transmission, I would advise you to take your vehicle to these guys...even if it means you might have to tow it from Houston or Dallas to their shop...which is exactly what I should have done in the first place rather than letting the amatuers at the AAMCO shop in Houston even touch my vehicle. BTW, AAMCO does offer free towing, but probably within a reasonable distance.
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#5 Author of original report

Finally Fixed by AAMCO Transmissions in Austin, TX

AUTHOR: Ripped-off by repair shops - (U.S.A.)

This is an update that the transmission on my vehicle was finally repaired correctly by another AAMCO Transmissions shop in Austin, TX. I want to give credit where credit is due...and that's to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX.
It has been 3 weeks since my transmission was finally repaired by the AAMCO Transmission shop in Austin, TX and it appears that the transmission is now working normally. Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX at 8417 Burnet Rd, Austin, TX. These guys were real professional, they understood my problems with all the previous AAMCO Transmissions shops, they were honest and up-front, and they even followed-up with me to make sure the transmission is working properly. If you live in Texas and have problems with your transmission, I would advise you to take your vehicle to these guys...even if it means you might have to tow it from Houston or Dallas to their shop...which is exactly what I should have done in the first place rather than letting the amatuers at the AAMCO shop in Houston even touch my vehicle. BTW, AAMCO does offer free towing, but probably within a reasonable distance.
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#6 Author of original report

Finally Fixed by AAMCO Transmissions in Austin, TX

AUTHOR: Ripped-off by repair shops - (U.S.A.)

This is an update that the transmission on my vehicle was finally repaired correctly by another AAMCO Transmissions shop in Austin, TX. I want to give credit where credit is due...and that's to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX.
It has been 3 weeks since my transmission was finally repaired by the AAMCO Transmission shop in Austin, TX and it appears that the transmission is now working normally. Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX at 8417 Burnet Rd, Austin, TX. These guys were real professional, they understood my problems with all the previous AAMCO Transmissions shops, they were honest and up-front, and they even followed-up with me to make sure the transmission is working properly. If you live in Texas and have problems with your transmission, I would advise you to take your vehicle to these guys...even if it means you might have to tow it from Houston or Dallas to their shop...which is exactly what I should have done in the first place rather than letting the amatuers at the AAMCO shop in Houston even touch my vehicle. BTW, AAMCO does offer free towing, but probably within a reasonable distance.
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#7 Author of original report

My transmission is finally fixed by AAMCO Transmissions in Austin on Burnet

AUTHOR: Ripped-off by repair shops - (U.S.A.)

This is an update that the transmission on my vehicle was finally repaired correctly by another AAMCO Transmissions shop in Austin, TX. I want to give credit where credit is due...and that's to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX.
It has been 3 weeks since my transmission was finally repaired by the AAMCO Transmission shop in Austin, TX and it appears that the transmission is now working normally. Kudos to the AAMCO Service Manager (Mr. Jose Berenguel) and the Technicians at the AAMCO Transmissions shop in Austin, TX at 8417 Burnet Rd, Austin, TX. These guys were real professional, they understood my problems with all the previous AAMCO Transmissions shops, they were honest and up-front, and they even followed-up with me to make sure the transmission is working properly. If you live in Texas and have problems with your transmission, I would advise you to take your vehicle to these guys...even if it means you might have to tow it from Houston or Dallas to their shop...which is exactly what I should have done in the first place rather than letting the amatuers at the AAMCO shop in Houston even touch my vehicle. BTW, AAMCO does offer free towing, but probably within a reasonable distance.
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