• Report: #803236

Complaint Review: AAMCO c/o Pearl River Transmission

  • Submitted: Wed, November 30, 2011
  • Updated: Sat, December 10, 2011

  • Reported By: Sam — Nyack New York United States of America
AAMCO c/o Pearl River Transmission
40 West Washington Ave, Suite A Pearl River, New York United States of America

AAMCO c/o Pearl River Transmission aka Pearl River Transmission FRAUDULANT AND DECEPTIVE / BEWARE OF SCAM / DISHONEST COMMERCIAL PRACTICES Pearl River, New York

*REBUTTAL Owner of company: A total lie

*Consumer Suggestion: Beware

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We took our car to the local dealership for a diagnostics test as the transmission was starting to act funny for no apparent reason. After we got a quote to replace the transmission we decided to look into rebuilding it, and went to a local AAMCO shop. We were met by Chris the owner and he advised that they could rebuild the transmission, and said that they could start on it immediately but would not have an idea of the extent until the next day or so. I asked him for a written estimate of the work and he said he wouldnt know that until he looked at the transmission. After a few days we spoke and he advised that it would be 800.00 to take it apart and start the work, and that he estimated the job to be around $2,200.00 dollars which would include the standard rebuild kit. He also advised that price could be reduced a little if we were to pay him in cash - a point that was stressed several times, and should have been a clear indication. He advised however that the $800.00 required to start the job would be included into the overall costs if we proceeded with the job and that all he needed was a verbal ok to start. After about a week I got a call which advised that the damages were greater than what was originally advised, because the hydraulic fluid had burnt out and fried several components. He indicated that it would be an additional $2,000.00 or so, so I asked him to get the car ready as I was going to pick the car up from him he said that would be $1,800.00 to take the car in the condition it was. Keep in mind I drove the car there, and there was no actual puddle of fluid ever under the car.. so I went to his shop as I was starting to get nervous about what BS I was receiving. As I stood in the office waiting to talk to Chris he was on the phone yelling at another unexpected victim giving them the same line about the burnt hydraulic fluid and the added costs of the additional damage. I was thinking to myself this must be a coincidence, so when he got off the phone and we went to the shop to inspect the actual transmission and after a somewhat charged discussion I made a partial payment as he advised the car would be ready in a few days. After another week and a half went by and endless calls with greatly exaggerated and more invariably unrelated explanations of what was going wrong Chris advised that his mechanic who works on these foreign cars had just returned from Florida, which clearly brings in the question as to who was working on it before?? Regardless, the run around didnt end there. After another series of days of more irrational explanations as to what was going wrong with the car, I decided to make an appearance at the shop, and surprisingly enough the car was again on their jack and the mechanic had the lower cover plate off, as they had apparently driven the car and damaged the clutches or so Chris said. The next week Chris advised that the problem had been isolated to the TCM and that the transmission was not getting the right signals because the TCM and wheel sensors where bad as well as the rear brakes. He then had the car towed to the local dealer on a flatbed for them to replace the front wheel sensors, which they did and then towed the car back to AAMCO.after a few more days Chriss son had advised that everything was running fine and that they had managed to program the computer, test drove the car and that it was as good as new. He indicated the car should spend the night to make sure that when the car was run the next day after reprogramming the transmissions computer that it would all check out. I was getting anxious as we were without the car for almost a month at this point. During the morning hours I got a call from the secretary telling me that they had the car towed back to the dealer as there was a new electrical problem that now manifested itself and was again sending the wrong signal to the transmission! I was dismayed as Chris [son] told me they had finished with the car it all checked out and that all they needed to do was allow the computer to reset itself overnight. We went to the dealership that night to get their take on all of what had been occurring and to give us their read on the entire line of BS we had been receiving. They ran yet another diagnostic on the vehicle to discover there were new issues that the car didnt have before it went to the AAMCO transmission, that the issues now being discovered by them would be another 3K to repair, but could be ignored and would not affect the general operation of the vehicle in a safe manner. We asked them if that would affect the transmission, and they advised the transmission was already programmed, and that they had test driven the car and felt it was go to go.Again this is the GM at the dealer telling us that the car appeared to have been repaired and properly programmed. We decided that the car was not going to go back to AAMCO since they had apparently done the repairs and were only stalling for time to who knows what, the issue is that more damage was evident than when first brought to them, and I was not ready to haul the car back to someone I really couldnt believe anymore. We couldnt just take the car from the dealer without settling with AAMCO and did so over the phone by paying them with a CC at which time they seemed more than happy to be paid and not really concerned with the condition of the vehicle. So we drove the car home, and managed to drive the car for a few days..and then the car wouldnt go into drive.and the car is worse now than when I first brought it to AAMCO. I obviously stopped payment on the CC and am currently fighting with this cockroach at AAMCO about the condition of the vehicle. Apparently Chris after a week of us having the car back and stopping payment started calling and leaving all kinds of colorful messages, and in fact was very rude in advising us that they were not going to replace or repair the transmission that it was supposed to be taken back to them on a flat bed. In fact Chris, after being advised by the CC company of the dispute, advised us that his mechanic had left a wire harness inside the transmission and that we needed to tow it back to them so that they could fix the problem After that he seemed to cool down a little and then said he needed the car back and that he then understood from talking to the Manager at the dealership that the problem was between AAMCO and the dealer, and that he would resolve the issues by re-fixing the car and deal with them after he had the vehicle back to resolve the issues. Can you say Cockroach? The facts to me are very clear, this guy needs to be shut down he is a crook, and has deceitful commercial practices a real BS-er = a liar! Be aware and take your car anywhere else other than to AAMCO in Pearl River

This report was posted on Ripoff Report on 11/30/2011 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO-co-Pearl-River-Transmission/Pearl-River-New-York-10965/AAMCO-co-Pearl-River-Transmission-aka-Pearl-River-Transmission-FRAUDULANT-AND-DECEPTIVE--803236. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

A total lie

AUTHOR: Chris F - (USA)

 As the owner of this AAMCO shop , it truly hurts me that someone could not only lie but , try to hurt a man that at the time was in the hospital having brain surgery to remove cancer . This customers vehicle came from a BMW dealer where the customer was advised he had a computer & transmission problem . After my shop checked the vehicle we found the same exact problem & advised the customer that the transmission need to be either repaired or replaced & it needed to be taken apart to determine what was needed to repair the vehicle but , once the transmission issues were corrected it would have to go back to BMW to replace the computer . The customer agreed & we proceeded . Once the transmission was apart I called & gave home the 2 choices to repair the transmission ' he chose repairing his & not replacing it & asked if he could come to the shop to see what he was having fixed & came about an hour later . We went over everything & I explained that I was going in the hospital the next morning for brain surgery & would be out for at least a week & asked him what dealer he wanted us to arrange to have it towed to to replace the computer . He chose Wide World BMW & I called while he was in my office & spoke to Mike In service . Not only was he aware of this but , gave me his credit card info for the payment at the dealer to pay BMW for the computer . After a few days when his transmission repair wS complete , my son who is also a part of my company called & told the customer the vehicle was being towed to the dealer & once it is finished it would need to come back to our shop so we could do all the final checks & road tests with the proper working computer in it . 2 weeks later my son called Mike at the dealer & was told by Mike that the customer Declined replacing the computer & picked the vehicle up without replacing the computer , OR PAYING US FOR THE TRANSMISSION REPAIR . When my son called the customer he was told the transmission is not working correctly , & my son said to him , the computer operates the transmission so of coarse it can't work properly which you were told by the dealer prior to bringing it to us , & also by my father before we ever touched your car . YOU WERE AWARE OF THE COMPUTER NEEDING REPLACEMENT & THAT IS WHY YOU GAVE MY FATBER THE CREDIT CARD INFORMATION TO LAY THE DEALER BEFORE BE WENT INTO THE HOSPITAL . Also you need to pay our bill as well . To sum it up from there , I had to take him to court & show the judge all the paper work at which time I was told I could charge him criminally with stealing his vehicle which I did not want to do : I was awarded the money & even told the customer to bring the car to me & I will help him get the computer replaced so his car would be 100% Perfect . It is people like that that cause our world to be as messed up as it has become . Some People just have no honor Anymore which is hurting all of us . Imagine trying to get over on someone while his life is on the line . How can this *** SLEEP AT NIGHT .

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#2 Consumer Suggestion

Beware

AUTHOR: Notlikley - (USA)

Rarely am I inclined to believe what I have read but this, is believable. Not all of the incident because of likely misunderstanding but the jest of it and the finial outcome are frightening.

AAMCO in Pearl River, New York. did not fix your car, (what is the make and model by the way) they don't know how I would also assume.

Do not return that vehicle to them they will hold it until they get your money.  Since you have been getting the run around with obvious misleading statements if not outright lies. But this you already knew.

I cannot help but to notice that AAMCO  Pearl River has no negative reviews on GOOGLE. You should leave one to help the next consumer to know with whom you are dealing. You should likewise do so on Yelp.

Good luck with your repair.  There are good AAMCO's as well as Bad AAMCO's

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