- Report: #1049792
Report - Rebuttal - Arbitrate
Complaint Review: AAMCO
AAMCO3197 N. High St. Columbus, Ohio USA
AAMCO THEY TELL YOU YOUR TRANSMISSION NEEDS REPLACED ... REGARDLESS OF THE REAL PROBLEM, NO MATTER HOW SMALL IT MAY BE... Columbus Ohio
*Author of original report: A side note to the disgruntled AAMCO employee
*Author of original report: You sound kinda defensive there AAMCO employee. Dont jump to conclusions to defend your profession!
*UPDATE Employee: Aamco transmissions
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I went to aamco after getting stuck in the snow and having to drive and reverse repeatedly. I knew i had a problem, but i didnt know how severe. I have experience working on cars, but not transmissions, so i figured id get it looked at by a pro. Its a 1992 lexus BTW so even though its very old and i bought it used, they figured i had money and knew nothing about cars...they were wrong about the former and the latter. When i DROVE my cat there the next day, i figured it might just be low fluid or a clogged tranny filter because it drove much better after cooling down overnight, but it still didnt shift properly so i decided to take it in... BIG MISTAKE.
They said to leave it with them, "overnight", of course and they would call me the next day with a diagnosis. Of course they said it needed to be rebuilt for $2000 and i foolishly said ok because i was working full time and didnt have time to mess with it myself, i just wanted it done. Anyway they "REBUILT"it with a 12 month warranty and 5 months later it wouldnt shift into 2nd gear. I called them and they said to leave it with them overnight again for another diagnosis. They called me at work to tell me that it wasnt their fault, but that it was my engine that was the problem... again they assumed i knew nothing about cars, so i told them i would come in at lunch to see how they came to this so called conclusion which made them liable for nothing.
I insisted that i knew it was the transmission but they continued to BS me so i just went there. Upon arrival the owner told me not to make accusations about their work until i knew the "facts" and his mechanic would take me on a test drive to show me it was not their fault. Just walking to the car the guy started giving me all kinds of excuses as to why the problem was the engine and not the transmission. Having experience working on cars i quickly disproved his explanations. He thought i was just a stupid college kid with money.
As we drove he continued naming parts which "could be" broken, and the funny thing was i had replaced these parts myself within the past few months, including the fuel filter, the exhaust system, and the oil pan... He finally told me it was the throttle positioning sensor, at which point the entire car started jerking violently and wouldn't go into 2nd gear. I looked at him very pissed off and said, "that's the f***in transmission! " He finally lowered his head in shame and agreed. When we got back to the shop the owner was waiting with a grin...when the mechanic told him it was their fault the grin quickly changed to an apology. I cant believe how persistent i had to be to prove this was their fault.
If i hadn't had mechanical experience i wouldn't have been able to fight just to make a warranty claim. When they finished the second time they told me it was difficult because it had been rebuilt before... yeah it had been...by them! Lol. It broke down again about a year later go figure which just shows that they are not only rip offs but they do extremely poor work. A rebulit tranny should last several years, not 5 months and then 11. If u ever need a new transmission just buy a new or remanufactured one lime i ended up doing. Just please dont go to AAMCO! It should stand for Automotive Association of Massive COns!
This report was posted on Ripoff Report on 05/10/2013 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO/Columbus-Ohio-43202/AAMCO-THEY-TELL-YOU-YOUR-TRANSMISSION-NEEDS-REPLACED-REGARDLESS-OF-THE-REAL-PROBLEM-1049792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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