• Report: #152538

Complaint Review: AAMCO

  • Submitted: Thu, August 04, 2005
  • Updated: Mon, August 09, 2010

  • Reported By:Peoria Arizona
8825 N Black Canyon Hwy, Phoenix, AZ 85021 Phoenix, Arizona U.S.A.

AAMCO transmission ripoff Phoenix Arizona

*Consumer Comment: Wendel is honest and reliable

*Consumer Comment: Based on the MNGR rebuttal

*UPDATE Employee: when customer lie to the repair facility there will be problems

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We took the Nissan minivan to Aamco to fix a hard gear shifting problem. They told us they will charge $70 per hour for diagnostic. After 3 days they said they found out the problem was caused by a malfunctioning
Trottle position sensor. Parts and labor and diagnostic caused 408 dollars. So we told them to replace the sensor.

But after they replaced it, they hard shifting remained, then they make up story that the airbag had deployed in an accident. (We had an accident before, it was a side scratch and the airbag had never deployed. I even called MIDway Nissan that did the repairing to confirm it. The
airbag was never deployed) And the deployment of the airbag had caused damage to the ECM card that was just in front of the airbag. Since the ECM card was damaged, it would send false signal to the sensor that generate the hard shifting. ( Note, the minor accident happened 3 years ago and we never had any hard shifting until recently). Aamco said they need to do further diagnostic to troubleshoot different area.

At this time, we grew suspicous of their ability to fix our problem. But they would not give the minivan back to us unless we paid for the work they had done that did not solved the problem. We did not have any choice but to pay them to get back our vehicle. We managed to negotiate 100 dollars off the bill. We paid $308 to get back our minivan with the hard shifting condition never improved.

Then we took the minivan to Midway Nissan to look at the problem and they found different reason that caused the hard shifting. They found the engine mounds and transmission mounds had cracked, thus the transmission was not held in a sturdy position and moved a little bit when shifting gear and so we felt the hard shifting. They recommanded to replace the transmission mounds and engine mounds.

We authorized them to do the job and the problem is gone.
From this whole event, Aamco was looking at the wrong place and did the fixing that was not neccessary and charged us money for it.

We felt that we need not pay the money because they concluded on an area that did not cause the problem.

Peoria, Arizona

This report was posted on Ripoff Report on 08/04/2005 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAMCO/Phoenix-Arizona-85021/AAMCO-transmission-ripoff-Phoenix-Arizona-152538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Wendel is honest and reliable

AUTHOR: Ripped off Former Tenant - (U.S.A.)

I took my 1990 Ford F150 to Wendel's AAMCO shop after the guys in AAMCO El Paso missed a transmission problem during the rebuild. 

Wendel was honest, straightforward, and held to every promise he made to me.  He had EXCELLENT customer service and clear communication about what was going on. He fixed the problem I was having with the transmission and I made it home to Southern California.  The next day when the transmission started to stick HE PAID to have it towed to the nearest AAMCO in Corona, CA.  It was only a minor issue - hung valve - but Wendel showed his dedication and commitment to getting things done right - on his dime.  Honesty and commitment is much more important than running a spell-check on a computer.

I have probably never met a more kind and honest mechanic. If I lived near Phoenix I'd take all my cars to him.  

I can hardly believe that the original reviewer here was truly "ripped off" by Wendel.
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#2 Consumer Comment

Based on the MNGR rebuttal

AUTHOR: Dave - (U.S.A.)

Based on Wendel's ability (lack of) to type (spell) accurate on behalf of his bussiness I would never bring my car into his shop for work.
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#3 UPDATE Employee

when customer lie to the repair facility there will be problems

AUTHOR: Waggoner_3 - (U.S.A.)

hello there all my name is wendel and i am the manger of the store being refferd to here . I found this report and decided i would at least respond to it and try to defend my staff and technicians ,it has been a verry long period of time since this vehicle was in our shop but because the situation was so unique i do remeber it .

I would like to give you all a little background on our shop here and our background . Aamco transmissions has been in operation since 1964 nationwide ,our shop here is the oldest exisisting aamco in the phoenix market and has operated since 1978 at this location and has been under the same ownership since the earl 80s , we employ 4 full time ase certified technichians with a combined working experience of over 100 years.

the vehicle in question here is a 1997 nissan quest mini van that came to us with shift errors due to electrical problems , it had several codes in the computer that showed problems in several differnt systems around the car includeing transmission , and after our initial diagnostic we recommended computer diasagnostics to trace the issue down ,and at this point we asked further questions about the history of the vehicle includeing whether or not it had ever been in an accident ." the accident question was verry important because of a service bulletin for this particular vehicle indicateing that the pcm "power control module " was located directly behind the passanger side air bag and would most likely be damaged if that air bag was ever fired .. when asked directly if the car was ever in an accident we where told no it hadnt !!! at all ever !!! with this information we turned our sights on other possible causes of the customers complaint and vehicle symptoms wich led us to the possibility of a combination of problems with some sensors , we contacted the customer andexplained what had been done up to this point and what would be the next step to move foreward ,which was to change the sensors out , we also asked again if the vehicle had been in an accident because this would explain all the problems the vehicle was haveing . and again the customer indicated that the vehicle had never been in an accident !! after the sensors where replaced "wich are non returnable being electronics " we had no improvement in the car , this is everything the customer was ever charged for , even thow we had 2 technicians working on this car for 3 days trying to resolve the problem .

after this we decided to try to confirm our suspision of and accident by pulling out the glove box and checking the air bag serial number " factory air bags are marked with the v.i.n. of the car they are placed in at the factory if it had been changed it would now have an after market serial number on it rather then the vehilce identification number matching the vehicle . when the technician opened the glove box he noticed a verry large reciept from midway auto team collision department indicateing that the entire passanger side of the vehicle had been repaired due to a collision .

turns out that someone had wrecked the car while there husband was out of town on buissness and then paid cash to repair it so he wouldnt find out .. and that threw our diagnostics we had uncovered her lie to her husband . when confronted with this information the husband was shown the reciept for repairs at midway and saw it was in his wifes name confirming the lie .. at this point we asked to only be paid for the sensor and a couple of hours of diagnostics and then refused to do any further work on the car .

the moral of the story is this your car is verry verry complicated and the questions a shop asks trying to resolve your complaint are usually verry important to the effort of that repair ,so if you lie to us you are sending us in the wrong direction and it will almost always end up costing the consumer more money by causeing the repair facility to spend more time looking into other possibilities .

wendel w. csm aamco
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