• Report: #348539

Complaint Review: A&B MARKETING, RAINSOFT

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  • Submitted: Mon, July 07, 2008
  • Updated: Tue, June 09, 2009

  • Reported By:jacksonville Florida
A&B MARKETING, RAINSOFT
Bowden Rd Jacksonville, Florida U.S.A.

A&B MARKETING, RAINSOFT Dispicable Business Practices Jacksonville Florida

*UPDATE EX-employee responds: Inside Information in regards to Scam Company Rain Soft A&B Marketing, Inc.

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We purchased a Rainsoft Water System, tried to cancel within the 3 day period allowed BY Law but they refused to remove the system, refused to honor their promises and Home Depot should be ashamed to do business with such a disreputable bunch of liars.

The rep showed up 2 hours late, stayed past 1:00 am, said she had to stop at a fire station to ask directions, (there aren't any near us), LIE.
IN HOUSE financing, LIE.
Lifetime warranty, at no cost to us (no deductibles, service call fees, inspections or fees for inspections), LIE.
3 Day cancellation option, (they installed it on a sunday, said they couldn't remove it w/o charging us for installation). LIE.
No Maintenance required (except for salt), LIE.

There's another complaint posted (June 2008) whose story is almost identical to ours.

Complaints lodged with BBS, Consumer Affairs, Home Depot resulted in NO HELP.

We paid it off before the 6 month deferment period ($9,008.00) cash and Aqua Finance still billed us for 3 more months ($26.00, 17.00, 9.00).

The water system is good, we had really crappy water and our previous system ($1,000) did not do as good a job. The quality of the system is the only reason that we didn't pursue the matter further. We chalked it up to trusting a company (Rainsoft) which we thought was reputable.

Would we ever deal with them again? Not NO, but Hell NO, No Way, Uh uh, Not on your life...

If Rainsoft (A&B Marketing) pulls up in your driveway, Run Far Fast... Check out Clear Water Systems and all the others for the best price and service record; check with the BBS, etc. and as Ken Amaro, Judge Judy and others say, Get it in writing!!!!!

Blanchelap
jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 07/07/2008 10:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/AB-MARKETING-RAINSOFT/Jacksonville-Florida/AB-MARKETING-RAINSOFT-Dispicable-Business-Practices-Jacksonville-Florida-348539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Inside Information in regards to Scam Company Rain Soft A&B Marketing, Inc.

AUTHOR: Michelle - (U.S.A.)

I worked for this company starting in the sales department and you basically take drama or acting lessons before they send out on a sales presentation. Once you have passed your acting class then you move out in to the field you are sent on leads that the telemarketing department sets for you. The telemarketers must make the appointment when both husband and wife/dual homeowners are home, because part of the tactic is that the one or the other can not use the excuse that they are not the decision maker. After the sales presentation is completed you go through a very trained sales tactic, where no matter what your rebuttal is the salesman has been taught what to say. The salesman may even call the office to speak with the sales manager to see if they can give you a discount. Meanwhile, they are using every sales tactic in the book. They will also sell you reburbished equipment as new.

Because I had moral issues with the sales manager and their tactics, I quit. Then I received a call several weeks later from my departure from them asking me to come back as telemarketing manager, which I did. They ask you to work ridiculous hours, ask you to lie to the consumer over the phone, and treat the employees with such disrespect it is unbelievable.

If you sign a contract they will not let you out of it regardless - YOU WILL PAY MONEY TO HAVE IT UNINSTALLED EVEN IF IT IS WITHIN THE 3 DAY TIME PERIOD.

I am only writing this because when I need a product I research it first, I am hoping that you do the same thing, in this economy don't hurt yourself by getting a rainsoft system the hassle is worth using JEA city water.

When I worked there the owner of the company worked their with his wife and 2 boys along with his ex-wife. They were all liars and theives, including their sales manager Kimball.
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