I have decided to post my complaint here because Google removed my honest review for some reason, and the owners response made me look like a liar which I do not tolerate kindly. Here is my Google review copied and pasted: Let me start off by saying, I was super excited to see that this school popped up on my daily Groupon's deals giving me a nice 60% off of the tuition... I was very eager to get started on my new career.
So, even after finding this place in what I would call "the butthole" of Orlando... And seeing the structure of the building this school is located in... I was still willing to look thru all of that. Here is my story... I purchased my groupon deal right away ($199 for the 35 hours of instruction). I called the next day to schedule my enrollment appointment with a man by the name of Kevin. He had asked me to bring my social security card and drivers license as well as the groupon.
I arrived at my scheduled time to the school and walked into this shady building... Grin on my face and ready to get excited about my future... Only to be greeted by an even shadier looking man who seemed disgruntled at my very existence. His name was Chris. He had no idea about my appointment and claims that "sometimes" he doesn't get his messages. All I'm thinking at this point is, why is there absolutely no one here except this guy?
They have classes daily and nightly... Yet no one was there. Moving on... When he asked me if I had 2 copies of my DL, Social Security Card and Groupon Voucher... I apologized for forgetting the voucher print out at work and I wasn't aware they needed 2 Xerox copies of my DL and SS Card (which is disconcerting in itself... Why do they need your SSN?) So, I politely ask him if they have a copier of some sort since I had my SSC and DL with me and he informed me that they do, but that I am not allowed to use it and that I need to walk down the street to Kinkos.
I'm sorry, but this is a school that doesn't allow you to use their copy machine to make copies of your information for their own records? Odd... So, I calmly stand up and tell him I am going to think about enrolling some more because I was a bit disappointed in his attitude. This was a mistake. He then became even ruder which I didn't think was possible... By saying this to me: "From the moment you walked in the door you haven't given me anything we asked for".
I didn't understand what he was so upset about or why he thought being so absolutely unwelcoming to me would make me want to ever come back. He refused to provide me with the enrollment paperwork without Xerox copies of my personal information which was very alarming. I felt the entire time that he was only interested in obtaining my information; I believe this place is doing some "side" business or possible even selling people's identities.
I am very saddened by this establishment and will now proceed with caution to any other bartending school I look in to. It was the most ridiculous attempt at a "school" that I've ever seen in my life, and I was completely disappointed by the behavior of their staff. Above all, as soon as walking in he wanted to get straight to business. Didn't offer me a walk around the school... Didn't ask about my intentions or why I was joining... Nothing nice about the experience at all. If I were the owner I would be ashamed of this place.
This is ORLANDO, one of the biggest when it comes to hospitality business... Put a little more effort into the presentation of your school. First impressions are vital, this place was a big fail. A few days later the owner responded, calling me a liar and that I am a spy for a competing school. I found this quite humorous, but the red flag was raised when the owner stated in their response that they do NOT ask for social security numbers, as this is in fact illegal. This worries me, because they completely lied and told me in person that it was required in order to receive the enrollment contract. This place needs investigating in my opinion.