• Report: #235121

Complaint Review: ABC DISTRIBUTING

  • Submitted: Thu, February 08, 2007
  • Updated: Fri, March 02, 2007

  • Reported By:PLANT CITY Florida
ABC DISTRIBUTING
2800 LAKESIDE DRIVE BANNOCKBURN, Illinois U.S.A.

ABC DISTRIBUTING - LTD COMMODITIES RIPOFF BILLED FOR 3 TAPESTRY THROWS WHEN ONLY RECEIVED 1 SAID THE KIT TO ORDER TAPESTRY IS WHAT I WAS BILLED FOR BANNOCKBURN Illinois

*UPDATE Employee: Our position regarding occurrence

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I ordered a tapestry kit for a Christmas gift I was considering. ABC, then sends you this kit for your to send in a picture and the wording your want on this blanket. Now I have received bills for 3 kits at 58.45 each, which is the cost of 3 additional throws, even though I only ordered 1. I called and probably 15 times in the past 2 weeks to be put on hold for as long as 30 minutes before I would hang up. Emailed and got an email back that someone would contact me. Nothing. Today I call, hold for 15 minutes (long distance) and a John ****** finally came on and was RUDE. I explained being billed for 3 additional throws that I did not order nor did I receive. He informed me that the order forms (kit in his words) were what I was being billed for. He proceeded to tell me that if I did not sent the kit back I was responsible for payment for a few pieces of paper as it had a key code number on it. No where in the "kit" does it say it has to be sent back. He also informed me that I should not of disposed of them. My response was it was addressed to me at my office I can do what ever I want. He said fine we will put it on your credit. $175.29 for 3 order forms that I did not return as I was not informed to do so. I explained to him that I have been a customer for 20 some years, and they could check my record and see there has never been a payment problem. Not his problem. Said he would send me a self address stamped envelope to send back the packet, but, I only have one with a key code as I was not going to order another tapestry and only kept the one if there were problems. I need help getting this bill taken care of and I will never ever order from them again. I could of been nasty and said I never received the tapestys and to take them off my bill, but, I was stupied and said I received the envelopes to order 3 additional tapesties. Help!!!

Deborah
PLANT CITY, Florida
U.S.A.

This report was posted on Ripoff Report on 02/08/2007 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-DISTRIBUTING/BANNOCKBURN-Illinois-60015/ABC-DISTRIBUTING-LTD-COMMODITIES-RIPOFF-BILLED-FOR-3-TAPESTRY-THROWS-WHEN-ONLY-RECEIVED-235121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Our position regarding occurrence

AUTHOR: Kristy - (U.S.A.)

March 2, 2007




33567NTNWD21304
Nationwide Insurance
Attention: Deborah (((REDACTED)))

Dear Ms.,

Thank you for speaking with me on 2/28/07.

As discussed, our records are showing that you had submitted three separate orders for three Personalized Photo Tapestry Throws (PX9). The orders were entered on 9/18/06, 10/10/06, and 10/31/06, which caused three kits to be sent out to you.

Additionally, thank you for advising me that you inadvertently threw away two of the Personalized Photo Tapestry Kits received. Although we did not receive those kits back, as a goodwill effort to resolve this issue, the amount for the two kits of $116.84 was removed from the account and will no longer be pursued by us.

Furthermore, we are pleased to hear that you are happy with the completed Personalized Photo Tapestry Throw (PX9) received. Your payment of $54.33 for that item was located and applied to the account.

Should you have any further questions, or need any further assistance, please contact me directly at (847) 444-2313 or through e-mail at KFisher@ltdcommodities.com. My office hours are 6:30 a.m. to 3:00 p.m., CST, Monday through Friday.




Sincerely,
abc distributing / LTD Commodities LLC
Kristy Fisher
Customer Care Specialist
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