• Report: #425289

Complaint Review: ABC DISTRIBUTING

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  • Submitted: Tue, February 17, 2009
  • Updated: Mon, June 01, 2009

  • Reported By:Mooreville Mississippi
ABC DISTRIBUTING
2800 Lakeside Drive Bannockburn, Illinois U.S.A.

ABC Distributing - LTD Commodities Bannockburn Illinois

*UPDATE Employee: abc distributing Announces New and Improved Shipping Rates

*UPDATE Employee: Happy to assist you.

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Order was shipped over a 3 day period in 5 boxes. Order would have fit in the one large box. I was charged shipping for each box. I understand their shipping policy but the customer has no choice in the matter. One package the shipping charge was more than the item itself. The orders are not back orders this is a procedure to make moneyas evidence boxes followed each other the next day. I received three boxes on one day all three items would have fit in one box yet the was 3 shipping charges. The Customer should know the shipping amount at time of purchase, whether anything is on back order and the shipping cost of those items. If the order is not shipped in one box the customer should be notified to cancel the delayed items. When placing order it will state shipping will be billed at the time of shipment at UPS Rates. This is nothing but a scam.

Paula b
Mooreville, Mississippi
U.S.A.


This report was posted on Ripoff Report on 02/17/2009 05:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-DISTRIBUTING/Bannockburn-Illinois-60015/ABC-Distributing-LTD-Commodities-Bannockburn-Illinois-425289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

abc distributing Announces New and Improved Shipping Rates

AUTHOR: Jodi S - (U.S.A.)

Hi Paula!

I was following up on your previous blog comment on abc's shipping policies.

At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates.

If you want to learn more about these great changes please visit us at www.abcdistributing.com or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.

Thanks!

Jodi
Account Specialist
abc distributing
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#2 UPDATE Employee

Happy to assist you.

AUTHOR: Melissa M - (U.S.A.)

Paula Bain,

I tried to contact you today, 2/18/09, as I was able to locate your account and would like to work with you in resolving the Shipping and Handling charges you mentioned in your post and reimburse you for some of that amount.

Can you please contact me back at the number I provided you with in the voicemail, or at helpline@abcdistributing.com so that we can work in getting this corrected for you.

Sincerely,

Melissa Martinez
abc distributing
Customer Service Specialist
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