• Report: #381268

Complaint Review: ABC Distributing

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  • Submitted: Tue, October 14, 2008
  • Updated: Mon, June 01, 2009

  • Reported By:Pasadena California
ABC Distributing
www.abcdistributing.com Internet U.S.A.

ABC Distributing Never Again Internet

*UPDATE Employee: abc distributing Announces New and Improved Shipping Rates

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I placed two orders with ABC Distributing in July and have finally received the last of my orders the first week of October. I know things are on backorder and what not, but that needs to be made known at the time of purchase and not a week or so later, and when an estimated date of shipment is provided, it needs to be more accurate and not change a month's length at a time from one week to the next.

I ordered a coffee table and two end tables, and the quality isn't the best (but what do you expect for the lower price?), but I had to reject the package of the coffee table because the packing was horrible! (as it always is!) I waited almost 2 months for the package to come in, only to have a corner completely dented so I sent it back with a request to replace it and instead without calling they simply reimbursed me and probably won't get an opportunity to have the table that matches the end tables.

The shipping costs are astronomical and unbelievable. The shipping charges for two reed diffuser sets were almost identical to the price of the two sets. I received an order of towels that I was not too happy about after waiting 2.5 months and decided to keep them only because I would end up paying almost just as much for shipping it back to ABC as I would to just keep them and maybe use them for the dog or something.

I love their catalogs and the variety of items they have to offer, but you get what you pay for and it's not worth trying to save a penny and get something a little less expensive here because the wait is ridiculous and the shipping charges end up making the prices almost double!

NCC
Pasadena, California
U.S.A.

This report was posted on Ripoff Report on 10/14/2008 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Distributing/internet/ABC-Distributing-Never-Again-Internet-381268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

abc distributing Announces New and Improved Shipping Rates

AUTHOR: Jodi S - (U.S.A.)

Hi Ncc!

I was following up on your previous blog comment on abc's shipping policies.

At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates.

If you want to learn more about these great changes please visit us at www.abcdistributing.com or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.

Thanks!

Jodi
Account Specialist
abc distributing
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