• Report: #884187

Complaint Review: ABC Financial Services

  • Submitted: Thu, May 17, 2012
  • Updated: Mon, May 21, 2012

  • Reported By: Dolly — Ellijay Georgia United States of America
ABC Financial Services
PO Box 6800 Sherwood, Arkansas United States of America

ABC Financial Services Bodyplex Beware of letters received requesting payment - no amount listed on letter Sherwood, Arkansas

*UPDATE Employee: ABC Financial

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I received a letter from Bodyplex Blue Ridge/ABC Financial Services stating "our records indicate payment for your membership has not been received" and "Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid."  No where on the letter did it state any dollar amount owed, and the bottom of the form wanted me to mail in either a credit card account number, or a void or blank check from my bank.

I initially assumed this was a scam, as I had never even been in a Bodyplex facility.  But after verifying on the net that ABC Financial was actually affiliated with Bodyplex, I decided to call them.

"Thomasina", the CSR I spoke to on 5/17/12 said the records showed I joined Bodyplex on 4/5/12 for 1 year and I was past due $53.50.  She said "maybe you forgot that you joined".  She then said if I thought I had not joined, I should mail a copy of my driver's license and 3 copies of my signature.  If I didn't pay, I would be turned over to a collection agency.

I decided to make the 30 mile trip to the Bodyplex facility I supposedly "joined".  When I got there, the Bodyplex person on duty was on the phone with ABC discussing my account.

She explained that Bodyplex had bought the Curves facility contracts in Jan 2012.  (I had bought a one-month-only membership at that Curves in April 2011.)  When Bodyplex/ABC downloaded all of Curves accounts, it included ALL memberships dating back even years ago. 

She said she was having lots of issues like mine, and it all was due to a computer glitch.  She assured me she would call ABC Financial back and explain the situation.  She also had me fill out a "Member Action Request", with my notation of "I did not join Bodyplex, and had only a one-month trial membership at Curves in April 2011.  I do not want a membership at Bodyplex.

This should be the end of it BUT I am going to write a letter to ABC Financial stating I dispute the validity of the debt, just to be on the safe side.

In my opinion, ABC Financial did not perform due diligence before sending me this letter, nor did they get their facts before telling me I would be turned over to a collection agency if I did not pay them.

Plus, it has been a real PITA driving to a Bodyplex facility in addition to a phone call and letter to resolve something that I had nothing to do with.

BEWARE:  If Bodyplex/ABC Financial sends you a letter, you need to follow up, especially if there is a chance Bodyplex has bought a contract from another gym you previously belonged to.

This report was posted on Ripoff Report on 05/17/2012 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Financial-Services/Sherwood-Arkansas-72124-6800/ABC-Financial-Services-Bodyplex-Beware-of-letters-received-requesting-payment-no-amount-884187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - (United States of America)


We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.


I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com.

Stephanie Cook

Customer Relationship Specialist

ABC Financial Services, Inc.

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