• Report: #770226

Complaint Review: ABC Financial Services

  • Submitted: Sun, August 28, 2011
  • Updated: Tue, August 30, 2011

  • Reported By: Amish — Evans Georgia United States of America
ABC Financial Services
Internet United States of America

ABC Financial Services Sent letter to cancel membership, but they continue to try to bill me!! Internet

*UPDATE Employee: ABC Financial

*Consumer Comment: Many buisnesses screw their customers that way, Don't pay them a d**n dime, they WANT you to Not Enroll, so they say "Oh you didn't Cancel" it's a scam.

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A few weeks ago my health club decided to sell one of their locations (the one closest to me), and so I decided to cancel my membership.  I called ABC Financial who informed me that I had to mail them a letter in order to cancel.  I didn't have to mail them a letter in order to join, so this was obviously just a way for them to put me through more trouble than they hoped I thought it was worth.  

While on the phone, the lady I was speaking with told me I would have to pay the next month's membership since we were a few days into it.  I explained to her that the club had made significant changes that voided the contract I was in, and she tried at least five times to convince me otherwise.  Once she realized it was a fruitless endeavor, she told me all I had to do was mail in a letter postmarked by August 18th and that would be sufficient to cancel my membership.

I did so, didn't hear from them for a while, and assumed that all was well.  Today (on Sunday the 28th), I get an email from them stating that I owe them $65.  Of course, they can send me an email on Sunday but their phone lines aren't open.  I plan on calling them back tomorrow and making sure they realize I sent my letter; however, there are other people on this site to whom the same thing happened and ABC Financial Services claimed they didn't get the letter at all and continued to harass them for the money.

If they claim the same thing with me, I'm not sure what the next step to take would be.  I haven't really had problems with health club billing before as it seems to be pretty straightforward most of the time.  Someone please let me know what I should do should they not resolve this situation amicably.  Thank you.

This report was posted on Ripoff Report on 08/28/2011 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Financial-Services/internet/ABC-Financial-Services-Sent-letter-to-cancel-membership-but-they-continue-to-try-to-bill-770226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - (United States of America)

Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
 
I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook @abcfinancial.com.
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.
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#2 Consumer Comment

Many buisnesses screw their customers that way, Don't pay them a d**n dime, they WANT you to Not Enroll, so they say "Oh you didn't Cancel" it's a scam.

AUTHOR: Jim - (U.S.A.)

And they d**n well Know it.
Don't give them a d**n Dime, tell them you cancelled, and that's that.
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