- Report: #993359
Report - Rebuttal - Arbitrate
Complaint Review: ABC Financial
ABC FinancialSherwood, Arkansas United States of America
ABC Financial Refused my request to cancel via certified letter Sherwood, Arkansas
*Author of original report: Not Human error
*UPDATE Employee: ABC Financial
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I wrote and sent a cancellation letter via certified mail and I thought everything was good until this morning I received a letter from ABC saying they received my cancellation letter but could not honor it and I am responsible for the rest of the contract. I once again had to call ABC and find out why. I talked to a girl named Vicky who explained that the people sending out the "cancellation denied" letters don't read the contracts, they just look at the date and if it doesn't match, they send a letter saying cancellation denied!!!
Let me say that part again.....THE PEOPLE RESPONSIBLE FOR CANCELING THE MEMBERSHIPS DON'T READ YOUR CONTRACT BEFORE SENDING YOU THE "DENY" LETTER
I guess ABC is just playing the odds that if they make things as difficult as possible, they can squeeze more money from people because most people will give up and pay whatever just to not have to deal with it
My alleged current status is that my letter is accepted and my membership is due to cancel in February. I will believe it when I see it and due to the other complaints on this site as well as the BBB, it looks like i will need to contact my bank to cancel the ACH as it appears that ABC also has an issue with continuing to withdrawl money from your account even after the membership has been canceled. I guess the same people who send out the deny letters are also responsible for the ACH duties
Stephanie Cook. My account number is 1132-XXXXXX. Please tell me how this information will help you and your company become more ethical and less underhanded??
This report was posted on Ripoff Report on 01/08/2013 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Financial/Sherwood-Arkansas-72124/ABC-Financial-Refused-my-request-to-cancel-via-certified-letter-Sherwood-Arkansas-993359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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