I signed a 2 year contract for Coops health and fitness in Greenville SC. In the contract, it stated I could cancel my membership if I gave 60 days notice in writing. I called ABC to see what all the letter needs to say and where to send it and I was told they didn't see anything like that on my contract and I still have over a year left on my membership that I am responsible for. I traveled back to the Gym and they showed me the contract which clearly states on the first page that I am allowed to cancel with a 60 day notice via certified letter. I called ABC back again and after I escalated to a supervisor, they finally saw on page 1 of my contract (its a 2 page contract) that I am allowed to cancel with a 60 day written notice. I was very upset that I had to go through all this BS but I know people make mistakes so no big deal.
I wrote and sent a cancellation letter via certified mail and I thought everything was good until this morning I received a letter from ABC saying they received my cancellation letter but could not honor it and I am responsible for the rest of the contract. I once again had to call ABC and find out why. I talked to a girl named Vicky who explained that the people sending out the "cancellation denied" letters don't read the contracts, they just look at the date and if it doesn't match, they send a letter saying cancellation denied!!!
Let me say that part again.....THE PEOPLE RESPONSIBLE FOR CANCELING THE MEMBERSHIPS DON'T READ YOUR CONTRACT BEFORE SENDING YOU THE "DENY" LETTER
I guess ABC is just playing the odds that if they make things as difficult as possible, they can squeeze more money from people because most people will give up and pay whatever just to not have to deal with it
My alleged current status is that my letter is accepted and my membership is due to cancel in February. I will believe it when I see it and due to the other complaints on this site as well as the BBB, it looks like i will need to contact my bank to cancel the ACH as it appears that ABC also has an issue with continuing to withdrawl money from your account even after the membership has been canceled. I guess the same people who send out the deny letters are also responsible for the ACH duties
Stephanie Cook. My account number is 1132-XXXXXX. Please tell me how this information will help you and your company become more ethical and less underhanded??