• Report: #993359

Complaint Review: ABC Financial

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  • Submitted: Tue, January 08, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: Frank Morley — United States of America
ABC Financial
Sherwood, Arkansas United States of America

ABC Financial Refused my request to cancel via certified letter Sherwood, Arkansas

*Author of original report: Not Human error

*UPDATE Employee: ABC Financial

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I signed a 2 year contract for Coops health and fitness in Greenville SC. In the contract, it stated I could cancel my membership if I gave 60 days notice in writing. I called ABC to see what all the letter needs to say and where to send it and I was told they didn't see anything like that on my contract and I still have over a year left on my membership that I am responsible for. I traveled back to the Gym and they showed me the contract which clearly states on the first page that I am allowed to cancel with a 60 day notice via certified letter. I called ABC back again and after I escalated to a supervisor, they finally saw on page 1 of my contract (its a 2 page contract) that I am allowed to cancel with a 60 day written notice. I was very upset that I had to go through all this BS but I know people make mistakes so no big deal.

I wrote and sent a cancellation letter via certified mail and I thought everything was good until this morning I received a letter from ABC saying they received my cancellation letter but could not honor it and I am responsible for the rest of the contract. I once again had to call ABC and find out why. I talked to a girl named Vicky who explained that the people sending out the "cancellation denied" letters don't read the contracts, they just look at the date and if it doesn't match, they send a letter saying cancellation denied!!!

Let me say that part again.....THE PEOPLE RESPONSIBLE FOR CANCELING THE MEMBERSHIPS DON'T READ YOUR CONTRACT BEFORE SENDING YOU THE "DENY" LETTER

I guess ABC is just playing the odds that if they make things as difficult as possible, they can squeeze more money from people because most people will give up and pay whatever just to not have to deal with it

My alleged current status is that my letter is accepted and my membership is due to cancel in February. I will believe it when I see it and due to the other complaints on this site as well as the BBB, it looks like i will need to contact my bank to cancel the ACH as it appears that ABC also has an issue with continuing to withdrawl money from your account even after the membership has been canceled. I guess the same people who send out the deny letters are also responsible for the ACH duties


Stephanie Cook. My account number is 1132-XXXXXX. Please tell me how this information will help you and your company become more ethical and less underhanded??

This report was posted on Ripoff Report on 01/08/2013 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Financial/Sherwood-Arkansas-72124/ABC-Financial-Refused-my-request-to-cancel-via-certified-letter-Sherwood-Arkansas-993359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Not Human error

AUTHOR: Frank Morley - (United States of America)

Ms Cook

Human error can occur every now and then and I can certainly understand that. However if the same thing happened each of the times I have called, it would seem that would be more likely what the employees are told to do and less likely Human error. Your own employee even admitted that the department responsible for canceling the memberships doesn't read the contracts.

I think the way your company tries to squeeze money out of people by conveniently making these "errors" or "mistakes" is appalling. I sincerely hope our business together is done and please know that I will never become a member of any gym that does business with ABC financial.
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#2 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - (USA)

Hello Mr. Morley,

We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

I would first like to say that we apologize for the inconvenience that we may have caused regarding your request for cancellation. I will agree that our representative did make an error when processing your cancellation request but please be aware that it is our policy to review contracts when processing a cancellation request however, not all contracts are available and we must rely on a summary of the clubs standard policies. As you previously stated, mistakes do happen and I can assure you that this was simply a human error which we sincerely apologize for. I will be contacting you shortly.
 

Thank you,

StephanieCook

Customer Relationship Specialist
ABC Financial Services, Inc.

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