• Report: #905682

Complaint Review: ABC Financial

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  • Submitted: Mon, July 02, 2012
  • Updated: Fri, July 06, 2012

  • Reported By: Jonathan — cheshire Connecticut United States of America
ABC Financial
sherwood, Arizona United States of America

ABC Financial Trying to charge me for Cancellation FEE when I'm still a member of Blast fitness sherwood, Arizona

*UPDATE Employee: ABC Financial

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I was a member of Bally's Total Fitness.  Blast fitness then took over Bally's.  I was told by a gym receptionist that I need to switch my membership over to Blast Fitness so I could get their membership card ane benefits as its only $10 / month as opposed to the $26 / month that I was paying for Bally's.  So I filled out the paper work and got a Blast Card.  Then I started getting bills in the mail for the old Bally's membership.  I had since cancelled my credit card that i used with bally's hence why they weren't able to charge me.  But I'm still getting bills.  When I called up ABC Financial, they told me the receptionist never cancelled my Bally's membership.  Okay, I thought it switched right over, didnt realize it was 'cancelling'.  So the receptionist told me she must have forgot and I had ABC Financial cancel it for me.  Then, ABCfinancial told me I owed a $26 charge for my June memberhsip dues because they need 30 days notice of cancelling and I didnt give them 30 days.  I didnt' cancel the membership !  The $10 I paid for the Blast fitness membership covered my June membership dues. I was told I was switching it over.  I still belong to the gym so how am I cancelling??  I told them I'm NOT PAYING membership fees for blast and bally's fitness because I didnt cancel anything.  Yet, the abc financial rep kept telling me i cancelled the bally's membership, and so I owe the money. I was told i'm switching it over to blast.  This is ridiculous !  I'm not an unreasonable person and will pay money I feel like I owe.  But I am not paying June membership dues for Blast and Bally's.  Yet, this fee will probably go to collections and my credit will get dinged.  But I feel like I'm getting scammed here.  Is this company not willing to do the right thing ?

This report was posted on Ripoff Report on 07/02/2012 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Financial/sherwood-Arizona-72124/ABC-Financial-Trying-to-charge-me-for-Cancellation-FEE-when-Im-still-a-member-of-Blast-f-905682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - (United States of America)

Hello,

We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly. 

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.cook@abcfinancial.com.

Stephanie Cook

Customer Relationship Specialist

ABC Financial Services, Inc.

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