- Report: #936146
Report - Rebuttal - Arbitrate
Complaint Review: ABC Gift Cards
ABC Gift Cards319 US Highway 130 STE. 123 East Windsor, New Jersey United States of America
ABC Gift Cards Sent in Gift Card, never got paid. East Windsor, New Jersey
*Author of original report: Call? No.
*UPDATE Employee: Re:
They could be looking right at your package in their hand and they can still say - "sorry, never got it! Thanks for your continued business :)". The fact is I did not send it with a tracking number, but I shouldn't have to; Bank of America gets my mortgage payment every month just fine with regular mail. And I see I'm not the only one that this has happened to (see complaint from 'Jesse' here: http://www.ripoffreport.com/abc-gift-cards/cash-services/east-windsor-new-jersey-03084.htm). At this point I knew I had been scammed (or just the victim of a mismanaged company, still the same outcome), so I asked for at least the $13 back; no word since. Funny, that.
Bottom line - abc if you are reading this you have to make EVERY transaction matter, unless you are in the business to rip people off. I see you answered Jesse, so perhaps there is some hope. You cant allow your sales department to wait weeks at a time to respond to an email, and if you really don't get the card from a customer in the mail, refund the processing fee. If you are indeed that busy, help the economy and hire some more sales reps. Don't just be greedy and keep service fees without providing a service! On that note, you shouldn't collect a fee up front at all UNTIL you get the card. But what do I know? I know I get constant spam from abc gift cards....
This report was posted on Ripoff Report on 09/02/2012 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Gift-Cards/East-Windsor-New-Jersey-08520/ABC-Gift-Cards-Sent-in-Gift-Card-never-got-paid-East-Windsor-New-Jersey-936146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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