• Report: #52278

Complaint Review: ABC Nissan

  • Submitted: Wed, April 09, 2003
  • Updated: Sun, December 28, 2003

  • Reported By:Casa Grande Arizona
ABC Nissan
1300 E Camelback Rd Phoenix, Arizona U.S.A.

ABC Nissan dirty SOB's I would recomend to people to buy a used car from a crack dealer downtown before purchasing one from ABC Nissan. You would probably get a better deal and deal with a more honest person. Phoenix Arizona

*Consumer Suggestion: Boy Brian, am I glad my husband is a manager at a good Ford dealership!

*UPDATE Employee: I will reimburse his charges if I or any of my staff have not fulfilled our written agreements

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Several months ago I purchased a vechicle from ABC Nissan.

Of course at the time of purchase i was assured of many things how I would save so much money in insurance over my curent vehicle how much lower the payments would be. How worry free having a newer vehicle would be.

I was reluctant to purchase the vehicle the same day I had looked at it especially without calling about insurance rates. But after hours of sales talk of how much money I would save and how he guranteed my insurance would be cut in half. Because I was curently driving a 4 wheel drive truck and was purchasing a 4 door car.

After negotations we agreed on a price which payments mysteriously increased 80 dollars between agreed apon price and price after I went through the financing department.

I also noticed the keyless entry remotes did not work and there was no extra key but they told me there was no problem they just needed programed and they were sure they had the extra key around and would find it within a few days.

A few days later I had called about insurance and it was almost double what my current insurance was. I went back in to question him about telling me how low my insurance was going to be he told me "I never said that" and refused to help me. I had also found at this time that they couldn't get the deal they had made to go through financing so they wanted me to come in and sign a new contract. In which the payments were an additional 40 dollars more.

I refused and asked for my old vehicle back but of course there was no was to do that. Arizona has a "no cool down law" and I was stuck with it. Paying more for it then my previous vehicle and nearly double for insurance. I had no choice but to sign the new contracts as it is my only source of transportation to work.

After finally deciding I was stuck with the car. I tried to go in and have them make good with the keyless entry and the extra key. Which now suddenly they could not do there but they were calling to make me an appointment at the mitsubishi dealer. They told me all I had needed was the "I owe you" for an extra key and programing the keyless entry remotes was coverd under waranty and would be free.

When I arrived at the dealer on Saturday morning. They said they would not accept the I owe you from ABC Nissan. So they called to get a PO but of course there was no one there to approve it. I waited for a few hours untill they finally got ahold of someone to approve it. I got my extra key but they told me the key less entry remotes did not even go to my car and there was a charge for programing them.

After months of calling them back and them refusing to do anything telling me they had never promised me anything and even if they did I didn't have it in writing so they weren't obligated to do anything.

I called the better business bureau and told them I thought it was false advertising because the car came with keyless entry remotes so obviously I the buyer thought it was supose to have them.

It was not like I had just decided I wanted something additional out of the blue. After several more calls I finally did get one key less entry remote programed. Not sure how they did that since they are sold in pairs.

I had finally thought I had made progress untill I got a $500 dollar phone bill from calling here and calling there trying to get them to make good on there promises.

This is 4 months worth of events sumerised into a few paragraphs and is probably hard to follow as I could write a book about my terrible treatment and being flat out lied to by ABC Nissan.

After the hell they put me through. I would recomend to people to buy a used car from a crack dealer downtown before purchasing one from abc nissan. You would probably get a better deal and deal with a more honest person.

Ryan
Casa Grande, Arizona
U.S.A.

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This report was posted on Ripoff Report on 04/09/2003 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Nissan/Phoenix-Arizona-85014/ABC-Nissan-dirty-SOBs-I-would-recomend-to-people-to-buy-a-used-car-from-a-crack-dealer-do-52278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Boy Brian, am I glad my husband is a manager at a good Ford dealership!

AUTHOR: Karen - (U.S.A.)

He'd be completely embarrassed if he worked for yours, after reading your response.

Ok...as for the insurance comments the original poster states your saleman made: they're not insurance guys and he should have double-checked like his gut told him to. Once he did that and found out not true, he would have known not to do business there as your salesman lie. He didn't, so he's stuck on that one. It doesn't clear your guys of "misrepresenting facts". And please don't tell me they wouldn't have said such a thing. I know better.

BUT....as for the keyless entry, chances are good that your dealership got that car either as a trade-in or they bought it at auction. Either way, you would have had a tech go through that car and you would have known that it wasn't working. While this is not a safety issue, it is most certainly a customer service issue. If you were informed of this problem within days of sale, you need to fix it free of charge. I had bought a minivan a few years ago (used) and found out one of the speakers didn't work the day after I bought it. I let my salesman know and he made sure it was replaced without costing me a penny. You know what, Brian? Based on my experiences with them I referred several people to them who then bought cars from that Dodge dealership. They found that what I had said about them was true.

I traded that in and now own a Ford Windstar Limited, bought from my husband's fantastic dealership. He's worked for crappy ones and left when he saw how bad they were. He's now a sought-after Parts Manager who refuses to leave the dealership that he loves. His name matters to him, the success of the dealership as a whole matters to him. You might want to learn from that, Brian.

As for the $500 phone bills...probably crap but it's possible. If your dealership advertised keyless remote entry and he still has the ad, I would advise him to sue you folks for false advertisement. The judgment could be enough to take care of at least that $500 phone bill. Even better, it might result in a judgment where his car is completely paid off by you folks.

Be smart Brian- fix the keyless entry system and give this customer the remotes and extra key, with a humble smile and apologies galore. You'll thank this Customer Service Manager later.
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#2 UPDATE Employee

I will reimburse his charges if I or any of my staff have not fulfilled our written agreements

AUTHOR: Brian Rygiel - (U.S.A.)

In response to the individual with a complaint from Casa Grande, I am more than willing to address each and every concern listed in the above report. I am also willing to provide a contact number where I can be reached anytime during business hours. (602) 723-4708. I retail more than 3000 used vehicles a year and would not think of damaging ABC's reputation over keys or keyless remotes. If your customer can document his phone bill totalling over $500, I will reimburse his charges if I or any of my staff have not fulfilled our written agreements. ABC is committed to customer satisfaction and long term realtionships with our customers. We never hide nor attempt to dodge our customers calls or concerns.

Sincerely,

Used Vehicle Director
ABC Nissan
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