• Report: #821187

Complaint Review: ABC Quality Moving

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  • Submitted: Wed, January 11, 2012
  • Updated: Wed, January 11, 2012

  • Reported By: workinmommy — El Paso Texas United States of America
ABC Quality Moving
1110 5th Ave., Monrovia, CA 91016 El Paso, Texas United States of America

ABC Quality Moving Countrywide Trucking Interstate move with major damages and awful customer service El Paso, Texas

*Consumer Comment: This is ABC Quality Movers in California not St Louis MO

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Planned an interstate move and had three companies quote.  Two came out ABC Quality did not.  I had been moved by a previous company and they said the price would be the same since not much was added.  I choose ABC based on quote.  Was I wrong, the night before the move they called to say they would not be able to make it the next day could it wait until the following day.  I was leaving that day so said no. They ended up being 6 hours late so arrived at 4pm for a 3 bedroom move. 

The truck they brought was not large enough so they asked if I could store in the garage and they would come back for it later.  Again I was l leaving the next day and the person who was moving in was moving in two days later.  The movers left behind many items that I was charged for like packing tape and tissue paper.  They also left behind parts of my tables and fridge.  Once my stuff arrived some items were damaged - after many calls which were not returned I finally reached out to the claims agent they sent me to.  I heard nothing for many weeks. 

I phoned ABC movers again and they said to just keep e-mailing.  Still nothing so I called again and was told "good luck with your claim" after questioning why this was taking so long.  They eventually told me that no one was receiving my e-mails yet when they finally responded my e-mail link was on the e-mail.  Not sure what is going on with this company but it was awful.  My actual price was $3,000 mor than quoted.  The whole thing was ridiculous and I would have rather spent the same amount but with a quality company.

This report was posted on Ripoff Report on 01/11/2012 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Quality-Moving/El-Paso-Texas-79902/ABC-Quality-Moving-Countrywide-Trucking-Interstate-move-with-major-damages-and-awful-custo-821187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

This is ABC Quality Movers in California not St Louis MO

AUTHOR: abc mike - (United States of America)

I am the owner of ABC Quality Moving in St Louis MO. We have absolutely no affiliation with this company in California. We have however recieved several calls from there customers with complaints. The best thing to do before you hire a mover is research them. When you finally decide on a mover demand an in-home estimate, this is the only way for a mover to give an accurate quote. By law all movers that make out of town moves must present there customer with the federal publication Your Rights and Responsibilities when you Move. you can get a copy at protectyourmove.gov.
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