- Report: #3559
Report - Rebuttal - Arbitrate
Complaint Review: ABC Warehouse
ABC Warehouse8540 West Grand River Brighton, Michigan U.S.A.
ABC Warehouse ..NO Customer service rip-off - They say they guarantee it, but they don't Brighton Michigan
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September 28, 2000
To Whom It May Concern:
On August 7, 2000, I purchased two car amplifiers, two speaker boxes, and one ten-inch sub woofer. Two days later one of the amplifiers stopped working so I traded it in for another amp at an even exchange. Approximately four days after that the sub woofer stopped working. I tried to return all of the merchandise but I was denied because my receipt had accidentally been washed and the sales clerk (Chris) said that he could not return it without the original receipt. Even though he had the receipt copy programmed into the computer. The sales clerk (Chris), who was the one who sold the merchandise to me in the first place, had stated that the merchandise that I was buying sounded "great". After I had tested it out for the four days that I had it, I was unsatisfied with the sound quality and that's why I tried to return all of it.
I have contacted ABC several times through e-mails, personal visits, and over the telephone. Jim Suda responded to one of my e-mails. He told me to go back up to ABC and that he would take care of everything, even without my receipt. I then went back up to ABC and told Chris that I had spoke with Jim and he said, "For him to take care of it". Chris then said that it didn't matter what Jim said because he wasn't his district manager.
I asked Chris to call Jim, but he said he couldn't because Jim wasn't at work on Saturday. I asked again for Chris to call him but he refused. Even after I informed him that I had just spoken to Jim ten minutes prior to going to ABC. I asked Chris who his supervisor was, but he informed me that there was no one he was it. I then went back home and called Jim again, explained what had happened, and he said that he would call up there and talk to the store manager to get everything straightened out. I once again went back to ABC and talked to Bill. He was the acting store manager that day. He had spoken to Jim and then Bill told me that he couldn't return it because I had installed the equipment myself. Although when I was buying the equipment and the installation kit to install it no one told me that I couldn't return it if I installed it.
I offered to let him look at my truck and check the installation. I was confident that it was correct because a friend of mine who is well experienced in installing car amplifiers helped me. Then Bill said that he would have ABC's technician look over the wiring so I pulled my truck around to the service center, but no one ever looked at it. I had informed bill that I was running late for work and I had to hurry things up. Then Bill told me to go with Chris to work out an upgrade deal with Chris. I didn't really want to put any more money into it but Bill told me that it would be such a great system and he guaranteed I would be happy with it. Chris picked out another amplifier and sub woofer of better quality in exchange for my two amplifiers and other sub woofer. When we were ready to check out at the service desk, Chris said that he couldn't exchange my merchandise. He said that he must have read the numbers wrong because the amplifier he picked out cost more than he thought. The only way he would give me the deal was if I would pay the difference. So he picked out another sub woofer and amplifier that were closer to the value of my previous purchase.(During this time period Bill had walked by several times saying how good this system was going to sound).
When we returned to the check out again, he realized that I would have a ten-dollar credit. Which he said that the computer would not allow him to give it to me and the store would have to "eat it". I was already 15 minutes late for work and I was tired of the rudeness, and lack of customer satisfaction so I agreed to the deal since I was getting no where. When I went to go get my new equipment, Chris realized that there were no amplifiers left and that I would have to take the floor model at the full price. The day after my friend installed the equipment. I used it for about five minutes when I realized that the sound quality of the merchandise was not worth the money I paid for it. I then e-mailed ABC Warehouse again, explaining everything that had happened.
After a couple tries I received a response by Mike Bone. He argued with me for a while about the situation and said that Chris had worked for his money to feed his family. I then told him that I had made five trips there and back to deal with the situation. Mike then offered me $25 and then $50 for gas expenses. He also sarcastically said "I'll give you back the time you lost too" He also said that me as in myself being a young man (this wasn't the first time I was referred to as a young man during the whole incident) should understand what he was doing. Then he went on to say that if he accepted the merchandise back that he would have to sell it as used merchandise.
So instead he offered me another upgrade, which I would have to pay the difference, or store credit. I don't understand how returning the merchandise and getting money back is any different then exchanging it and getting store credit or an upgrade. They both involve in giving the merchandise back. The equipment was only taken out of the box for five minutes and after hearing it, I put it right back in the box.
I feel that all that has happened was unnecessary. I was promised that the equipment that I was receiving would sound great and that it would "blow the windows out". Yet the only thing I have received from ABC is unsatisfaction. I do not want an upgrade; I do not want an exchange. I want my money back! My total purchase was $596.78. I feel that the only reason that I have not received my money back is because ABC does not want me to take my money and head down the road to the competition. Mike Bone even said, "Why should I return it? So you can go down the road to someone else?" I am very disgusted with ABC's merchandise and their customer satisfaction. Please help me get my money back!!!
Michael J Sokol
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This report was posted on Ripoff Report on 10/09/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Warehouse/Brighton-Michigan-48843/ABC-Warehouse-NO-Customer-service-rip-off-They-say-they-guarantee-it-but-they-dont-B-3559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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