- Report: #449404
Report - Rebuttal - Arbitrate
Complaint Review: ABC Warehouse
ABC WarehouseDetroit, Michigan U.S.A.
ABC Warehouse, ABC Warehouse gives customer credit card information to telemarketers! Detroit Michigan
*REBUTTAL Individual responds: About ABC Warehouse Call Center
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I contacted ABC Warehouse, as well as their service company, Advanced Telephone. People at both businesses communicated to me that it is routine that a telemarketer be given the personal information (credit card number, physical address, and whatever else might have been entered on the original purchase invoice) from a sale.
Neither the VP of Operations at ABC Warehouse nor the President of Advanced Telephone seemed especially interested in pursuing answers to this egregious form of privacy invasion and fraud. They also implied that it is not uncommon for customers to complain about extended warranty charges to their credit card, whether they were authorized or not.
The simple truth is that if you make a purchase from ABC Warehouse, your personal information will rest in the hands of telemarketers who will then mercilessly attempt to sell you an extended warranty and perhaps, as was the case with me, use your credit card to sign you to an extended warranty.
I am angry because 1) my credit card was charged without my authorization, 2) my personal information was/is in the hands of someone with questionable scruples, and 3) every person with whom I spoke at both ABC and Advanced Telephone seemed unwilling to address my concerns.
If you have had an unauthorized charge made to your credit card by ABC Warehouse via it's extended service contract company, I would like to get in touch with you. I am in the process of investigating the potential for civil litigation and what might be a class action lawsuit.
If you have purchased from ABC Warehouse or plan on making a future purchase, you may be well-advised to think twice, since everything you list on your purchase invoice will end up in the hands of a telemarketer.
Shelby Twp., Michigan
This report was posted on Ripoff Report on 05/06/2009 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABC-Warehouse/Detroit-Michigan-48315/ABC-Warehouse-ABC-Warehouse-gives-customer-credit-card-information-to-telemarketers-Detr-449404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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