- Report: #449437
Report - Rebuttal - Arbitrate
Complaint Review: A..B..S... MEDICAL BILLING FRANCHISE SCAM
A..B..S... MEDICAL BILLING FRANCHISE SCAMABSYSTEMS.COM KELLER, Texas United States of America
INVESTIGATION: American Business Systems commitment to total customer satisfaction. American Business Systems past and current approach to business is focused on providing the highest quality training and support to their clients. 100% Money Back Guarantee, Live Training, and Lifetime Support.
*UPDATE: American Business Systems pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. American Business Systems recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive Rating and Recognition has been given to American Business Systems for its Commitment to Excellence in customer service.
Rip-off Reports investigation of American Business Systems uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that American Business Systems will always work towards finding a mutually satisfactory resolution to any complaints or concerns. American Business Systems takes great pains to listen to questions and concerns from clients. American Business Systems is constantly monitoring the web to be more proactive in helping people who are having issues that need resolution. Once they find these people, they are engaging them through any media necessary to help with concerns they may have.
Rip-off Report's investigation of American Business Systems also uncovers an ongoing commitment to total customer satisfaction and dedication to the success of its Licensees. This means that its Licensees can expect the company will always work towards finding a mutual and satisfactory resolution to any complaint or concern in an effort to insure that their Licensees are successful.
The company listens carefully to any concerns of its Licensees and sees them as an opportunity to refine the business and become more efficient as a company in both the process and services they offer as well as the support they provide. The company does regular conference calls and online webinars for all of its Licensees, has done national workshops in conjunction with some of its technology partners and has recently put several new programs in place to proactively work with Licensees to help them in signing up doctors. The company's staff is quick in its responses and is readily available for specific needs or questions that come up. One top executive of the company stated to Rip-off Report that American Business Systems' corporate philosophy is based on the premise that we continually strive to provide both cutting-edge cash-flow solutions to medical providers through our Licensees as well as full training and support of these services in a multitude of formats that are easily accessible." In simpler terms, they are constantly looking for new ways to make their Licensees more successful by implementing new marketing ideas and materials and backing them up with ongoing mentoring, training and support, so they have the tools they need to succeed. The company holds a week-long live training workshop in Dallas, in which Licensees are given a complete overview of the business, with emphasis on how to obtain clients. Then, once the workshop is over, the company provides 12 weeks of telephone business coaching, from a Licensee who has built their business and is paid to mentor the new Licensee to success.
American Business Systems has also spent thousands of dollars developing a high-touch resource center on the Internet as its platform for training and supporting its Licensees. Here, Licensees can access webinars, conference calls, downloads, links, training videos and even marketing materials on the specific service they may be approaching a client with. Recorded versions of the conference calls and webinars are also on the resource center in case a call is missed. The CRM system used by the company tracks Licensee activity and allows communication between all members of the company that are involved with a particular Licensee, allowing for seamless communication and service. In sum, they provide comprehensive training and tools. Rip-off Report has confirmed that the company takes quality control very seriously. They have constantly put effort into ramping up both their support team and Licensee relation processes over the years. For example, they have added additional support staff and are now answering the support line live during business hours through a toll free 800#. Most emails are responded to within a three-hour window, many within minutes.
Currently, the company goes so far as to hold and promote monthly webinars, aimed at medical providers, which Licensees can invite doctors and office managers to attend. Third party endorsement videos with testimonials by doctors as to why they outsourced their billing, hosted by Hugh Downs, and books, authored by the founder and a CPA, are available to Licensees to give as gifts to doctors to build credibility. By providing these types of tools, American Business Systems has created an environment in which the company can assist the Licensee in signing up clients.
It's very much a team consulting environment, with specific tools to locate the doctor, build the relationship and guide them through the process of collecting information on their current cash-flow needs, and then providing guidance on how to prepare a proposal with pricing so that the Licensees aren't left doing it on their own. The company continually strives to develop more tools and provide more assistance to the Licensee in order to assist them with obtaining clients. As one executive said, When our clients succeed, we succeed. It's in everyone's best interest for us to help them. Since the Licensee's success is directly related to the activity level of the Licensee, the company takes a very proactive approach and active role in helping the Licensee present services to the client. As an example, technology partners will give live demos, over the Internet, to the doctors in their own office, with the Licensee present, and answer any questions from the doctors. And, in addition, if the Licensee will cover travel costs, the company even has experts who will hold live educational seminars for doctors and office managers in the Licensees' own area. A complete program has been developed to find sponsors, promote the seminars and follow up with attendees. The company is a registered business opportunity and provides disclosure documents to its Licensees outlining its responsibilities and those of the Licensees as well. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards the success of its Licensees, from disclosure to training to presentation to closure and follow up. American Business Systems recognizes any complaint posted on Rip-off Report (true or not) is an issue that needs to be addressed and, when handled correctly, can be valuable learning opportunity. With the feedback generated by Rip-off Report's Investigation, they continue to make organizational enhancements allowing their Licensees a more streamlined approach to problem resolution and a total overall commitment to a positive customer experience. In summary, after our investigation, we found 100% total customer satisfaction with American Business Systems' service and care for the Licensee. We then had further discussions with senior management and Rip-off Report is convinced that the company has been and will be committed to quality delivery of services resulting in total customer satisfaction to ensure their Licensees' success. We conclude that this company can be trusted. Any business that belongs to the Corporate Advocacy Program has given their Commitment to Excellence and Total Consumer Satisfaction. That's why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Read more about American Business Systems' Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
EDitors NOTE: The report below was found to be false. They never responded to our email to assist them. We also learned that the person filing this complaint never did business with the company. The charges made here were completely false. The reports posted were all posted by the same person using different email addresses.. but, they were all posted from the same IP address.. !! Rip-off Report does not condone this kind of behavior. Rip-off Report has confirmed American Business Systems is a Verified safe business..
================================================ A.B.S..MEDICAL BILLING FRANCHISE IS A SCAM American..Business...Systems..Medical..Billing Franchise SCAM SCAM SCAM KELLER Texas
MERICAN BILLING SYSTEMS PATRICK PHILLIPS IS A TOTAL SCAM AND A FRAUD
His franchise opportunity is a total misrepresentation of facts AND OUTRAGEOUS FEES. Do yourself a favor, go to school and get your education, trust me. Short cuts like this one keeps you chained to PATRICK PHILLIP. HE HAS CONTROL OF 20% OF YOUR SALARY
AMERICAN BUSINESS SYSTEMS LLC FORMALLY KNOWN AS AMERICAN BILLING SYSTEMS HAVE LIED ABOUT THE SOFTWARE/MEDRIUM .
AMERICAN BILLING SYSTEMS will sell you $20,000.00 franchise that doesn't have full and unlimited rights with the software company they use.
That software vendor is medrium.
They will tell you they have NO HIDDEN FEE
HERE IS A DIRECT QUOTE FROM AMERICAN BUSINESS SYSTEMS DUE DILIGENCE REPORT PAGE FOUR
ABS GETS PAID ON THE SERVICES YOU OFFER(PAID AS REBATE FROM THE CLEARINGHOUSE, AND ON THE TRANSACTIONS PROCESSED BY OUR TECHNOLOGY PARTNERS)
HERE ARE THE FACTS (THE INSIDE FACTS FROM A MEDRIUM EMPLOYEE)
THE FEE ARE OUTRAGEOUS.
YOUR INITIONAL INVESTMENT IN THE MEDICAL BILLING FRANCHISE PATRICK PHILLIPS(ABS) IS SELLING YOU AND THE OUTRAGEOUS FEES HE CHARGES WILL MAKE YOU FEEL LIKE YOU FEEL LIKE A YOUR WORKING FOR A PIMP.
OR WORSE YOU WILL FEEL LIKE YOUR MARRIED TO THE GUY!!!...
YOU WILL BE THE STAY AT HOME MOM AND WORK FOR HIM FIRST AND YOURSELF LAST. HE LIKE THAT A LOT
HE WILL MAKE YOU FEEL LIKE YOUR ARE THE MOST IMPORTANT PERSON IN THE WORLD TO HIM
MEANWHILE BACK ON THE RANCH HES SIPPIN HIS COCKTAILS AND ENJOYING THE LIFE OF LEASURE!
DO YOURSELF A FAVOR .
GET A DIVORCE QUICK!
Your cost in fees will cost you on average of over $2000.00 a month that' OVER 25,000.00 A YEAR IN FEES ALONE IF YOU PLAN TO MAKE ENOUGHT TO PAY YOUR MORTAGE!!! AND EAT
By the time you finish paying YOUR PIMP your business expense and your cost of living expense your overall profit is next to nothing!
YOU MAY BE FORCE TO ASK PATRICK FOR A LOAN!! SO YOU CAN LIVE!!!!
YOU WILL WORK LIKE A DOG AND HAVE TO PROCESS OVER 2000-3000 CLAIMS PER MONTH.
When you get to that amount YOU WILL NEED TO PAY STAFF TO HELP because its virtually impossible to process that many claims alone.
At the end of the month you might even have to ask Patrick for a loan (why not after all you are married to him now!!!!) (he won't give you any money) He will tell you to go get another account while he is laughing all the way to the BANK
ABS HAS A NEGOTIATED CONTRACT WITH MEDRIUM AND GETS A (PERCENTAGE) KICKBACK ON EVERY CLAIM YOU PROCESS. IT IS IN THEIR BEST INTEREST TO KEEP THE FEES HIGH.
THEY HAVE MISREPRENTED THE FACTS (LIED) ABOUT THE PROCESSING OF CLAIMS.
YOUR CLAIMS ARE BATCH UPLOAD AND NOT PROCESSED IN REAL TIME
IT WILL TAKE 24-48 HOURS TURN AROUND TIME BEFORE ABS LICENSEE ONLY CLAIMS ARE PROCESSED THROUGH MEDRIUM AND RELAYHEALTH CLEARINGHOUSE SERVICES.
IF you work for MEDRIUM DIRECT AND BECOME ONE OF THEIR BILLING CLERKS then the claims goes into the clearing house direct.(direct quote from Medrium)
ABS have misrepresented the facts about the webbase technology they use
ABS will make you believe is that they have the only web-base software out there with real time technology
ABS/MEDRIUM IS NOT THE ONLY WEB-BASED SERVICE OUT
THEY SHOULD BE SAYING THEY ARE ONE OF THE OLDEST AND MOST ANTIQUATED WEB-BASED SOFTWARE!!!! THAT WOULD HAVE SOUNDED MORE LIKE THE TRUTH!
ABS LICENSEES DO NOT HAVE ACCESS TO THE REAL-TIME FUNCTIONALITY OF THE MEDRIUM SYSTEM.
MEDRIUM MEDICAL BILLING STAFF (YOUR COMPETITION) ARE THE ONLY ONES WITH THE REAL-TIME ACCESS TO THE CLEARING HOUSE
ABS LICENSEE claims can ARE NOT processed in the same manner as the medrium claims.
ABS CLAINS ARE BATCH UP LOADED for legal reasons
ABS patrick phillips only bought the rights to use VERY LIMITED ASPECTS OF THE MEDRIUM system.
ABS only has access to the data entry options.
ABS is not allow to have a direct relationship with the clearinghouse.
That would be a violation of the medrium contract with the Mckesson relay health clearinghouse.
In order for any of the ABS licensee claims to be process they have to use an upload batch method
ABS claims take 24-48 hrs for processing time.
THEY HAVE MISREPRENTED THE FACTS (LIED) ABOUT THE EXTENSIVE TRAINING AND MARKETING MATERIAL
MARKETING MATERIAL IS OLD USELESS AND FRAUDULENT
AMERICAN BILLING SYSTEMS will tell you and give you marketing material to use that has fraudulent information and that is total misrepresentation of facts Just go to their website and read what they claim. Its all there!!!! They claim guaranteed PAYMENTs to the doctors IN 7-21 DAY (research will tell you that the above numbers are an approximation of dealing with a few of the insurance providers only) MOST HOLD THE CLAIM FOR 30 DAYS!!!!!
REAL-TIME (INSTANT) PROCESSING OF CLAIMS DIRECTLY TO CLEARINGHOUSE THIS IS TOTALLY FALSE AND A TOTAL MISREPRESENTATION OF FACT! The marketing material only compares their system to paper claims.(this should tell you they are still living in the dark ages) Patrick come into the present time and stop living in the past. Just about every doctor is set up for electronic claims or outsourcing.Your marketing material was useful 10 YEARS ago.It is USELESS TODAY.
Well IN TODAYS MARKET WHEN YOU COMPETITION READS THIS ARTICLE YOU WILL BE the easiest target to defeat This will be awesome for your COMPETIION They can go in after one of your licensees leaves and just BLOW YOUR SYSTEM AND MARKETING CRAP RIGHT OUT INTO THE UNIVERSE. POOF YOUR GONE. GO AWAY LITTLE BOY! LETS SEE YOU OFFER NOTHING YOU CHARGE THE MOST HUMMMMM
I HOPE YOUR COMPETITORS READ THIS ARTICLE!!!!
HERE IS A REAL REALITY FACT
DID YOU KNOW THAT ANY MEDICAL BILLING SOFTWARE WEB BASED, STAND ALONE OR NETWORKED IS FASTER THAN WHAT ABS LICENSEE HAVE. ASK ME WHY PATRICK? THEY HAVE DIRECT ACCESS YOU DON'T! PATRICK , ADAM , MARYLYN FROM ABS TELL THE TRUTH, YOU ARE A BATCH UPLOADERS..THAT IS YOUR REALITY AND STOP LYING TO ALL THESE POOR PEOPLE TRYING TO MAKE A LIVING YOU ARE ALL A BUNCH OF COMMON THIEVES! AND SHOULD BE IN JAIL FOR RIPPING OFF AS MANY PEOPLE AS YOU HAVE!!!! THEY HAVE MISREPRENTED THE FACTS (LIED) ABOUT YOUR SUPPORT. Here is WHAT YOU OFFER AS support. Forget about immediate, they will tell you to read the extensive library of data that already available to you on the WEB!!!!!
They will teach you nothing about the business!!!. YOU WILL HAVE TO EVENTUALLY learn ON YOUR OWN SO WHY PAY THEM $20,000.00!!!They will tell you to read the help files of the software. Marylyn have you ever thought that some people are clueless about software so reading about it alone sometimes makes it very difficult!?? Trust me people if you have to do your OWN HOMEWORK. Then get the material on medical billing and coding on line and learn and teach yourself. Then affiliate yourself with a reputable/reliable/CURRENT state of the art software vendor!!!!. That will charge you $90.00 per month unlimited claims fees. NOT $20,000.00!!! THEY HAVE MISREPRENTED THE FACTS (LIED) ABOUT MEDICAL CODING. Did they tell you yet that you don't need to know coding? Well most software out there have automated procedure and diagnostic codes already intergreated into their software. PATRICK THAT'S NOT NEW TECHNOLOGY!!!!
Just evaluate other software demos you will see that yourselfYou will eventually need help with CODING. HERE IS WHAT SUPPORT WILL TELL YOU : OUTSOURCE IT!!! HUMMMMM.
The moral to the story if you have $20,000.00 then go get the proper education. This quick fix franchise is not only makes ABS/PATRICK IN CHARGE OF YOUR DESTINY. HE AND HIS LITTLE FAMILY NOT ONLY CONTROL ITS THEY HAVE THE POWER TO INCREASE FEES AND LOCK YOU OUT OF THE SYSTEM AT ANY TIME!!!!.
So forget paying them. Do the right thing if you have $20,000.00 then go to a school that will give you a professional license that is not filled with HIDDEN FEES when you walk out of there. Go to the library, read a book on the subject or get take a course online. Then you will have enough money left over to buy into the many superior web-based medical billing software vendors for less than $2000.00 a year!!FIXED
I DO FEEL SORRY FOR ALL THE PEOPLE THAT INVESTED IN YOUR WEB OF LIES They should seriously do a CLASS ACTION LAW SUIT AGAINST YOU.
Linda m a Fort Lauderdale, Florida
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This report was posted on Ripoff Report on 05/06/2009 08:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABS-MEDICAL-BILLING-FRANCHISE-SCAM/KELLER-Texas/INVESTIGATION-American-Business-Systems-commitment-to-total-customer-satisfaction-Americ-449437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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