• Report: #1082982

Complaint Review: ABT Media and Marketing

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  • Submitted: Mon, September 09, 2013
  • Updated: Mon, September 09, 2013

  • Reported By: Dane Koller — Miami Florida
ABT Media and Marketing
731 Airport Road Panama City, Florida USA

ABT Media and Marketing Chris James NEVER DO BUSINESS WITH THEM! Panama City Florida

*REBUTTAL Owner of company: NEW OWNERSHIP

*Author of original report: Number DON'T lie!!

*REBUTTAL Owner of company: Response to Dane Koller's report

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ABT Media and Marketing has very unethical practices and have been caught in many lies. I have paid ABT Media and Marketing over $8500.00 in the last year for services that were not fulfilled. I had them build a website which STILL ranks as one of the lowest rankings in the industry in Florida! I also had them optimize my other website at $800 per month, which was poorly administered. They even forgot several services including a social media optimizing! I had to call them 3 months after to ask them about it, and they stated that they forgot to include that, however, they DID NOT forget to charge me for it! Their reporting is on an email format similar to this: photo booth ....8 down -2 photo booth rentals....13 up +1.... EVERY month I had to call and remind them to send me a report! They forget to send them! REALLY?!!!! The company I am with now sends me bi-monthly reports and they are an 11 page attachment with graphs, stats, rankings..... I'm a little concerned for Chris, the owner, because she forgets a lot! My mother had alzheimer's and I can sense a little of that. When I switched to ABT from another SEO company that optimizes Websites, my site was ranking number 3 for the key words, "photo booth rental(s)" when I left ABT last month, my company is not even showing up on the 4th page for "photo booth rentals" and I have fallen to number 9 for "photo booth rental." I really think Chris "forgot" to optimize my website every day. Now she is claiming that I owe her for a month of service (8-1 to 9-1) when my month has ALWAYS started on the 17th. I have records to show this. She "forgot" again and said that my month started on the 1st and therefore owe a month of service that was never provided! I have also caught her in another lie from an email I retrieved from my cousin who also uses her services (not for much longer though). In it she states on Aug. 10th "FOR THE RECORD, we did not do ANY website work for him." But now she wants payment for "services" from 8-1-8-3! 

Please do not ever use this comapny for SEO services. You will not get the results you are looking for! They always come up with an excuse as to why your site is low in rankings! It would be similar to staying with a personal trainer for years while only getting fatter!


This report was posted on Ripoff Report on 09/09/2013 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABT-Media-and-Marketing/Panama-City-Florida-32405/ABT-Media-and-Marketing-Chris-James-NEVER-DO-BUSINESS-WITH-THEM-Panama-City-Florida-1082982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

NEW OWNERSHIP

AUTHOR: ArmyVet - ()

I want to start out by stating ABT Media & Marketing has changed ownership.  One of the big things we are pushing is that ABT Media & Marketing is now Veteran Owned.  

1st - I want to start with what I have witnessed during the purchasing process and from hearing first hand knowledge of the situation in question.

* The person that made the complaint owed ABT some money for services rendered and that was completed for the client (Regardless if the client listened to recommendations or not does not matter in the overall point of this).  The Previous owner who has been retained by myself as an Executive account manager has paid fees to contractors to complete the work for this individual.  She tried to get payment for the services for an extended period of time.  

Eventually, being out of pocket for a longer period of time she sent her final attempt by stating she would submit him to the collections agency if he didnt make a payment, and his response was simple "If you do that I will submit your company to ripoffreport and other online business websites", so obviously Chris James did as any business owner would do that was out of pocket as a newer company trying to beat the odds to find anyway to collect what was promised and submitted it to the collections agency as a last ditch effort to recoup her funds.

Now, This could have gone numerous different ways.  But as the saying goes there is 3 sides of a story in any dispute, the one being accused, the accuser, and the real story.

Having served for almost half my life in the military you start to see things in a certain way and it gets hard to understand some reasonings people have for what they do.  What i do understand is what you do when your pushed in a corner in scenarios you cannot control.  What i dont understand is deliberately trying to sabotage a business, that is American based in the United states because of a 'misunderstanding', especially with the way business owners have to struggle to start up in this country as it is.  

Anyway, The company is under new ownership and I hope that when the poster reads this he will contact me to see if we can either fix this issue, collect the minimum amount of money to at least pay back what was out of pocket, or we can figure something out together.

Thank you all for reading this and i hope that you will still give ABT a chance.  My overall goal with this company is to hire on Veterans and soldiers that were wounded overseas to work for us and this bad publicity over nonsense is detrimental to growing this company the way I would like to, to open up more positions for these warriors.

Feel free to contact me:

james@ABTMediaAndMarketing.com

708-466-7289

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#2 Author of original report

Number DON'T lie!!

AUTHOR: Dane - ()

I really feel bad for Chris James from ABT Media and Marketing. She is not living in a real world reality. Some people seem "lost" in this world! I've never "written content" for my website, I don't even know the first thing about that. Bottom line, THE NUMBERS DON'T LIE, After 5-6 months with this company, my rankings DROPPED dramatically. ABT's excuse for everything is "well google changed this, or that..." Great way to say, "we really don't know what we are doing but stay with us, it will get better!" I don't know how this company is still in business! They would hire people and assign them to my account, then a week later, they would not be there! Hmmmm... I wonder why? This company is so unprofessional that they don't even have contracts or agreements to sign, fortunately for me, because they are claiming I owe them for an extra month which they stated "we already did the work for that month." Here is the funny thing about that, my month's with them has ALWAYS started on the 18th of the month. They call me on Sept. 2nd and claim I own them for a full month from Aug. 18 to Sept. 18! This is AFTER I canceled with them on Aug. 15th! Chris James even sent a return email to me on Aug. 16th stating that she understood and that we would go our separate ways. Now Chris is claiming she doesn't remember that! 

PLEASE BEWARE! That if you use ABT Media and Marketing you will be dealing with someone who forgets a lot and has really no track record of bringing rankings up for websites! It would be similar to a personal trainer, training someone for years and the client only gets heavier and heavier! Results don't lie! If the people out there reading this want an excellent SEO company who has ALWAYS produced and has NEVER made excuses, please call Chris Twoomey at Noxter. His number is 812-272-2739. Noxter even told me something VERY alarming, they said that ABT Media and Marketing had deleted a lot of their links, blogs and posts relating to my site (I was with Noxter for 3 hyears before going to ABT), and that was the reason behind my drop in the rankings. ABT Media and Marketing had no real substance on my website linking it to what we do on the internet! 

Results don't lie!

I am speaking with my attorney about recouping at least 40% of the money I have paid ABT Media and Marketing. I plan on blogging about them as well. Companies like this should not be in business. Their business hurts other business!

 

Results don't lie! ABT does!

 

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#3 REBUTTAL Owner of company

Response to Dane Koller's report

AUTHOR: Chris - ()

Dane Koller and Photo Magic of Florida is incorrect in his report and we would like to share the facts on this claim. First let us say that we stay very truthful in any business we do. Lies only catch up with you in the end and it is not how we do business.

Dane is correct we did develop a new site for him and his business partners.  He was also advised that the SEO on the new site would take just as long for the new site to gain ground as it took his current/old site.  After two months of optimization on the new site, Dane decided to focus on his original site and we began a 6 month SEO agreement. ( this started in February and would run through August - 6 months). Every Month Dane received a report stating where he was ranking and what we did each month. Yes, there was a couple of months Dane did not receive the reports, and we resent them.

As for the ranking claims, the facts Dane states are some what true, but there are details left out as to why the ranking fell. When Dane came to us he sat at #5 on the rankings for photo booth rental(s). There were also numerous main keywords Dane wanted to target so we worked with him to gain in rankings. Everything was going very well. We caught wind of changes coming to Google and gave not just Dane, but all of our SEO clients a heads up that we would be monitoring rankings. The day after the changes took place we saw Dane started to fall. We analyzed his site and found  plagiarism  or duplicate content from other sites. Dane had said he wrote all the content for his site. We advised him to change it so we could work on rebuilding the rankings. Some time went by, we followed up with Dane and he said a new site was being built and it would have fresh content. We gave our thoughts on the site structure, how to improve it and what would help his ranking. We also asked to review the site before going live. About another month went by and we finally get to review the new site. Keep in mind during this time the old site  was still up with the duplicate content and causing damage to the  sites rankings continuing to fall. When we look at the new site, NONE of the suggestions we made were taken into account.  And on top of that, the content was still duplicated from other sources. Dane was advised not to launch the site as is. We worked with the developer of the site to make some adjustments, but still advised against launching it and warned him he would see a fall in ranking. To this point the site sits the same and he is continuing to see his site fall in rankings.

On the social media point. Dane is correct, we did miss this, but what he did not include is that we removed this from his plan, refunded him the first few months he had paid for and reduced the last three months of the agreement to make up for the mistake.

All in All, we have numerous reports, and email correspondence to back up everything stated above. As a company, ABT Media and Marketing prides itself on being a strong customer service driven company. We have a great track record of numerous SEO clients that have listened to our suggestions and allowed us to work through our process in gaining search engine ranking with very successful results.  We are sorry things did not work out with Photo Magic of Florida.

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