• Report: #410141

Complaint Review: ACAI8 Vital ACAI Supreme Brands

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  • Submitted: Fri, January 09, 2009
  • Updated: Mon, March 02, 2009

  • Reported By:Fair Oaks California
ACAI8 Vital ACAI Supreme Brands
941 Pearl St #27 La Jolla, California U.S.A.

ACAI8 Vital ACAI Supreme Brands Deceptive Billing Terms La Jolla California

*UPDATE Employee: Terms and Conditions and Order Page

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My story has not been completed yet. I found a charge on my bank account that I was unaware of. In the process of discovery I found that ACAI8 billed my account for another $83.00. I guess they were planning on just sending out some more of their product. I did not sign up for a "free trial" offer at first. I bought their product to try it out and yet they put me on a month to month obligation without informing me that was their intention. They say they have cancelled the charges to my bank account but I have to wait now to get the money back into my account, still waiting to see. I think ACAI8 can be more up front about their billing intentions instead of planting them in the small print of their terms and conditions, which nobody ever reads. Lets hope for a happy ending.

Michael
Fair Oaks, California
U.S.A.

This report was posted on Ripoff Report on 01/09/2009 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACAI8-Vital-ACAI-Supreme-Brands/La-Jolla-California-92307/ACAI8-Vital-ACAI-Supreme-Brands-Deceptive-Billing-Terms-La-Jolla-California-410141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Terms and Conditions and Order Page

AUTHOR: Sean M - (U.S.A.)

Dear Consumer,

When placing an order, all customers are required to CHECK the box that confirms to us that they have read and agreed to the terms and conditions of their trial offer. Prior to completing the sale transaction, no orders can be processed without accepting the terms and conditions which ARE LISTED NEXT TO THE ORDER INFORMATION AND CLEARLY explains the following:

The 15-day trial period starts from the date the order is SHIPPED(not received). This information is stated in the terms and conditions, on the order page, on their sales receipt, on an enclosed insert with every trial package and in a delivery confirmation that is emailed to each customer upon the shipment of their order.

If the customer is not satisfied with the product they are required to contact the Supreme Brands customer service department within the 15-day trial period to cancel their auto-ship program ( Our customer service department is available 24 hours a day, 7 days a week). If the customer is enjoying their product, then they do not have to do anything and at the end of their 15-day trial period they are charged the Value Rewards price (Which is stated on their Terms and Conditions) for the ORIGINAL SHIPMENT. Approximately 30 days from THEIR original purchase date and every 30 days thereafter they are to be sent another 1 month supply of the product, and the credit card on file would be billed the Value Rewards price, plus shipping and handling.

I hope this information will help, however if you need additional assistance, please contact our customer service department anytime at 866-899-9006, thank you.

Sean
Customer Service Manager
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