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  • Report: #473642

Complaint Review: ACAIBURN INC

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  • Submitted: Mon, July 27, 2009
  • Updated: Fri, September 04, 2009

  • Reported By:Airdrie Other
ACAIBURN INC
1ST FLOOR ,VASILISSIS FREIDERIKIS 33 NICOSIA CYPRUS PC 1066 NICOSIA, Other Cyprus

ACAIBURN INC THEY STOLE 90 FROM MY ACCOUNT FOR GOODS I HAD RETURNED NICOSIA Other

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I received an email form Acaiburn extolling the virtues of Acaiburn tablets,guaranteed weightloss.(Allegedly endorsed by Ophrah ,when I contacted her camp they refuted any connection with this company.) I opted for the free trial only paying $4.95 for p & p (this later showed as 26.95 on my bank statement )However,I decided not to go ahead and returned the tablets unopened to a shipping address in UK by guaranteed mail.Two weeks later they took 44.95 from my bank account.I contacted my bank and they cancelled my card & sent me a new one.The day before the new card arrived they took another 43.95 from my account.I have since been reimbursed with 44.95 but when I tried to phone them the number was disconnected.I have written to them at their address in Cyprus but dont hold out much hope.I have contacted the Trading Standards UK but they have not replied.I googled Acaiburn and hundreds of people have been duped like me.This is a major scam and should be reported to the relevant authorities in Cyprus or the FBI ! Be warned !

Kate
Airdrie
United Kingdom

This report was posted on Ripoff Report on 07/27/2009 03:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACAIBURN-INC/NICOSIA-Other-PC-1066/ACAIBURN-INC-THEY-STOLE-90-FROM-MY-ACCOUNT-FOR-GOODS-I-HAD-RETURNED-NICOSIA-Other-473642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Hello

AUTHOR: Shalyn r. - (U.S.A.)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvine our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honoured our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,
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