• Report: #513191

Complaint Review: ACAIBURN

  • Submitted: Thu, October 22, 2009
  • Updated: Wed, October 28, 2009

  • Reported By: CJ — Battle Creek Michigan USA
ACAIBURN
22100 E 26th Ave #100 Aurora, Colorado United States of America

ACAIBURN - AcaiSlim STEALS YOUR MONEY!!! Aurora, Colorado

*UPDATE Employee: Hello,

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I received my initial shipent of acaiburn, a stated 14-day free trial.  A ccording to the fine print They will charge you $87.62 for a future shipped order unless you return the product within the trial period:

Thank you for taking the time to try out AcaiSlim. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more AcaiSlim products or shipments unless a shipment had already been shipped prior to your cancellation.

 

In case you are still within your 14-day trial offer, then you are still responsible for this order as well as the billling of $87.62 for the AcaiSlim bottle at the end of your 14-day trial period. This billing will only take place if you fail to return the product back to us before the end of your trial period. If we do receive and process your trial return at our returns department before the end of your trial offer period then this charge will not take place. If you 14-day trial period has already ended and you have received or been shipped an additional shipment, then you will not be billed for any other shipment from this point forward.

 

Please keep this cancellation note for future reference.

I sent back the product, had delivery confirmation and this letter of cancellation.  I was then charge $87.62 the next month and never received an order.  When I called the company the representative TANYA EMPLOYEE # 157465 stated that it was my fault I didn't call them to confirm receipt of the package.  I have delivery confirmation that the product was received by their company and was told they would refun the $87.62 within 4 to 7 days.  I then asked to speak to a supervisor and no one was available.  I am filing a complaint with the Better Business Bureau as well.


This report was posted on Ripoff Report on 10/22/2009 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACAIBURN/Aurora-Colorado-80019/ACAIBURN-AcaiSlim-STEALS-YOUR-MONEY-Aurora-Colorado-513191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: ERNIE GEMELARO - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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