• Report: #690670

Complaint Review: ACE Hardware

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  • Submitted: Fri, February 04, 2011
  • Updated: Mon, February 07, 2011

  • Reported By: J florida — Lauderdale-by-the-Sea Florida U.S.A.
ACE Hardware
E. Commercial Blvd Lauderdale by the Sea, Florida United States of America

ACE Hardware True Value Worst Customer service in the world Lauderdale by the Sea, Florida

*Author of original report: Florida

*Consumer Comment: Details?

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This has to be staffed by the worst employees in the world. Ignorant, rude and just plain stupid business practices. Worst refund policy and ridiculous two story floor set up to further inconvenience the customers. Staff making personal phone calls and ignoring customers. Cashiers who don't know the products and then get sarcastic when the customer has to climb back up stairs to fetch a price. Continually arguing with the customer. Blocking legally parked vehicles in with delivery trucks in complete indifference to the customer's need to leave. All this in one trip and when told this would be the last - thanked by the arrogant staff. Find another place to shop and stay away from this horrible place. Worst examples for a beach town tourist community ever.

Always finding a way not to honor their coupons as well. Totally useless business.

 


This report was posted on Ripoff Report on 02/04/2011 07:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACE-Hardware/Lauderdale-by-the-Sea-Florida-33308/ACE-Hardware-True-Value-Worst-Customer-service-in-the-world-Lauderdale-by-the-Sea-Florida-690670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Florida

AUTHOR: Jj florida - (U.S.A.)

Nice try - you must work for Ace.  Not my first visit but definitely the last.  Came in to pick up four small items - total time at store was 40 mins and the store was empty.   That's unacceptable customer service.  If you have nothing better to do than come on this site and post negative comments about good customers you must be awfully bored.  This store declined a $5.00 reward coupon because they said it was issued in another county.  They were so wrong but just more evidence of their desire not to be customer oriented.  They don't deserve to be in business and you should get a life.
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#2 Consumer Comment

Details?

AUTHOR: Robert - (U.S.A.)

What makes their refund policy the "worst"?

If all of your "complaints" happened on one visit. I would bet that the "refund policy" isyour real issue. So you spent the entire time in the store trying to find anything(and everything) to complain about.

I bet there is another side to this story that you are leaving out, and may explain why they thanked you when you stated you would never shop there again.

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