• Report: #523482

Complaint Review: ACER AMERICA CORPORATION

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  • Submitted: Fri, November 13, 2009
  • Updated: Fri, November 13, 2009

  • Reported By: cary — Tempe Arizona U.S.A.
ACER AMERICA CORPORATION
333 west san carlos st san jose, California United States of America

ACER AMERICA CORPORATION third Aspire notebook in 15 days-this last one Ive had 3 days, tech support says too bad,got this e-mail asking for a lot of money to troubleshoot san jose, California

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got this today in response to a request for tech support I filed 3 days ago-the day I got computer...


Dear xxxx

Thank you for contacting Acer America. I will be happy to assist you.

I understand that the issue is related to default mail client.

After verifying your serial no :- LXPGZ020119394398xxxxx we found that
your product is in warranty .

Unfortunately, we are unable to offer support for this type of issue.
Please understand that Acer technicians have not been trained on every
possible software title or hardware component. Due to the magnitude of
information that would need to be learned, Acer technicians are not
trained on all the advanced features of the software or hardware Acer
sells.

Note: Items from the Acer Accessory Store are fully supported by the
manufacturer of the hardware or publisher of the software that you
purchased.

Our representatives have advanced industry knowledge of all major
brands and their merchandise so they are able to provide you with
expertise when answering questions about those products.

You may call (Answers by Acer) 1. 800-237-6483 (billed to a credit
card). However, Calling cards are available for 30 minutes ( $59.99 ),
90 minutes ( $129.99 ), or 15 issues ( $199.99 ) and the validity will
be 1 year.

I sincerely hope one of the options above provides the information you
need.

You can register the product from the following link:-

https://secure3.tx.acer.com/FindSystem/FindSystem.aspx?title=Register%20Your%20System

It's been a pleasure assisting you.

For further clarifications please feel free to visit our web site
http://support.acer.com/

Have a great day!

Respectfully,
Acer America
Online Technical Support



This report was posted on Ripoff Report on 11/13/2009 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACER-AMERICA-CORPORATION/san-jose-California-95110/ACER-AMERICA-CORPORATION-third-Aspire-notebook-in-15-days-this-last-one-Ive-had-3-days-t-523482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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