Dear Prepaid Legal,
My intake number is 517099, I purchased an Acer Aspire 3680 14.1" Widescreen Laptop PC w/Intel Celeron M Processor 420 computer on Aug 02, 2007 from Acer America Corporation. I received this product on Aug 8, 2007 when I received the product it did not work, I immediately called Acer and was told that a technician will call me back. I never received a phone call from a Tech I called two times each per month, in the following months of Sept, Oct, Nov, Dec, Jan, Feb, Mar and I received a phone call from Acer in March. I was instructed to mail in my Laptop at my expense for repairs March 31, 2008 I received my Laptop back and it still was not working properly.
I contacted Acer and advised that I will not be paying shipping and sent my Laptop back to them on the following dates April 8th, 23rd and 30th. Each time that I received my Laptop back it still did not work. Acer pretended to fix my Laptop and send it back not working until the warranty expired and then the hard-drive crashed and now the laptop will not even boot-up. I have called Acer numerous times only to be put on hold 45 minutes at a time and several technicians answering the phone pretending to be managers stating that they cannot help me unless I pay them $500 to fix a Laptop that never worked from the day I bought it.
At this time I authorize Prepaid Legal/Feldman & Monaco to contact
Acer America Corporation
333 West San Carlos St Ste 1500
San Jose, CA 95110
By phone or written communication concerning the demand of a refund of $449.00, the serial number for my Laptop is LXAZL0Y066707164C52505. I have attached copies of their repair statements received with my Laptop stating Acer America Corporation had fixed my Laptop despite having to send it back after each letter because the Laptop was still not working. I have peroozed the Rip-Off Report.com and they have 29 similar complaints against them. Acer America has an MO of stating that they have repaired their defective product when it is not repaired and then procrastinating until the warranty expires and then charging you the same amount you paid for your Laptop for repairs. I have confirmed with a local computer expert that the failure to my Laptop is a manufactering defect and the price of $500 is 3 times the cost of the repair.
I have called the Corporate Office several times concerning this matter and they are trying to procrastinate in handling this situation. I have faxed copies of their repair letters, my purchase receipt and email confirmation of repairs from this company that never happened. Thank you for your assistance to this matter.
WAR WITH ACER
Newburgh, New York