- Report: #930771
Report - Rebuttal - Arbitrate
Complaint Review: ACER Repair Center
ACER Repair CenterTexas, Texas United States of America
ACER Repair Center Did not want to honor their warranty policy (this expensive laptop was less than four months old); they told me that the machine was a total loss and not serviceable. Texas, Texas
*Consumer Comment: Acer repair service is a scam!
*Consumer Comment: Niko.. Exactly which posting insulted the OP?
*Consumer Comment: never did I attacked the OP
*General Comment: Niko234 you are directing your anger towards the wrong person
*Consumer Comment: Ah looks like middle school all over again.
*Consumer Comment: you want a pissing contest
*General Comment: The Outlaw Josey Wales
*Consumer Comment: typical respond stacie
*General Comment: To The Illiterate Outlaw Josey Wales
*Consumer Comment: wow 3 useless rebutts
*Consumer Comment: Read over your warranty
*General Comment: the pungent odor when your laptop was opened is a clue as to what happened
*Consumer Comment: Stay away from team rebutt
*General Comment: TWO THINGS
STAY AWAY FROM ACER, AS THEY WILL INVENT ANYTHING TO AVOID SERVICING YOUR COMPUTER... BACK IN LATE MARCH-EARLY APRIL 2012, I PURCHASED WITH STATE UNIVERSITY (RESEARCH I) MONEY AN ACER LAPTOP THAT WAS TOP OF THE LINE (I NEEDED A FAST MACHINE FOR COMPUTATION). ANYWAY, THE BOTTOM LINE IS THAT SOME THREE WEEKS AGO (EARLY AUGUST 2012), THE KEYBOARD MALFUNCTIONED (AND SOME KEYS WERE NON-RESPONSIVE). AFTER CALLING THE SERVICE CENTER, I WAS ADVISED TO SAVE EVERYTHING FROM THE HD (MY INFO AND DOCUMENTS) AND SEND IT TO THEIR TEXAS LOCATION TO BE SERVICED (UNDER THE ONE-YEAR WARRANTY POLICY). I WAS ABLE TO SAVE ALL MY INFO (LUCKY ME!), BUT NOTICED A PUNGENT ODOR AND SOME WIRE CORROSION WHEN THE MACHINE WAS OPENED. ANYWAY, THE COMPUTER WAS SENT TO THEIR TEXAS LOCATION AND SOME FIVE DAYS AFTER THAT I GOT A PHONE CALL INFORMING ME THAT THE MACHINE WAS A TOTAL LOSS AND THAT IT COULD NOT BE SERVICED. THEIR ARGUMENT WAS THAT THERE WAS A SPILL WHICH CAUSED THE PROBLEM... I TRIED TO ARGUE WITH THEM AND WAS MOVED TO THE "ESCALATION DEPT." NEEDLESS TO SAY, IT WAS ALL IN VAIN... I'M HUGELY FRUSTRATED AND BELIEVE THAT IT'S EXTREMELY UNFAIR (I JUST WISH THEY PUT IN MY SHOES)... THIS IS THE WORST EXPERIENCE AND SERVICE THAT I HAD EXPERIENCED IN MY LIFE... EXTREMELY UNPROFESSIONAL (WHAT A BAD BUSINESS!)...
MY KIND ADVICE: STAY AWAY FROM ACER PRODUCTS! DO NOT BUY THEM BECAUSE THEY WILL FAIL IN VERY SHORT TIME AND THEY WILL NOT HONOR WARRANTY! BE WARNED...
This report was posted on Ripoff Report on 08/22/2012 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACER-Repair-Center/Texas-Texas-/ACER-Repair-Center-Did-not-want-to-honor-their-warranty-policy-this-expensive-laptop-was-930771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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