- Report: #1036504
Report - Rebuttal - Arbitrate
Complaint Review: ACER
ACER ACER computers and warranty are junk Internet
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If you are going to throw money away, throw it my way. I made the mistake of buying an ACER Aspire 722 Netbook and within 3-4 months, the case split and a piece fell out. Not only that but the keys stick, its slow even with 2 gb RAM and the touch pad has a mind of its own. Some programs I get a flickering line that doesnt go away.ACER will not back their warranty.
When I called customer service, I got some east Indain guy that does his best to void your warranty starting with the case is not covered under warranty. Then he wants you to mail in your computer (at your expense) while they evaluate it for CID (customer induced damage) to void your warranty, but the excuses are endless.
I took it to a local repair shop and they said they would have to remove the screen and take the case apart which would void my warranty and recommended I contact ACER, which I did. [continued below]....
They will make it impossible for you to have them honor their warranty. They will make you jump thru every hoop imaginable to not honor their product. My computer guys also said that ACER was their #1 for repairs.Another friend of mine had endless problems with her ACER also.
Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.
This complaint, ACER refused delivery for service
This Better Business Bureau in Temple Texas had 963 complaints of which 136 were complaints of warranty and 80 about ser vice. And this only one of thousands of BBBs.
This site is a PERFECT example of the BS you will get trying to get your ACER warranty/service
This websites survey rated ACER as the WORST
http://ctwatchdog.com/finance/2012-computer-reliability-report-lenovo-most-reliable-acer-least-reliable-apple-declinedSo my friends, if you are going to throw your money away, dont throw it at ACER. Now
ts time to post this letter at each of those websites (including ACERS)and I will do this every year.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 03/20/2013 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACER/internet/ACER-ACER-computers-and-warranty-are-junk-Internet-1036504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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