• Report: #804415

Complaint Review: ACER

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  • Submitted: Fri, December 02, 2011
  • Updated: Fri, December 02, 2011

  • Reported By: Annoyed — Snellville Georgia U.S.A.
ACER
Internet United States of America

ACER ASPIRE NIGHTMARE, Internet

*Consumer Comment: NO manufacturer's warranty covers cracked screens...

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I purchased an Acer Aspire from HSN in September 2011. Two months later there was as a  huge smudge/crack like appearance on the screen. I called HSN and the only advice the representative could give me was that I should have purchased the warranty.

I then called ACER who immediately diagnosed the issue as a problem not covered under warranty and it would cost me 200.00 to replace the screen. I am still paying for this with HSN and don't think is fair. After reading complaints of the same nature on RIP OFF REPORT my decision is to take them to small claims court and report them to the Better Business Bureau. This was the worst experience and I will NEVER purchase another ACER product.

This report was posted on Ripoff Report on 12/02/2011 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACER/internet/ACER-ASPIRE-NIGHTMARE-Internet-804415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

NO manufacturer's warranty covers cracked screens...

AUTHOR: Ken - (USA)

Why should a company pay for your careless handling?

Some extended warranties DO cover this, but they're rather expensive.

"I am still paying for this with HSN and don't think is fair."

Why would you think it's not fair, just because you're still paying for it?

"..my decision is to take them to small claims court and report them to the Better Business Bureau."

You can take this anywhere you like, you'll lose and look like a fool.

"After reading complaints of the same nature on RIP OFF REPORT.."

You read about Acer refusing to fix other cracked/broken screen issues under warranty?....doubtful, and if so,  why would they?  A MANUFACTURER'S warranty covers defective parts and/or labor.

Get over it and don't drop it or sit on it again....YOU know it's YOUR fault and the Ripoff is, you're trying to scam Acer.

No, I DON'T work for them.

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