- Report: #382082
Report - Rebuttal - Arbitrate
Complaint Review: ACN - ACN Communication Services, Inc.
ACN - ACN Communication Services, Inc.1000 Progress Place Concord, North Carolina U.S.A.
ACN - ACN Communication Services, Inc. New DSL Customer Was Totally Ripped off By ACN! Concord North Carolina
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The person I talked with at this time told me to return the modem, and that I would not be charged. I returned their modem within a few days of this phone call, but they have continued to bill me for the past 2 months for cancellation and various fees totaling around $288 in addition to my normal phone bill. I have called them on many occasions, and even wrote to them concerning why my bill has not be corrected. Basically they are refusing to correct their mistake, and I'm refusing to pay for a wireless modem that I did not receive, and for a high speed internet service that I could not use. It is criminal for a company to charge anyone for goods and/or services that they did not provide.
FYI> To reach anyone in customer service took a minimum of 45 minutes.
Their technical service was over an hour wait time, and it's located in India.
Maybe now you understand why nothing gets resolved by ACN. They count on people giving up on trying to reach them.
Colorado Springs, Colorado
This report was posted on Ripoff Report on 10/16/2008 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACN-ACN-Communication-Services-Inc/Concord-North-Carolina-28025/ACN-ACN-Communication-Services-Inc-New-DSL-Customer-Was-Totally-Ripped-off-By-ACN-Con-382082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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