This is what ACN Sent:
From: ACN Revenue Protection Department [mailto:firstname.lastname@example.org]
Sent: Monday, May 25, 2009 11:13 PM
Subject: ACN Digital Phone Services - Suspension Notification
Date: Tuesday, May 26, 2009
Your ACN account is currently past due in the amount of $38.09.
We have attempted to contact you regarding payment for your ACN Digital Phone Service. At this time, all of the services on your account have been temporarily suspended. To avoid having all of your services permanently disconnected, please update your credit card information by logging into your account at www.myacn.com.
Your prompt attention to this matter will ensure continued service. The ACN Customer Portal is available 24 hours a day, 7 days a week, 365 day a year. Your portal username has been included in this email.
Please be advised that if your services are disconnected, you will be subject to third party collections for any balances due including, but not limited to, applicable Early Termination Fees and any unpaid equipment balances.
If needed, you can access information regarding how to read your bill by clicking here.
We appreciate your business and for being a part of the growing family of ACN customers.
ACN Account Management Group
This is what I responded:
Unfortunately we cannot call you because our sole Phone Line is Disconnected by your Company.
You mention at the start that you made several attempts to contact us.THIS IS A LIE!
This e-mail you sent is the First and Only E-mail received referring to Payment or Disconnection.
I verify all our messages on the phone and I never heard one recorded message.
This is not the first time you have done this to us and we are very upset.
I also did some research on internet and found several reports similar to ours about Lies and Money Schemes that ruined our reputation with friends who we convinced you were not a Pyramid Marketing Schemme but in the end you proved us different.
Since we have no phone service to receive or call anyone. We have lost Money for our Home Business which requires a phone line.EACH DAY COSTS US!
I am hereby notifying you that: a) we lost $450.00 b)we purchased an CAN Phone for $150.00 and a few days later it was on sale Free with subscription c)you disconnected us without any verbal or written warning which is not the first time I mentioned this and therefore you cost us important Daily Revenue for our Business at Home.
I have read from other complaints about your Poor Services and how you continue to Leach Blood from Customers you scammed.
I will not tolerate any threats to Collect more Money from us like you do others.
Any attempt to use 3rd parties to harass us has been noted and used legally against you in a Court of Law for damages and Services not Rendered by your Company.
We are not Binded by any Contract or Collections since we are being Denied a Service which you Terminated and therefore any Contract and further payments to you are Terminated.The Media will be informed and Legal Action taken if you continue to Leach Money from us and will see if you really are in Good Graces with Donald Trump with a few Phone Calls.
Today we returning to our past Phone/Internet Company for RELIABLE SERVICE and NORMAL PHONE BILLING via Mail and Phone Messages. They always warn us before Cutting any valuable Services.
I OFFICIALLY AM GIVING YOU WRITTEN STATEMENT AND DO NOT GIVE YOU PERMISSION TO USE ANY CREDIT OR BANKING INFO TO COLLECT FUNDS! THIS LETTER WILL BE DISTRIBUTED TO THE NECESSARY OFFICES.