- Report: #399159
Report - Rebuttal - Arbitrate
Complaint Review: ACN, Inc ACN ACN World Headquarters
ACN, Inc ACN ACN World Headquarters32991 Hamilton Court Farmington Hills, Michigan U.S.A.
Www.acninc.com ACN, Inc ACN World Headquarters ACN, inc is a HUDGE RIPP OFF Farmington Hills Michigan
*Consumer Suggestion: I don't think we only come to ROR to complaint.
*Consumer Comment: did you even look at the video about ACN on ROR homepage?
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This is coming from an A C N representative, so please listen carefully. I can't comment on the dream of building your business but I can comment on how I have been treated since I have tried to become one of these so called dreamers of building my small business. It all started way back in September 9th, 2008. I paid my $499.00 getting started fee. I had multiple meetings in my home trying to recruit friends and family for their opportunity of $499.00 to join ACN. I was told that once I qualified that I would have to sign up for three of their services. It didn't matter what service, just as long as I had three of them.
I ordered the digital phone the IS3000 in September 2008. Of course these were one of the tools needed to show people what ACN offers. It has been almost four months and I still haven't received my phone. Here I am four months later and no email from them. No courtesy call to tell me anything. Nothing! Instead to my surprise I received a cancellation fee of $217.49 on 11/24/08. When I called them regarding this, they lied and to me that I cancelled my phone service and were very rude on the phone with me. It seemed as if no one could help me. No one could tell me anything? I spoke with several managers over the course of 14 weeks, and they told me that they were very sorry about the whole mix up and would straiten this all out. I waited patiently for this to all come to an end, and guess what?!? I was now charged $30.68 for my monthly digital phone service for a phone that I supposedly canceled! This is now a total of $352.10 out of my bank account, and still no phone. I was originally charged $103.93 for the phone, which was supposedly free. $217.49 cancellation fee and $30.68 for my monthly service fee. WOW!
I even told them at ACN that I was one of their representatives, but that didn't seem to matter at all. I've call this company now a total of 16 times and nothing. I had to file a claim with my bank about these charges. They have lied to me over and over again. They told me that the funds would be refunded, and so on. Finally one of their managers gave me a claim number that they will be refunding me. Now to top it off they are trying to charge me $31.00 for shipping on a phone that was never shipped. They are trying to pass the blame on FedEx saying that they couldn't find our address, when just the day before FedEx delivered a package to me? I can't even imagine trying to pass this to my friends and family. I could imagine my mother or my friends going through something like this. They have the worst customer service and lie to you continually. No out of $499.00 plus $352.10 a total of $851.00 where is the dream in this? Just thought that I would let you know ahead of time.
San Leandro, California
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This report was posted on Ripoff Report on 12/08/2008 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACN-Inc-ACN-ACN-World-Headquarters/Farmington-Hills-Michigan-48334/Wwwacninccom-ACN-Inc-ACN-World-Headquarters-ACN-inc-is-a-HUDGE-RIPP-OFF-Farmington-Hil-399159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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