• Report: #745110

Complaint Review: ACN Telecommunications

  • Submitted: Fri, June 24, 2011
  • Updated: Fri, June 24, 2011

  • Reported By: Terry — Los Angeles California United States of America
ACN Telecommunications
Internet United States of America

ACN Telecommunications Deceptive, entrapping, poor customer service, non-responsive, scam Internet

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I ordered home phone and internet service.  I had not been told the phone was a VOIP system (which does not work with my home/ADT security system).  Within about 9 days of ordering service, I tried to cancel it.  They wouldn't let me (telling me there was nothing to cancel because services hadn't been activated).  I told them I didn't want my phone service activated because my home security then wouldn't work.  They basically said "oh well".  They also told me that I was now under contract, having had to cancel service within 3 days of placing the order;  and that I would have to pay a termination fee of $200+.  They also told me they would not stop the porting of my phone number, and that once they had it, if I was to cancel with them, I'd lose my home number.  When I asked for a supervisor, they told me they'd have to "open a case", and I would have to wait 'til 6/24 for someone to call me back.  On the morning of 6/24, I called, after having heard from no one.  They said I needed to wait 'til the end of the day.  At 4:30 p.m., after hearing from no one, I called again and was told the office was closed.  I am now left with no home phone service or security system through the weekend.  Both Time Warner and Verizon said I should have 30 days to cancel after placing an order, but ACN only gives 3 days.  This has been the most awful experience I have ever had. 

This report was posted on Ripoff Report on 06/24/2011 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/ACN-Telecommunications/internet/ACN-Telecommunications-Deceptive-entrapping-poor-customer-service-non-responsive-scam-745110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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