- Report: #1061939
Report - Rebuttal - Arbitrate
Complaint Review: ACS Absolute Comfort, LLC
ACS Absolute Comfort, LLC12000 Bellaire Blvd Houston, Texas USA
ACS Absolute Comfort, LLC Deceptve and dishonest Houston Texas
*Author of original report: Not a violation
*General Comment: Know the Codes and Law
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The AC quit blowing cold air in our home so my wife contacted our warranty company, American Home Shield. American Home shield (AHS) scheduled an HVAC contractor to come out and look at it. ACS Absolute Comfort, LLC sent a tech out. After twenty minutes, the tech determined that the evaporator coil in the attic leaked and needed to be replaced. He informed us that ACS would supply a report to American Home Shield, who would contact us shortly.
About an hour later we received an email quote from ACS stating that additional work needed to be performed to get our system in compliance with State and local codes. This work was not covered under the home warranty and would need to be done prior to replacing the coil. Total cost for non-covered work was $1,785.00.
Included in the items that needed to be completed to bring the system up to code was, according to them;
- New supply plenum - $385
- Duct modification - $225
- Recovery and disposal of refrigerant - $155
- Install float switch - $145
- Install Coil inspection Panel - $155
- Replace emergency drain pan - $155
- Mastic Seal - $185
- Disposal of Coil - $125
- Install new drain line up to 30’ - $255
Their proposal clearly stated that these items were required by State and local law, and this is also what they reported to American Home shield. After further research, and phone conversations, and a subsequent meeting with ACS’s owner, we found that most, if not all items were not required at all.
The new supply plenum, was needed to fit the LARGER (up-charging) coil ACS planned on installing. They only needed to replace the existing one, not install a larger one. The duct modifications were required because of the LARGER plenum they were installing. As my evaporator coil had a leak in it I’m not sure what recovery and disposal of refrigerant they were charging for. The coil inspection panel also is not required by code, but according to ACS is a requirement for their company to install as company policy.
My drain pan was a bit rusty but did not leak and did not need replacement, mastic seal was for the duct modifications that ACS WANTED (not required)to do. My drain line is installed properly and properly sized and did not need replacement. Disposal of the coil, they are more than welcome to use my trash can. The only thing that might be required, by code, which is up for interpretation, is the float switch, which my unit did not have.
My wife contacted the owner of ACS, Mike Phan, who met her at our house to discuss the issues. Mike agreed that the items were not, in fact, code violations, but recommendations and that he would let American Home Shield know. After three days of not hearing anything my wife contacted American Home Shield and they stated they had not heard anything from ACS. My wife contacted ACS again and Mike agreed to contact American Home Shield. He did. According to American Home Shield, Mike Phan called American Home Shield and told them that we REFUSED to correct the code violations and that he did not want to do the job. As a result of Absolute Comfort’s report, our warranty company will not cover the repair work until the other work is completed.
In my opinion, Absolute Comfort’s tactic of upselling or charging for unnecessary work, citing state and local law violations is unethical and downright dishonest. I believe their office staff is rude and belligerent, their customer service is non-existent, and that ACS is a rip-off contractor.
I would urge anyone that is contemplating using ACS to do your homework. There are a multitude of online complaints and negative reviews against this company with similar stories. Furthermore, it is a violation of the Texas Department of Licensing and Regulation HVAC licensing regulations for a contractor to knowingly misrepresent services or services to be provided and would urge anyone in similar circumstance to file a complaint against their license with the TDLR. ACS license number is TACLB 00023232C. You can file a complaint here: https://www.tdlr.texas.gov/Complaints/
Here are some links to some other reviews:
In addition they have (7) complaints since 2010 with the BBB including (4) unresolved ones.
This report was posted on Ripoff Report on 06/25/2013 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACS-Absolute-Comfort-LLC/Houston-Texas-77072/ACS-Absolute-Comfort-LLC-Deceptve-and-dishonest-Houston-Texas-1061939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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