ADP is a terrible payroll administraor company. they are lying, cheating, opporunists that should not be trusted with ANYONES money!
If you have communter benefits and the amount that they are taking out of your acount is rounded off; for example, your commuter ticket is $180.00 per month and the amount being taken out is $200 per month there is a roll-over of unused funds every month. here is also the possibility that you change the commuter service you use and the roll-over per month could end up being greater. In any event, at the end of the year your account will have a balance.
Now this is not something ADP tells anyone, and that is for a reason! They hope you never know so they casn keep it. I found out about the balnce in my account wich was $350. I requested it be refunded to me ADP is refusing to do so. Every Customer servie rep I speak to tells me a different story. One said that they reimbursed it back to my employer, which ended up being a lie because when I called ADP again in a week The customer service rep I spoke to that time told me the balnce was still in the account at ADP.
Another customer rep said that they "do not know who holds the account, that ADP only administers it, but ADP doesnt acutally hold the account, and that they cannot refund it because thier policy is "use it or loose it." I repdively asked this person if they could explain how they rationalize keeping $350 of MY MONEY. He never gave a straight anser and was very interested in repeating non-related IRS code to me as if I was an idiot.
What really gets me about this is that of course I would like my monyey back, but how many other people do they do this too and how much money does ADP steal yearly from the people who it "administers these acounts for." Also keep in mind that they also administer rthe Flexible spending accounts, WHO KNOWS what they are doing with those!!?? I smell FRAUD on a large level!!!!