- Report: #547354
Report - Rebuttal - Arbitrate
Complaint Review: ADT Home Security Services
ADT Home Security ServicesInternet United States of America
ADT Home Security Services & Adhesion Contracts Internet
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I became a customer of ADT in August 2008. Throughout this time I had a fair relationship with their company, but a few signs should have been red flags for me upon the purchase of this system.
The first being the sales person, John, who promised me three free months of service. It took me five months and several phone calls before I finally received them in December 08. The second surprise was the 600 dollar bill I received a month after beginning my service. John told me it would only be about 381.
Regardless of all this I continued my service with ADT primarily because I spent months away from home and needed the extra protection while away. As a loyal customer would do, I paid ADT many times several months in advance. However, the unforeseeable happened and my husband was laid off in June of this year.
Fortunately, our service was paid up until October and when I spoke with the representative she offered me three free months. Gratefully, I took the three months in hopes that our financial situation would improve by December.
Three months passed and my husband is still unemployed. I called ADT yesterday morning and told them I COULD NOT PHYSICALLY AFFORD my system so it would be best for them to cut it off to avoid further charges. Upon telling the woman this she did offer me a lower rate, which would have been fine if we had an actual income.
I tried explaining to her my financial situation that I have two small children to feed (2 years & 3 months) and that I'm already facing foreclosure, but she had absolutely no mercy and told me I would be charged over 530 dollar for a disconnection fee and service that I wont even receive.
You know, it's not really necessarily the disconnection fee itself, many companies have a disconnection fee. It's a matter of honesty, had John explained to me that I was going to be charged 75%, I repeat, 75% of a remaining contract upon cancellation within three years I may have reconsidered, but because I trusted John and this so-called "award winning home security system" I'm being labeled as foolish? Why not put the 75% service charge on the front page of the contract? Better yet, explain this term to all your customers prior to signing, lets see how many signatures you get.
And to all you ADT profiteers who scream , "read the contract!" I ask you, how many times have you actually read a terms of service? I mean, thoroughly read a terms of service. If this held true to everyone there wouldn't be millions of people in extreme credit card debt now, would there?
Many of us as customers and PEOPLE place our trust in these so-called "honest" and "accredited" businesses, not because we're idiots, but because we want to believe they are as honest as they claim!
Hopefully my story has helped some people realize how ruthless big business really is and that trust, compassion, and strong relationships between people and businesses are a thing of the past, especially when dealing with companies like ADT. Good bye ADT and good riddance.
This report was posted on Ripoff Report on 12/30/2009 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Home-Security-Services/internet/ADT-Home-Security-Services-Adhesion-Contracts-Internet-547354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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