I am a homeowner in Homestead, FL and an ADT Customer for over a year. A few months ago I upgraded my ADT system to the ADT Pulse with Cell-fi which cost me an additional $500 and raised my monthly payments to $36 per month.
ADT is required to contact myself first, then my wife then a neighbor whenever there is an alarm. I have glass break sensors near every window in the house and window and door sensors on all the doors. This morning I armed my system to AWAY and positioned the camera as always when I left for work.
This afternoon, my home was broken into at 2:28PM and ADT sent me a text message and an automated call saying that my security system battery was low and not that a burglar had entered my home as it should have. ADT did not call me with a live representative as they are required to by the contract and they did not call anyone else on the backup contact list as they were required to. Because they did not do what they agreed to do for the service I am paying $36 per month for, the burglars escaped and I am stuck with the bill for the damages.
The robber, who was caught on the security system camera which I provided to the police, appears to be a juvenile broke into my home by smashing the sliding glass door. The broken glass tore holes in my newly purchase Roman Shades which cost approximately $1,000.00. A laptop $400 FMV, a watch $100 FMV and an ipod valued $50 were stolen. I replaced the sliding glass door which cost $250.
The burglar also ripped ADT's main control panel off the wall exposing all the wires. I informed ADT of this and they stated that they would send a technician out to investigate. The technician called my phone and told me there is a fee for him to come out and fix the alarm panel and that he would no longer be fixing the system. When I called to complain about this issue ADT said that I should send them a police report and they will waive the cancellation fee of $400. ADT refuses to fix the alarm panel unless I pay for it even though they did not call the police when they were required.
I do not have the money to get an attorney at this time to sue ADT for the damages and for breach of contract and get a refund for all the damages and stolen items since ADT did not do their job. ADT stated that in order for them to look at my claim for damages, I am required to provide a copy of the police report and file an insurance claim. If I file an insurance claim, I am fearful that my insurance company will drop me and my deductible is What Can I do?