• Report: #986729

Complaint Review: ADT Security Services

  • Submitted: Mon, December 24, 2012
  • Updated: Tue, January 01, 2013

  • Reported By: pat12 — griffin Georgia USA
ADT Security Services
74 Southwoods Pkwy Atlanat, Georgia United States of America

ADT Security Services The Small Business Contract (5yrs) DO NOT USE THIS COMPANY!! Atlanat, Georgia

*Consumer Comment: A couple of questions...

*UPDATE Employee: ADT Customer Relations

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The ADT contract is for five years with a 90% buy out clause bottom line if you sign this contract today and the building burns down a week later you still owe for five years.  You will pay ADT $1,500.00 over the term of the contract.   You can the same service paying about $500.00 up front for the equipment and $4.95 a month for the monitoring service with no contract.

This report was posted on Ripoff Report on 12/24/2012 10:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security-Services/Atlanat-Georgia-30354/ADT-Security-Services-The-Small-Business-Contract-5yrs-DO-NOT-USE-THIS-COMPANY-Atlana-986729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

A couple of questions...

AUTHOR: Ken - (USA)

"if you sign this contract today and the building burns down a week later you still owe for five years."



DID your building burn down a week later?



Why wouldn't they expect continued payments...isn't that what the contract says?



If it says you owe nothing if the building burns, you have a case.



You say you will pay $1500 over the term of the contract, but you can buy the equipment (installed I presume) and only pay $4.95/month w/no contract. What company will montior your system for $4.95/month with no contract...sounds too good to be true.



So, why didn't you go this route in the first place?



If you sold your neighbor your lawn mower and he's paying you for it in 12 monthly payments and he backs over the mower a week later and destroys it, he would then owe you nothing more...right?



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#2 UPDATE Employee

ADT Customer Relations

AUTHOR: Mike - (USA)

Good Morning, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience and would like to speak with you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to you. Thank you. -Dan
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