- Report: #1084762
Report - Rebuttal - Arbitrate
Complaint Review: ADT Security Services
ADT Security Services14200 E. Exposition Avenue Aurora, Colorado USA
ADT Security Services ADT does not provide me security Aurora Colorado
*General Comment: ADT does not take complaints seriously
*Author of original report: Dissapointed in ADT
*UPDATE Employee: ADT Corporate Customer Relations
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For three years I have paid for an ADT security system. I had the system installed after an attempted break in in my home.
As I was walking into work(an hour away from my home) I received a call from ADT that my security system was going off and that a window was compromised. I immediately ran home fearful that may pets may not be safe or gotten out of their home. The ride home was the longest of my life, after having three deaths in my family last month the thought of losing my pets was unbearable.
Upon getting to my home it was clear that the alarm was a false alarm and a malfunction of the system. I called ADT to discuss my compromised system and express my upset and how this impacted me and my family. I spoke with 4 people, none of whom indicated they had the slightest concern over what occurred or understood the seriousness of the situation.
I was told I could continue to use my system. Over the course of the past 24 hours I have had two additional false alarms and was fortunate enough to be home to catch them. Needless to say my home is not protected and I am disturbed by ADT's nonchalance about this situation. I got the system installed to protect me and my family and this system has caused me nothing but distress. In addition, I lost overtime this week due to having to come home from work and my job was jeopardized.
Why am I paying money for a service that cannot provide me the safety it promises? This is the second time ADT has not been able to provide its service. Duing Hurricane Irene I had several concerns/questions about my system operation. The operators were completely ill-equipped to answer my questions. At present I have no home security and furthermore ADT didn't even make it a priority to properly service my system as a follow up to their failure. I requested to speak with someone in the Executive Office and noone has contacted me.
This report was posted on Ripoff Report on 09/15/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security-Services/Aurora-Colorado-80012/ADT-Security-Services-ADT-does-not-provide-me-security-Aurora-Colorado-1084762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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