- Report: #1018837
Report - Rebuttal - Arbitrate
Complaint Review: ADT Security Services
ADT Security Services14200 E. Exposition Ave Aurora CO 80012 Aurora, Colorado United States of America
ADT Security Services Harassment on a closed account,billing inconsistencies Aurora, Colorado
*UPDATE Employee: ADT Customer Relations
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In November I received a bill in the mail, as I was on auto pay prior I had assumed it was their system catching up to my cancellation request. When I received a bill in December I wrote on the bill that I closed the account in October 2012.
In January I got another bill and called and was told that the person I spoke with in October never notated my account and that they could not close my account until December when they received my written request and I owed over $100.00 for November and December. I indicated that it is not my fault that their representative did not notate my account and requested to speak with a manager. I was then transferred to a Manager by the name of Perian.
I explained the situation to Perian and was told that by account did not have any notes regarding a cancellation until December, and that whoever I spoke with in October did not process the cancellation correctly, again I indicated this is not my fault. Perian requested that I Fax her a letter requesting the cancellation and I asked at that time if that would remove the past due amounts, any late fees, and any negative remarks on my credit. She indicated that if I sent the letter it would . The next morning I wrote my letter and faxed it over to the fax number that Perian provided and sent copies of all bills along with my letter on January 23, 2013.
In February I received another Phone Call regarding my past due balance, and I asked if they received my fax and was told that it was not checked in yet because they have only 1 fax machine for all customers in the US...really?? I thought that was ridiculous.
I then received a bill in February and sent all my copies of Fax, bill, letters, to them and requested they stop calling me for their error. Since the beginning of February I have received 2 calls from ADT every single day. I have only started tracking their harassment since 2/20/23 but have recorded the following calls.
2/20/13 1st call at 8:07 PM, 2nd call at 8:12 PM
2/21/13 1st call at 3:05 PM, 2nd Call at 3:11 PM
2/22/13 1st call at 5:48 PM, 2nd call at 5:54 PM
I just want them to close my account remove any balance on my closed account, and remove any negative credit ratings they have reported as I have a good credit rating.
And of course leave me alone and stop calling me.
By the way I received another bill today, 2/22/13, and on the same day received a request to get my service back along with 2 free months....Really I don't think so!
So they want to harrass me for a closed account and try to sway me and get my service back....
This report was posted on Ripoff Report on 02/22/2013 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security-Services/Aurora-Colorado-80012/ADT-Security-Services-Harassment-on-a-closed-accountbilling-inconsistencies-Aurora-Col-1018837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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