• Report: #810292

Complaint Review: ADT Security Systems

  • Submitted: Fri, December 16, 2011
  • Updated: Wed, August 22, 2012

  • Reported By: Linda Demiri — rye brook New York USA
ADT Security Systems
rye brook, New York United States of America

ADT Security Systems Home rye brook, New York

*Consumer Comment: ADT is a high-tech, superior security service.

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Hello Everyone,

I have been a loyal customer with ADT Security for 6 years.  In August of this year we began a renovation in which we had to remove the ADT system.  We called ADT and let them know this. We asked if we could go ahead and suspend our account until we were done with the renovation.  We were told there was no such thing in their company by a customer service rep.  We were told we had to continue to pay the monthly payment regardles if the system was connected or not.  This apparently was so that our account could remain current.

We really did not want to disconnect so we opted to make the monthly payments.  This bothered me very much because we never missed a payment in 6 years and also we were paying for services not rendered! I called them today and gave them a huge piece of my mind.  I told them that I want to disconnect completely because there was this disgust feeling over the way they treated a loyal customer.  

FYI :  ALL ADT CONTRACTS ARE FOR 3 YEARS.  We will be receiving a bill for 300+ in the mail because when we moved we had to renew our contract I signed us up for an additional 3years unknowingly because the Installator for ADT failed to discuss this with us in person.  We will be fighting this bill because its been almost 6 months since we have received any svs from them.  

There are plenty of good Security Companies in the area...SHOP Around for a company that will not rip you off!


This report was posted on Ripoff Report on 12/16/2011 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security-Systems/rye-brook-New-York-10573/ADT-Security-Systems-Home-rye-brook-New-York-810292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

ADT is a high-tech, superior security service.

AUTHOR: Logical Linda - (United States of America)

I own my home and have always paid my mortgage on time for the last 18 years.  I wanted to take a 2 month vacation and called my mortgage company asking that they suspend my mortgage payments for these two months since I would not be living in my home for that time period.  JUST WANTED TO POINT OUT THE LOGIC IN YOUR THINKING PROCESSES.   Did it work??

Few companies have the distinction of being chosen to monitor the Pentagon, most of the Fortune 500 companies and many, many financial institutions.  ADT is the chosen company for those who have the resources and time to do extensive investigation into the quality of equipment and the response times for a security company.  Few companies have over 22,000 employees, 6 monitoring centers (that look like "Houston Control", with hundreds of quality trained, dedicated individuals in each.

I wrote the first paragraph as a customer of ADT who then became an employee.  I'm even more impressed as an employee.  The concern and dedication of the people that work for this corporation creates pride in a company that has gone far above the norm to provide superior service and guarantees to the consumer.  ADT has so many "benefits" and "guarantees" it amazes our grateful customers.

If cost is the only consideration for the security and safety of your family and home, there are many discount companies that will gladly take your money; but if you're searching for the best protection, there is really only one choice.
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