• Report: #869068

Complaint Review: ADT Security

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  • Submitted: Sun, April 15, 2012
  • Updated: Sun, April 15, 2012

  • Reported By: Cathy — Dothan Alabama United States of America
ADT Security
14200 E. Exposition Avenue, Aurora, Colorado United States of America

ADT Security Errors in Their Billing Blamed on Me! Aurora, Colorado

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Im writing in reference to ADT Security. Beware the business practices of this company. I had been with them for a couple of years or so when I needed to add an additional control panel by the front door of my home. That was the beginning of what has become a several months long battle with them trying to charge me for amounts I do not owe.

Either the sales person that came out to add the new panels (as they all had to be changed to match the new one going in), and to whom I gave a credit card number to charge the $199 to for all of the new panels I didnt want, got the accounts mixed up; or the local office he worked out of failed to either post the card payment or they failed to properly charge for the $199; or some other major error occurred that they are now trying to pin on me.

Within 45 days or so of simply adding a new panel and giving them a card number to charge all of the upfront fees that ADT requires before they will install or change anything, I was being billed for amounts in the three hundred plus range!!! Turns out when Broadview Security, which was the original company I signed on with for security monitoring, was taken in by ADT, they never made the adjustments to my account and suddenly I am being billed double, paying double, and accused of non-payment!

I called and called and called asking..no almost begging at times..for help from the salesman that made the initial addition of a panel sale, to his office manager (who was an absolute joke and basically refused to offer any help or even speak with me.constantly pawning the problem off to others that could not help), to corporate, to billing, etc.. and  no help. In the meantime I am being called and harassed by ADT!!!On 11/18/11 I finally spoke with someone at ADT that I thought had resolved the problem.

His name was Fashir Ben Davidson and he stated he fully understood what had taken place (finally..after days and days and weeks of talking to brick walls about the problem) and had made notations to correct it all. When things started going haywire in September and I was paying double bills, I stopped any further payments until the issue was corrected. 
Fashir assured me he had fixed everything and all I would need to expect was a statement for $69.98 for October and November payments and all would be back up to speed.

I waited and got a bill for over $300 again and called. I was told by another agent I spoke with on December 5, 2011, named Nelson, that he saw the notes in the system from Fashir on 11/18/11 and I was to disregard the incorrect statement and wait for the corrected one. Obviously a correct statement never came!!! I wont go into all of the ridiculous details regarding this situation because it would make this letter way too long, but know there is way more than I am stating here!

I have been called by ADT up to six times in a ten minute period; over 18 times in about a ten day period for example, been called after 8:00 at night; been repeatedly called on Sundays, holidays, and so forth; have been verbally threatened, harassed, and more by this company for an error that was not mine. Keep in mind I had been with them for a couple of years and never had an issue until I wanted to simply add one more control panel by another door!!! I also pointed out to them repeatedly that when they came out and changed the panels to ones I neither liked nor wanted, they failed to reconnect the glass break sensor, however, they are yet to send anyone out to repair it.

Finally, in January I just told them to cancel my account and we were done. I am now receiving bills for over $1000.00 with them stating I owe them for a whole new contract buy out and they are threatening my credit. They have apparently now turned me over to a collection agency and are going to (or already have) black marked my credit. This is absolutely unacceptable, wrong, unjust, and another example of a big company attacking a consumer for something that is not the consumers fault.


These companies, like ADT, use bullying tactics, unfair collection practices, violate collection rules and regulations, and both try to threaten and intimidate to collect. I have now been contacted by some type of collection group called National Action Financial Services, Inc. attempting to collect the debt I do not owe. Had I ever gotten the correct bill for $69.98, it would have been paid and all bills monthly following would have been paid as they always had been in the months and years prior. They are damaging my credit over their mistakes and this is not right!

I am sending this letter to every agency I can find from the Alabama Attorney General, to the BBB, to the FTC complaints department, to Ripoff Report, and to any and all others I can to get help with this situation. They have and had no right to black mark my credit for their mistake and it needs to be corrected asap.I am in hopes that one of the agencies, if not more, that receives this letter can offer me help with this situation. It is not fair that these firms can damage someones credit and more because they dont want to do their jobs properly. I look forward to your reply!

This report was posted on Ripoff Report on 04/15/2012 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security/Aurora-Colorado-80012/ADT-Security-Errors-in-Their-Billing-Blamed-on-Me-Aurora-Colorado-869068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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